How professional are Omega S-A.
Read this before you buy a Omega.
After the horrifing experience with the Customer Service of the AD and
Omega S-A's Customer help desk. And all the torment I've gone through, I
feel all the hype surrounding the seamaster is a real Hogwash.
It is really a very unhappy experience to have got a lemon
(Ref No. 21230416101001) (Watch No. 90630423) from "OMEGA".
Absolutely horrifying, To say the least, an expensive malfunctioning piece
from such a reputed brand manufacturer, A Seamaster malfunctioning
barely half an hour from the said purchase.
The said watch was purchased from a Omega certified retailer, all was
good untill they sold me the watch, and after that its like "Do I know you"
type of reaction on their faces....
After adjusting the time on the said watch when I screwed back the
crown I was literally horrified to find the hour hand rotating along with the
screw-in crowns rotation.
Omega being a 150 year old company should have a class leading after
sales customer support, and these so called heritage driven company
should cater to its customers in such a way the rest of the competitive
field should make them a bench mark in rather simple situations that
involve customer satisfaction.
Literally a shock and I was horrified at the rather "go to the dogs" kind of
attitude from Omega after sales service. Its nearly two months since a
formal complaint now and nothing has been resolved. After neumerous
emails to Omega's head office in Switzerland, the whole issue is giong
nowhere.
Read this before you buy a Omega.
After the horrifing experience with the Customer Service of the AD and
Omega S-A's Customer help desk. And all the torment I've gone through, I
feel all the hype surrounding the seamaster is a real Hogwash.
It is really a very unhappy experience to have got a lemon
(Ref No. 21230416101001) (Watch No. 90630423) from "OMEGA".
Absolutely horrifying, To say the least, an expensive malfunctioning piece
from such a reputed brand manufacturer, A Seamaster malfunctioning
barely half an hour from the said purchase.
The said watch was purchased from a Omega certified retailer, all was
good untill they sold me the watch, and after that its like "Do I know you"
type of reaction on their faces....
After adjusting the time on the said watch when I screwed back the
crown I was literally horrified to find the hour hand rotating along with the
screw-in crowns rotation.
Omega being a 150 year old company should have a class leading after
sales customer support, and these so called heritage driven company
should cater to its customers in such a way the rest of the competitive
field should make them a bench mark in rather simple situations that
involve customer satisfaction.
Literally a shock and I was horrified at the rather "go to the dogs" kind of
attitude from Omega after sales service. Its nearly two months since a
formal complaint now and nothing has been resolved. After neumerous
emails to Omega's head office in Switzerland, the whole issue is giong
nowhere.