[Engell]

Dear fellow watch geeks

I've been enjoying reading a lot of post and reviews about watches I either bought or was interested in... Sorry to make my first post here a "bad" story, but this is crazy!

I bought two watches on creationwatches.com, as the prices are very nice there. Very good order information flow, and the package arrived (in Denmark/Europe) in just 4 days. Bought a Citizen diver and a Orient "Mako"... the Citizen was perfect, but when I unscrewed the crone to adjust the time on the Orient, the entire crown popped right out of the watch. See the picture...

I thought this would be a easy deal, hence the good service so far... I mean, I would expect that the watch would be replaced without any fuss. But how wrong could I be!

The told me, that I could go to a local watch shop and get the watch fixed myself... for the inconvenience they offered me a refund of 5%. Just to make sure, I ask them to confirm that they also would cover any expensives regarding the repair... But again I was wrong. The 5% discount should cover the repair bill... !?

I then told them, that I wanted to use my 30 days refund option, stated in their return terms... BUT they told me that this wasn't possible, since the watch needed a repair o|

The last thing I tried to do, was to make a new deal with an Orient 300m (6 times the price of the Mako), where I asked for a discount equal to the price I paid for the Mako... They offered me a discount of 4%. (I didn't go for that!!!)

Is it me who thinks this is crazy? Any others who's experienced something similar with them?

Any comments welcome... even so if I'm the one who's acting crazy
/Claus

 

[serge70]

That's very poor.Dreadful in fact.

I seem to remember reading something similar happening to a WUS member some time back.

Credit card/Paypal refund time?

 

[Cobia]

Thats very very poor form from creation, very unethical and maybe against the law imo, im pretty sure creationwatches has a member account here, hopefully they will chime in here and fix the issue.
How did you pay them?
I hope you paid PP, if you did you will get your money back, always use PP.
If you used CC you should be able to get a charge back.
Ive used creation many times and had no problems, but i dont find their prices as good as many other online sites.

 

[Engell]

That's very poor.Dreadful in fact.

I seem to remember reading something similar happening to a WUS member some time back.

Credit card/Paypal refund time?

It's not the money... I'm just happy that I didn't experience this with a more expensive watch. I've told them, that I'll keep the watch just to remind me never to order from them again

 

[Engell]

Thats very very poor form from creation, very unethical and maybe against the law imo, im pretty sure creationwatches has a member account here, hopefully they will chime in here and fix the issue.
How did you pay them?
I hope you paid PP, if you did you will get your money back, always use PP.
If you used CC you should be able to get a charge back.
Ive used creation many times and had no problems, but i dont find their prices as good as many other online sites.

Unfortunately I paid with CC... will remember NOT to do so the next time (on any other online shop)... Links to good online shops (w/international shipping) are very welcome

 

[Cobia]

Creation watches has two accounts here, renki.creationwatches is one account, they were online here today, the other is rahul.creationwatches who hasnt been online in a long time, i would be sending the first one there a polite message informing them of this thread.If it is exactly how you say it has happened well its a very bad look for any business, especially having a thread on the biggest watch forum around, this is enough for me to not purchase any more watches from them in the future.

 

[paulsb]

Sorry to hear about your trouble.

I certainly will not be buying from Creation in future, thanks for the heads-up.

 

[Engell]

Creation watches has two accounts here, renki.creationwatches is one account, they were online here today, the other is rahul.creationwatches who hasnt been online in a long time, i would be sending the first one there a polite message informing them of this thread.If it is exactly how you say it has happened well its a very bad look for any business, especially having a thread on the biggest watch forum around, this is enough for me to not purchase any more watches from them in the future.

I totally agree with you about this... and I've both "warned" them about posting the story "everywhere", and lately offered them (free of charge) to e-mail them a link to this thread.

I run a business myself, and I wouldn't write this story if it wasn't 100% true... It is!

 

[synaptyx]

That's shocking and awful customer service. Call your CC company and tell them. You could already be covered and will get your money back.

 

[Der Amf]

"Dear CC company. The goods I bought were defective, the company refused to accept the return.... What should I do next?"

 

[DJH584]

Pity they don't stand by what they say on their contact page:

Since 2005, CreationWatches.com has been serving customers from around the world with authentic watches. Customer service is our top priority.

David

 

[Tomo-Murphy]

Surely they can't send out a defective watch, then refuse to have it returned because it's defective...

If they don't sort the issue, contact your credit card company, tell them what happened and they should advise you on what steps to take.

 

[jkpa]

Wow that is disappointing.

 

[DustinC]

I have been considering ordering watches on that site for a quite while due to the attractive prices. However, after reading this, I'm not too sure about that. Getting a product DOA, then not accepting a return because it needs repair? That's ridiculous. I'd be happy to take my business elsewhere.

 

[tkdwarrior]

Let us see what the creation watch account holders here have to say, i'd be mighty angry if it were me, this is very poor business practice and unethical to say the least bordering on it being a scam.

 

[Engell]

Pity they don't stand by what they say on their contact page:

David

Yes, and every feedback you read on their site are all excellent... You know why?
Let me put it like this: The feedback I wrote didn't show on the page! So they filter everyone of them... clever!
Link to where my feedback SHOULD have been displayed: Orient Mako Automatic Diver CEM75001M Men's Watch

 

[seanl]

Yes, and every feedback you read on their site are all excellent... You know why?
Let me put it like this: The feedback I wrote didn't show on the page! So they filter everyone of them... clever!
Link to where my feedback SHOULD have been displayed: Orient Mako Automatic Diver CEM75001M Men's Watch

Of course they have excellent feedback never trust feedback on a vender site that is my rule.

On another note if you keep it it should not cost much to fix. My watchmaker would charge me $5 to $20 depending on what was wrong. I suspect that the catch that holds the stem in let go. That would be a 5 minute repair.

 

[photog02]

Unfortunately I paid with CC... will remember NOT to do so the next time (on any other online shop)... Links to good online shops (w/international shipping) are very welcome

Your credit card company should take care of this for you. You need to initiate a dispute ASAP.

 

[SteamJ]

Wow, that's disappointing customer service. If you're sent a defective watch hen the ONLY response from them should be that they're sorry and will replace it. Offering you a discount that might not cover a repair is completely unacceptable. Have you tried opening the caseback and re-inserting the stem? It's possible that it's not defective but the stem wasn't seated correctly from the factory. If all else fails and you're stuck with it then it's easy to do and worth a try. I'd definitely file a chargeback with the CC company if they won't help you though first.

I guess I'll be avoiding Creation Watches.

 

[sticky]

I'm forever trumpeting how good the service from Creation is but I've noticed in the past that when you ask them a question they provide (promptly) an answer to one that's vaguely related to the one you asked. This lead me to wonder just how good their customer service would be if I encountered a problem. Now it seems that I have an answer.