[potter]

Greetings to all. I apologize for the my English.
But I have the problem with Luminox - minute hand and second hand are don't illuminate.

I send e-mail to Luminox company

---------------
I used the Black Luminox 3001 Navy SEAL Dive Watch (43mm Dial), with mar.2012. But today I see the minute hand and
second hand are don't illuminate. The photo shows a powder from flasks between 1 and 2 hours. I am surprised that the
flask can be damaged if the glass and watch are not damaged. Please tell me how I can repair the watch?
---------------

Luminox directed me to diller, but the dealer refused to repair the watch, as they bought in the Internet-shop.

I send new e-mail to Luminox company

---------------
I have already written to you about the problem with the 3001 model.
You was redirect me to local representative.
He said the watch was not purchased from an authorized dealer and the claim not take.
I agree. But it seems there is a marriage of production or construction, which results in damage to the flasks of
radioactivity substance.
Look at the photos.

Also, I am willing to send my watch you for the examination, because in this state, I not can for use.
I hope for your understanding.

---------------

... I'm waiting for an answer for two weeks

 

[little big feather]

Bad luck.....I guess they really aren't that tough a watch!
Good luck

 

[Barry H]

Sorry to hear about this. I'm assuming the watch is new? As you did not buy from an authorised dealer, Luminox have no obligation to fix it, sadly, and I'm a bit surprised that the dealer from whom you bought the watch did not offer a warranty of some description.

Two options:
1 Cut your losses and throw the watch in the trash and buy another brand (oh yes, many of us have done this) or
2 Check here to see if there's a repair centre near you. You will have to bear the cost of postage and replacing the hands.

PS Excellent photography, by the way...

 

[swissgmt]

Sorry for the bad luck. I have an earlier version (1997) of this watch and emailed Luminox three months ago to ask if the vials could be replaced as the lume has of course become weak. Never got a response to the email, hope you have better luck getting an answer.

 

[sticky]

Sorry to hear you are having problems. Get quotes for a repair and a new watch like Barry suggests. I know scrapping the watch is a bit extreme but if buying a new one works out cheaper!

 

[BostonWatcher]

Is it only the minute and second hand? Does the hour hand glow? I'm asking as it may be your expectations with tritium vs conventional lume. Tritium works best when your eyes adjust to low ambient light levels.

 

[Perseus]

I think you should send the watch back to whom every you bought it from. I bought a Luminox from gray market/online dealer jomashop.com and it arrived with a broken hour marker and they apologized and accepted the return.

 

[mleok]

Is it only the minute and second hand? Does the hour hand glow? I'm asking as it may be your expectations with tritium vs conventional lume. Tritium works best when your eyes adjust to low ambient light levels.

The macro shots seem to indicate that the integrity of the tritium tubes have been compromised, as there appears to be lume particles on the underside of the crystal.

 

[Tbassc0]

I work for an authorized luminox dealer it explicitly says not to buy online because they could be fake or damaged or both. I see this all the time at work people buy Luminox watches on amazon for a huge discount thinking they are getting a good deal and the watch ends up running improperly not too long after purchase, as with any watch purchase go authorized.

Sent from my Nexus 10 using Tapatalk 4

 

[potter]

Sorry to hear about this. I'm assuming the watch is new? As you did not buy from an authorised dealer, Luminox have no obligation to fix it, sadly, and I'm a bit surprised that the dealer from whom you bought the watch did not offer a warranty of some description.

Two options:
1 Cut your losses and throw the watch in the trash and buy another brand (oh yes, many of us have done this) or
2 Check here to see if there's a repair centre near you. You will have to bear the cost of postage and replacing the hands.

PS Excellent photography, by the way...

thank you, the first option is preferable ))

 

[potter]

I think you should send the watch back to whom every you bought it from. I bought a Luminox from gray market/online dealer jomashop.com and it arrived with a broken hour marker and they apologized and accepted the return.

1,5 years, I used the watch. Warranty - 1 year. I do not have claim to the seller.

 

[potter]

I work for an authorized luminox dealer it explicitly says not to buy online because they could be fake or damaged or both. I see this all the time at work people buy Luminox watches on amazon for a huge discount thinking they are getting a good deal and the watch ends up running improperly not too long after purchase, as with any watch purchase go authorized.

Sent from my Nexus 10 using Tapatalk 4

I'm sorry, but I live in Russia, where there are fakes everywhere. But I've never seen a fake Luminox with trigalight.
I think that its not! In addition, I have offered to send watch to manufacturer (Luminox) or give to a dealer to check their originality.
Why, then, I do not get answers to your questions?

 

[little big feather]

I work for an authorized luminox dealer it explicitly says not to buy online because they could be fake or damaged or both. I see this all the time at work people buy Luminox watches on amazon for a huge discount thinking they are getting a good deal and the watch ends up running improperly not too long after purchase, as with any watch purchase go authorized.

