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Seamaster Pro Keeps Stopping - Advice Please

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13eastie

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Discussion starter · #1 ·
I have a c.1120 Seamaster Professional which is now five years old, and it has not yet been serviced.

Over the last couple of years it has become more and more prone to stopping, to the extent that the watch is now hopelessly unreliable.

I wear the watch constantly, so there is no reason for it to stop at all.

When it does stop, it is very difficult to get it going again, by winding, shaking etc.

Omega have told me that it will cost me £170 to send it for servicing and that this will take 6-8 weeks.

This is not the standard of product-reliability or customer-service that I would have expected from Omega.

Is my watch faulty? (I have heard that this calibre is prone to this type of fault).

Shouldn't I be entitled to free-of-charge and fast repair of the fault?

What should I say to Omega?

Thanks for any advice.
 
#2 ·
13eastie said:
Is my watch faulty? (I have heard that this calibre is prone to this type of fault).

Shouldn't I be entitled to free-of-charge and fast repair of the fault?

What should I say to Omega?

Thanks for any advice.
Click to expand...
Isn't 5 years a "normal" service-requiring interval?

Why, then, should you get anything free of charge when you're not under warranty?

You should say you've had your watch for five years and you need servicing, which is incredibly obvious now that your watch is actually stopping on you!
 
#3 ·
It needs to be serviced.

Stop wearing it. The more you wear it, in its current condition the more likely you will really damage it. When a watch begins to run like yours, it is a sign of dirt and lack of lubrication in the movement. Continued operation is like continuing to drive your car when it is low on oil and the oil is dirty.

Mechanical watches require service every 3-5 years, just like cars require oil and filter changes. When you buy a mechanical watch (as opposed to a quartz watch) from any manufacturer, you need to expect to have it serviced every 3-5 years.

You do not need to have Omega service the watch and may get a faster turn around and/or a lower service price by finding a local watch maker to service the watch. You may also get better service from a local watch maker.

You may or may not have already damaged the watch by continuing to use it while it has needed service for a couple of years, so you should not be surprised if whomever services the watch ends up charging you extra for parts which need replacing. There is no way for a watchmaker to know what parts will need to be replaced until they have disassembled the watch for service.
 
#4 ·
The train definitely needs stripping down, cleaning, reassembly, oiling and regulating. This is perfectly normal after 5 years and not a fault of your watch. You probably noticed the accuracy took a hit months before it stopped too.

Unfortunately many new buyers of their first luxury automatic fail to think about the cost of regular servicing. It's a luxury item with snob appeal for good reason...Admirers of your watch know that you can afford to get it serviced regularly :-d
 
#5 ·
As the others have said, it's quite normal to require a service. Omega watches are built to last a life time rather than regular watches which you just bin after 5 years. But to last a life time, they need servicing and looking after.

Where are you based in the UK by the way? I have found a retired watch horologist who I am about to try in the next few weeks in West Yorkshire. Met him at an antique fayre (he was selling watches) and I have heard very good things about him on both quality of work and prices from customers and even his competition but I need to try for myself as I am a bit more picky than most.
 
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mikiejack
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