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Discussion Starter · #1 ·
I recently purchased a pre-owned Vacheron Constantin Overseas Gen 2 from a well-known dealer. I saw the watch listed, looked at the pictures, called to ask a little about it, and found out it was a 2016 model year, and it had been serviced by VC just a month earlier. I negotiated a price and wired the money the next day.

I was on vacation, and as such, did not get the watch in my hands until after the end of the return policy. When I opened the box and looked at the watch, I noticed that the bezel was dinged up and it had a small chip in the crystal. (Pictures below.)

What would you do in this situation?

Some questions I'm anticipating:
Can you return it? No. The return period has passed.
Could you see the damage in the pictures of the listing? I'm not sure, the listing has been removed. I didn't see/notice the damage before I bought it.
Did you ask about the condition before you bought? I didn't ask directly if there was any damage not shown in the pictures. I was told it was fresh from service.
Have you contacted the dealer? Yes. Basically, the only thing I know for sure is that I cannot return it and get my money back. I'm waiting to hear back from them on other options.

Hoping to understand what a reasonable customer would do in this situation. I don't want to make any crazy demands, nor do I want to get walked on.

Dents.JPG

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crystal.JPG
 

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if it's a well known dealer as you had put it... i'm sure they will right you. Good luck. If they dont...file a claim with your CC company.
 

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Note that "fresh from service" from a dealer is not the same as true service from Vacheron Constantin. So while I think it should have been disclosed, I dont think you should expect perfection especially if it wasnt advertised as "mint" or "unworn". I think they knew not to polish that out and affect the lines and symetry of the bezel. In addition to a return period, the dealers I have dealt with also place a seal on the watch, which shows it as unworn by the client. You have to see it from the retailers point of view, that its hard for them to gauge when the damge was done.
 
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Discussion Starter · #6 ·
Note that "fresh from service" from a dealer is not the same as true service from Vacheron Constantin. So while I think it should have been disclosed, I dont think you should expect perfection especially if it wasnt advertised as "mint" or "unworn". I think they knew not to polish that out and affect the lines and symetry of the bezel. In addition to a return period, the dealers I have dealt with also place a seal on the watch, which shows it as unworn by the client. You have to see it from the retailers point of view, that its hard for them to gauge when the damge was done.
They said it was serviced by VC. Although they are also an AD for VC, so maybe I misinterpreted that. They promised and forgot to include the receipt in the package, so TBD on that.

I agree, I shouldn't expect perfection. I could have helped the situation by asking pointed questions about condition, but I took "just serviced" as a statement of condition. They actually don't have any sort of "condition" rating in their listings.

That's what worries me, it doesn't look like it can be fixed without replacing the bezel and crystal. To me, it's worse than scratches/scuffs/wear anywhere else.

There is a tag on the watch that must be intact for you to return it, which I had the good sense to leave intact at least. I honestly thought they'd take it back, since they knew I was going on vacation and wouldn't have the watch for a few weeks, but I understand why they can't/won't.

Thanks for the comments, everyone.
 

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In that case, I would expect them to take care of the problems. But considering what is the likely cost of replacing the crystal and bezel, they are probably more likely to offer you a credit refund than actually fixing it.
 
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My thoughts on this: you can't expect a perfect watch when buying pre-owned, but, when someone mentions that, I expect very light scratches from normal wear, maybe some creasing on the strap and very light marks from strap changes. Anything beyond that should be disclosed by the seller, because sometimes you just can't see it from pictures.

If this wasn't in the original ad, I'd think you have the right to ask for either a refund or a compensation to fix it. It looks very signifcant to go unnoticed.
 

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Discussion Starter · #9 ·
Update: They are looking to try and find a suitable replacement for an exchange over the next day or two. (That will be difficult imo since this was a prime example, last year produced and freshly serviced.)

To boot, I have discovered that there is something wrong with the movement. As you move the hands forward to set the time, it gets more and more difficult to turn. Sometimes pretty tough for 15 minutes or so, then easy for the next 15 minutes. So regardless, the watch is going back to them. What I end up with in return is still in question at the moment. A refund is still not being offered, nor is a replacement bezel & crystal.
 

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Sorry to hear kak1154.

Definitely ask for a full refund of you are not satisfied.it doesn't make sense to give them your trust and money if they aren't honest about their product.
 

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Tough situation. If the purchase were made via credit card, the solution would have been easy - just call the credit card issuer and request to reverse transaction for the reasons of the product mis-representation. With the wire payment, your options are what the dealer offers and legal action. If exchange is an option, try to go this direction. Sorry to hear about the problem, and best of luck!
 

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Discussion Starter · #13 ·
Update: I have sent the watch back and received my money back. All's well that ends well, I guess, but it wasn't exactly an enjoyable experience.

Anyone selling a Gen 2 Overseas?
 

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Any dealer who has been around for a while will usually disclose any areas that could use refurbishing, and usually price reflects the need for refurbishing. Many dealers would have fixed this before sale. Surprised it wasn't disclosed or revealed through your questions asked. This is sometimes the problem with buying pre owned. You can't inspect the watch and if it has some cosmetic issue then how to get it fixed. In this case your only recourse is to ask dealer to help out if this was't disclosed, other wise a crystal replacement and either a repair, or replacement of that bezel isn't going to be to difficult to mange, and this may become a watch you hold on to forever, so it's a small investment if it's a lifetime of happiness.
 

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Govberg/Watchbox does not do well at disclosing condition. I've bought a couple EXPECTING some wear.... I just wanted to know wear I'd see as the pictures represented immaculate examples. One came immaculate and the other with beauty marks I was not expecting.
 

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Discussion Starter · #16 ·
I feel obligated to update this thread as a heads up to anyone else. The watch has been relisted at the same price, without mention of the damage.
https://www.thewatchbox.com/shop/4183315.html?utm_source=criteo&utm_medium=cpc&utm_campaign=criteo

I don't mean to put Govberg on blast, since they did eventually make me whole, but if anyone else is considering this watch, look closely at the pictures. Govberg doesn't have sort of "condition" rating or description in their listings.

If anyone wants to know what I paid for the watch, pm me. I don't plan on buying from them again, having been sent a non-functional watch 2 out of 2 times.

Sent using Tapatalk
 

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Discussion Starter · #18 ·

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Ya that's a bummer how some sellers will tip toe and carefully word around their condition and detail descriptions, by doing so their being dishonest as far as I'm concerend and it does depend on the buyer qualifying the seller and asking all of these thing up front, you want to trust people but you have to ask these questions before you buy. Not trying to give you buyer tips 101 but it pisses me off to hear this happened to you but So Happy you got it sraightened out, I never trusted those guys anyway..

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The ad doesn't show pics of the actual watch... Is that how it was when you bought it? I'd never buy a watch without detailed actual pics... Glad you got your money back.
 
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