Sent from my Nexus 10 using Tapatalk 4

Here you go people....A man who sells Luminox has clearly stated that he sees this "all the time"(broke new watches)......That is a clear statement
of the poor quality of Luminox........Could be as bad as Invicta....IMHO I will not suggest such a poor quality watch...As stated by some one who
sells them.

 

[Tbassc0]

Here you go people....A man who sells Luminox has clearly stated that he sees this "all the time"(broke new watches)......That is a clear statement
of the poor quality of Luminox........Could be as bad as Invicta....IMHO I will not suggest such a poor quality watch...As stated by some one who
sells them.

I know you'd like to misquote me but I said I see people buying watches from non authorized dealers that are damaged, you wouldn't buy an omega from a non authorized dealer and when it has an issue compare it to invicta and throw around your honest opinion. If you disregard the manufacturers explicit warning you have no one to blame but yourself.

 

[little big feather]

I know you'd like to misquote me but I said I see people buying watches from non authorized dealers that are damaged, you wouldn't buy an omega from a non authorized dealer and when it has an issue compare it to invicta and throw around your honest opinion. If you disregard the manufacturers explicit warning you have no one to blame but yourself.

I have bought 15 Quality watches from Grey dealers and all work fine.....So Lumonox has a high rate of failure from any source is a high
rate of failure....Unless Luminox makes a sub-par product to sell at non- authorized dealers.

 

[Tbassc0]

I'm sorry, but I live in Russia, where there are fakes everywhere. But I've never seen a fake Luminox with trigalight.
I think that its not! In addition, I have offered to send watch to manufacturer (Luminox) or give to a dealer to check their originality.
Why, then, I do not get answers to your questions?

If you bought it online from a non authorized dealer which you already admitted you did to luminox they are not obligated to repair it, this is to protect their authorized dealers you can go on amazon right now and buy an original 3001 for 45% off ($185) from a non authorized dealer mail it in and get new hands for probably $50 and still be into the watch for only $235, which is still cheaper than an authorized dealer is allowed to discount. Why would Luminox perpetuate the cycle like that? That would make it near impossible to compete as an authorized dealer. The fact is you bought from a nonAD and Luminox refuses to help you beat the system if you want a warranty and a non damaged watch buy from your local AD otherwise lets commend Luminox for protecting their authorized dealers which is ultimately their reasoning behind refusing to repair the watch.

 

[Tbassc0]

I have bought 15 Quality watches from Grey dealers and all work fine.....So Lumonox has a high rate of failure from any source is a high
rate of failure....Unless Luminox makes a sub-par product to sell at non- authorized dealers.

So having a high rate of failure from any source according to you is all that matters so I should get upset if I buy preowned watches from craigslist that don't run properly? Come on buddy Luminox's website clearly states don't buy grey market so when you go and disregard their warning you would be foolish to curse them when it is damaged. Furthermore no one makes products FOR non authorized dealers that defeats the purpose of being authorized, the real issue is you want to defend your love of the grey market, go ahead, but let's quit playing coy no one is to blame except the buyer taking a risk (which is ultimately what you do when you buy grey market) and he lost. Time to move on.

 

[little big feather]

So having a high rate of failure from any source according to you is all that matters so I should get upset if I buy preowned watches from craigslist that don't run properly? Come on buddy Luminox's website clearly states don't buy grey market so when you go and disregard their warning you would be foolish to curse them when it is damaged. Furthermore no one makes products FOR non authorized dealers that defeats the purpose of being authorized, the real issue is you want to defend your love of the grey market, go ahead, but let's quit playing coy no one is to blame except the buyer taking a risk (which is ultimately what you do when you buy grey market) and he lost. Time to move on.

No...It is in fact about Luminox having a high rate of failure...period.
In this and other threads...period.

 

[potter]

if you want a warranty

I do not want a warranty! I want the answers - why flask with radioactive dust can be damaged if the glass and the watch are not damaged.

You are Luminox (Tbassc0) - please answer for me - why ... (quotation http://www.luminox.com/files/upload/Products/PDFs/A.3001.pdf )

Original Lumi-nox Navy SEAL watch
-commissioned By and developed together
with The u.s. navy seals
-Remains a lumi-nox top seller

so fragile?

 

[Tbassc0]

I do not want a warranty! I want the answers - why flask with radioactive dust can be damaged if the glass and the watch are not damaged.

You are Luminox (Tbassc0) - please answer for me - why ... (quotation http://www.luminox.com/files/upload/Products/PDFs/A.3001.pdf )

Original Lumi-nox Navy SEAL watch
-commissioned By and developed together
with The u.s. navy seals
-Remains a lumi-nox top seller

so fragile?

Here's your answer: you bought it grey market and someone other than luminox has opened the watch and tampered with the hands before.