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Discussion Starter · #1 ·
Hallo all,

I sent my seiko FFF(almost new)to the service center to adjust(it is under warranty,about 5-6 mounts old),I got the watch back,then later on I noticed that they scratched inside the folding clasp badly,immediately I returned the watch back and asked them to do something!I got the watch back again and they polished the scratches off,they polished even the case of the watch which was almost new!then last night I noticed that there are 2 small points(some kind of scratches that look like dust but I can feel it with my nail)on the 3 o'clock position on the crystal and it is somehow bothering me because it is right on the day and date position,I have no idea that how the heck did they treat the watch in there because after 20 years of wearing and owning different watches I couldn't manage to scratch any crystal at all!

I am frustrated,what should I do now?again get back to them and ask them to bla bla bla and then get the watch back with polished crystal and a crack on the display back perhaps?!

at the end thanks Jaga that it is only a Seiko.(sorry,couldn't resist:-d)
 

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I'm sorry to say Seiko Service Centres in my experience are utterly dreadful.You may wish to write a letter to Seiko in your country but good luck:they all seem to be run on a shoe-string & have very few staff.
I hope it gets sorted but you'll need infinite patience & more than a pinch of luck.

Always use a good quality private watch repair specialist,even for watches under warranty.Even the high-end crowd[Rolex,TAG[some of 'em],Panerai etc have experienced poor quality warranty/after-sales care.

Seiko Service UK ruined my Bullhead when it went in for a routine service.I really miss that watch.
 

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Always use a good quality private watch repair specialist,even for watches under warranty.Even the high-end crowd[Rolex,TAG[some of 'em],Panerai etc have experienced poor quality warranty/after-sales care.
This is all very worrying to me. I had just read about (repeated) bad experiences with Omega and Rolex service centers on TZ-UK this week. And now I sent my Eterna to Gevril Group (US dealer and service center for Eterna) for servicing and Gevril is not as respectable as these other brands. I hope my watch comes out ok.

Sent from my cm_tenderloin
 

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There is a difference between some guy going to work every day to work on watches and a true enthusiast who works on watches.

One is earning a paycheck and sees watch work as nothing more than a means to an end.

The other feels how you feel, understands its more than just a watch, and truly enjoys the task at hand. It shows in the attention to detail and quality of workmanship.

These service centers are often sloppy, careless, and very often don't know what they are doing. They don't care that you are a hobbyist who really loves his watch, they just want it off their work bench. It is places like this that keep people like me very busy.
 

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I agree. The whole reason that I learned how to build and service watches is that the Tag service centre charged me 600 dollars to replace an 11 dollar movement. It would take me 10 min now. Max.

Sent from my GT-N7000B using Tapatalk 2
 

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That is BS. It also worries me because my GS is there right now. Hopefully they handle GS's differently. I hope.
 

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Discussion Starter · #7 ·
There is a difference between some guy going to work every day to work on watches and a true enthusiast who works on watches.

One is earning a paycheck and sees watch work as nothing more than a means to an end.

The other feels how you feel, understands its more than just a watch, and truly enjoys the task at hand. It shows in the attention to detail and quality of workmanship.

These service centers are often sloppy, careless, and very often don't know what they are doing. They don't care that you are a hobbyist who really loves his watch, they just want it off their work bench. It is places like this that keep people like me very busy.

Totally agreed and lesson learned,now I understand why some fellows here advising "Not to service a watch unless it stops working".
the point that make me more furious is that the sales person was trying to convince me that the scratches are not from their side and they are EXTRA careful with the watches while he was gently carrying the watch with his yellowish clothing pad in his hand. :-x:-d(the good thing is that I asked them to inspect the watch and mention the condition in the order paper in the first step.)
 
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