In order to continuously provide a richer, more innovative and tailored experience for its customers, Jaeger-LeCoultre has launched a dedicated digital platform.
The new service is highly personalized with value-added information, advice, and services as well as an up to 8-year International Limited Warranty across all clocks and watches.
Jaeger-LeCoultre is a fully-integrated manufacture with more than 180 crafts under one roof. By introducing a care program in the watchmaking industry, Jaeger-LeCoultre customers can register their Jaeger-LeCoultre clocks and watches on a dedicated online platform that enables management of their personal collection and to benefit from the Maison’s personalized new services as part of the Jaeger-LeCoultre Care Program.
Timepieces under the original international limited warranty today will be eligible for the warranty extension upon online registration to this program on jaeger-lecoultre.com/services.
After registration, Jaeger-LeCoultre clients will receive personalized services throughout the lifetime of their watches or clocks, including:
In-store: added-value services regarding maintenance or enhancement of their timepieces, such as functional checks or engraving tool. –
Online: specific information and advice provided by our craftsmen on their specific pieces in addition to pre-configured digital tools for personalization and care.
The set of new services will be managed via a dedicated online platform available in 12 languages (English, French, German, Portuguese, Spanish, Italian, Arabic, Russian, simplified and traditional Chinese, Japanese and Korean).
Wechat users will also benefit from the program thanks to the integration of the platform. Designed to foster an intensified relationship with customers around the world, the Care program is supported by Jaeger-LeCoultre’s global multi-channel network to meet customers wherever they prefer to shop or connect with the Maison.
Customers can receive advice and support related to the online platform across all of Jaeger-LeCoultre’s official POS [and e-commerce partners] globally, regardless of whether they have made their purchase whether in-store or online.