I’ll let it be sent to Rolex for warranty and wait a few more days.

Rolex’s have 5 years warranty, so you have nothing to worry about.


Very strange to get a malfunctioning movement from factory, but it can happen.

 

Can't relate to this experience at an AD but don't let it sour you. Clearly this sort of thing is possible but rare. I'd be pretty pissed to warranty it on day one. I'd ask for a replacement that works perfectly out of the gate or an upgrade haha. Definitely don't settle for something else as it seems your heart was set. Good luck whichever way you go.

 

There is a known lubrication problem with the new 3235 movements. They seem to work fine for a little while then drop in amplitude and lose lots of time.

 

There is a known lubrication problem with the new 3235 movements as well as a silicon hairspring controversy. Some think that due to changing the hairspring to have a 70hr pr the hairspring is to thin and causes variations or it breaks. They seem to work fine for a little while then drop in amplitude and lose lots of time.

The 3235 has a parachrom hairspring which is a metal composite.

Rolex has a silicon siloxi hairspring in another movement.

 

Rolex is crap, avoid it like the plague. Stick to Tag and Breitling

 

At that point might as well just go with Invicta. If it breaks just throw it away.

 

No way would I accept that. Refuse it and wait for a new one.

 

Thanks for the responses so far. Post #2 and #3 are what I’m having a hard time deciding between. On the one hand, I’m sure a servicing / warranty will be just fine. On the other, I don’t quite know how I feel about needing to have something warrantied on literally the first day of purchase.

I wanted to see if there was anyone else that had experienced a defect right out of the box.

The AD is being pretty amenable. They offered to have their in-house Rolex certified service person (the highest certified one, I can’t remember what it was called), and if the issue was minor, I could have it corrected and be on my way. If it’s a major issue, they’re willing to refund me and try to order a replacement.

 

I wanted to see if there was anyone else that had experienced a defect right out of the box.

I had a brand new Omega stop running the day I bought it. Turns out, a screw got loose and fell into the movement. I sent it in for warranty service and had it back in a month.

Crap happens. Best of luck.

 

Only place to send would be RSC.. I say pass and wait.

 

OP,
From your narration and story, I would ask for a new replacement! Even with the possible wait! Sad that your AD, did not officially offer that from the start, buying the watch new that same day. Vance.

 

Quick follow up: the AD said they’ll have a diagnosis for me by Monday, but judging by the majority of the responses here I’ll likely request a new one and not worry about this one’s pre-existing issues. I’ll update on Monday with whatever the issue was.
Cheers everyone, have a fantastic weekend.

 

So much for Rolex quality.....are you not entertained?

 

Man that sucks. Sorry to hear that especially, when you get the call. I would go back, return it and just get a new one. Make sure you bring back your reciepts, same CC, etc...

 

Take a wristshot first.

Good luck with your DJ, OP.

 

Makes me love my 31XX series movements even more.

Hope you get it sorted out OP.

 

New poster, new Rolex, FIRST Rolex, and no pictures? Even if it's broken, post some pictures!!!

 

sorry about that

I know fluted is the more preferred option for DJ but I had really wanted a white dial OP39 back in 2019 and I didn't have the budget for it. I got this to celebrate my new job and it was the closest I could get to what I'd originally wanted. Went with what I'd had in mind rather than what seems to be the more popular configuration.

The resounding sentiment is that I should send it back and request a new one, I will be doing that. I'm still curious to know what the issue is with the one I got.

Cheers.

edit: I also should clarify so as to not poo poo on the AD. They presented me with both options, warranty or return. I didn't feel any pressure to go one way or the other, he'd stated that warranty was an option because of the potential wait and he knew how long I'd been waiting for a call. My SA was the son of the owner of the AD and he repeated more than a few times that at any point I'm welcome to return it and request a new one. He just couldn't promise me a timeframe, which should come as no surprise.

 

For what you likely plunked down to buy the Rolex, I find it unconscionable that the A.D. didn't do more to stand behind the product or take it back, refund your money, and put you at the top of the list for the next one coming in.

 

Walk away.

Ask for a replacement. Wait.

Jim

 

IMHO I would have it repaired under warranty. I would not wait for a replacement, surely a longer wait than for the service. I have had similar issues with various watches over the years and always had good results from warranty.

 

Imagine your surprise if you bought it on the overpriced grey market and got the same disappointment for twice the price.

I too vote to send it back or return it and wait for a new replacement watch. It does look very nice and it will tell the correct time twice each day so it is not a total loss.

 

I have a genius idea...

1. Return it to the AD.
2. Tell me over a private message where is the AD located and the phone if in USA.
3. I’ll call and buy it on the spot, hopefully with a discount to help them unload it.
4. I send it to Rolex for repair.

Is a win win!

 

Hey guys,

I got a call yesterday from our local AD that the watch I requested in a very specific configuration arrived and I was welcome to come take a look.

I went today and bought my first Rolex, a Datejust 41. The SA walked me through how to operate the crown, wound it generously, sized the bracelet, congratulated me and I left with my new watch.

I went back to my desk and worked for a couple of hours, looked down and noticed my time was off by about 35 minutes. Odd. I pulled the crown, reset the time, wound it, screwed the crown back on.

Checked my wrist an hour later, about 15 minutes off. This time I noticed the seconds hand wasn't moving. I tapped the bezel, the hand started moving again. I watched it sweep about halfway around the dial then it stopped again.

Tried one more time, reset time, wound, screwed down crown, watched the hand restart. This time I watched it as soon as I reset it, it made a couple of full rotations and stopped again.

I gave the AD a call and explained what was happening. They told me to bring it in. By the time I got to the AD the seconds hand wasn't restarting at all, no taps or resets would budge it.

I asked the AD to give it a once over. He pulled the crown, checked each step, said everything felt and sounded fine. Had no idea what was wrong with it.

Not sure what I should do. He asked me if I wanted to warranty the watch, but on something I bought that same day? I asked if I could get a replacement and he said he didn't know how long it would take. This one took 7 months from the time I first inquired.

Anyone have any issues with lemons? SA said he'd never seen a defective Rolex at point of sale before.

Of course it was…
Bravo Sierra.

 

get it repaired or get an exchange for a newer model

 

First I’ve ever heard of a Rolex faulty out of the box, so I suppose with any mechanical movement you are going to get a failure eventually.

It will be resolved to your satisfaction I’m sure.

And to all the posters saying Rolex are crap and unreliable....if you are not joking.....really?

 

Personally I would return it for a replacement, regardless of wait. I'm a bit of a maniac though; I'd want it to be perfectly functioning from the get go, especially considering the price and it being your first

 

return & refund

 

Hey guys,

I got a call yesterday from our local AD that the watch I requested in a very specific configuration arrived and I was welcome to come take a look.

I went today and bought my first Rolex, a Datejust 41. The SA walked me through how to operate the crown, wound it generously, sized the bracelet, congratulated me and I left with my new watch.

I went back to my desk and worked for a couple of hours, looked down and noticed my time was off by about 35 minutes. Odd. I pulled the crown, reset the time, wound it, screwed the crown back on.

Checked my wrist an hour later, about 15 minutes off. This time I noticed the seconds hand wasn't moving. I tapped the bezel, the hand started moving again. I watched it sweep about halfway around the dial then it stopped again.

Tried one more time, reset time, wound, screwed down crown, watched the hand restart. This time I watched it as soon as I reset it, it made a couple of full rotations and stopped again.

I gave the AD a call and explained what was happening. They told me to bring it in. By the time I got to the AD the seconds hand wasn't restarting at all, no taps or resets would budge it.

I asked the AD to give it a once over. He pulled the crown, checked each step, said everything felt and sounded fine. Had no idea what was wrong with it.

Not sure what I should do. He asked me if I wanted to warranty the watch, but on something I bought that same day? I asked if I could get a replacement and he said he didn't know how long it would take. This one took 7 months from the time I first inquired.

Anyone have any issues with lemons? SA said he'd never seen a defective Rolex at point of sale before.

I wouldn't accept a lemon. Warranty or not, it just should t be necessary from day one.

I'd always be worried about that watch and it's reliability.

My view, take it back and get a replacement.