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Discussion Starter #1
So this is disappointing- After receiving unit 42x early March (set perfectly to my home time and date from WatchBuys- thanks guys) I have been wearing the watch at least once daily while either commuting or after work, and straight through on the weekends. Have only had to pull the crown ONCE to slow down the movement after gaining roughly 45 seconds over the month. That is pretty good timekeeping.


HOWEVER, imagine my dismay this morning I noticed that my chronograph minutes hand is now jumping to the first hash mark immediately upon starting the chronograph from zero. After that, everything moves normally, but this means the totalizer is one minute ahead for the duration timing. In other words, rather than timing 60 seconds before the minute hand jumps, the both hands move together upon starting to show 1min and 1second immediately. It's a really small detail that is driving me nuts, as it might indicate a larger mechanical problem. I plan on running the whole thing now for a full hour, hoping that the minutes (airplane) chrono hand passing through zero/60 min fully will reset the whole thing. Otherwise, I fear the unit might have to go back under warranty after just one month of use light use.

Took a video best seen at 480p



Anyone in their infinite knowledge have thoughts or a similar experience? I know aesthetic QC issues with this model have been raised with the past, but have heard only vague complaints about the movement. Probably even harder to quantify within the limited run of 500.

I really don't want to sent it back, but might have to email watchbuys this afternoon if it doesn't fix itself. What a shame
 

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As a brand new owner I am feeling a lot of empathy for you. If it was me, I would simply arrange for a return. It isn't acceptable and whether it fixes itself or not, I would never trust it to stay hidden. Problems that go away on their own, come back on their own.
 

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That’s a bummer. I’m not sure you can just return it so a warranty service sounds like the choice imho.


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Hi,
I believe the other members suggestions are correct, it should be returned.
However may I suggest you rotate the watch to 6 being at 12 and give the pusher a very definite and quick press...though your video was excellent and action looked smooth..just for interest sakes...
Dave


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Discussion Starter #6
Thanks for the replies. I'm pretty dismayed about this, especially as the problem seems to have gotten worse. The chrono counter is now missing the mark entirely and creeping between increments (see video) https://www.youtube.com/watch?v=AnxlqPbStwE

So there is good and bad news for those interested. The good news is that the response from Watchbuys has been stellar. They actually watched the videos and came to the conclusion that it should be covered under warranty. I have a feeling it helped that my purchase order from them was barely a month old-ink had barely dried so to speak. They have also provided a return shipping label and will be taking care of all postage on my behalf. The bad news is that the unit has to go all the way back to Germany with an estimated round trip time 14 weeks.

Where this leaves me: well, it kind of blows my plans to wear as a summer vacation watch. 14 weeks pushes things out to mid July, which means the watch will have been away 3 times longer than initially on my wrist. And that's assuming their conservative time estimate is correct. For these reasons, I've sent everything, full box and kit, back to them. If it can't be fixed and returned to me in a reasonable amount of time (and warranty restarted), I'd consider asking for a refund.

Is such a stance too extreme- I mean, who makes the rules on these things?
 

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So this is disappointing- After receiving unit 42x early March (set perfectly to my home time and date from WatchBuys- thanks guys) I have been wearing the watch at least once daily while either commuting or after work, and straight through on the weekends. Have only had to pull the crown ONCE to slow down the movement after gaining roughly 45 seconds over the month. That is pretty good timekeeping.


HOWEVER, imagine my dismay this morning I noticed that my chronograph minutes hand is now jumping to the first hash mark immediately upon starting the chronograph from zero. After that, everything moves normally, but this means the totalizer is one minute ahead for the duration timing. In other words, rather than timing 60 seconds before the minute hand jumps, the both hands move together upon starting to show 1min and 1second immediately. It's a really small detail that is driving me nuts, as it might indicate a larger mechanical problem. I plan on running the whole thing now for a full hour, hoping that the minutes (airplane) chrono hand passing through zero/60 min fully will reset the whole thing. Otherwise, I fear the unit might have to go back under warranty after just one month of use light use.

Took a video best seen at 480p



Anyone in their infinite knowledge have thoughts or a similar experience? I know aesthetic QC issues with this model have been raised with the past, but have heard only vague complaints about the movement. Probably even harder to quantify within the limited run of 500.

I really don't want to sent it back, but might have to email watchbuys this afternoon if it doesn't fix itself. What a shame
Mine is 48X and I have an issue where I can start the chrono as usual, stop as usual, reset button then restarts chrono but will sometimes reset chrono. If reset restarts it I can stop it and then after a few tries of start stop and reset it will reset. I just have not got around to getting it sent in for warranty service. I have had it since February 2019. I agree- it is a bummer and was definitely not a cheap watch-
 

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Is such a stance too extreme-
Yes, to extreme.

Agreed, WatchBuys does have excellent customer service! And it’s time for warranty service. They’re not the manufacture. Full refund... I highly doubt it.

Sinn is not a giant company and service sometimes takes a while....especially on custom movements.

Is it a bummer your vacation watch won’t be with you, yes! But I’m sure you can take another and still have a great time ;)


Cheers
Shannon
 

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Mate...its just one of those things that annoy...
Expect the worst turnaround quoted and hopefully it will be sooner...
No point having a harty over it,
we all cop something like this every now and then...
Sinn is standup team..your dealer jumped positively first view/contact?

Dave

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Yeah... very sorry to hear this. I highly doubt that you'll get a refund, but I do think that you should expect a full warranty service on this (and I'm sure you'll get it). I know how frustrating this is as I've had it happen before too.... but I have a strong feeling that Sinn will make it right. That said, patience will be necessary here. Good luck and let us know how it goes.
 

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Discussion Starter #12
Thanks for the levelheaded replies. The watch is on it's way back to Watchbuys and they should have it by the end of the day. As has been stated, it is in no one's best interest to make a fuss, especially considering the generosity that Watchbuys has extended to rectify the problem.

Even if I got a refund, I'd spend it on another Sinn - and probably end up going through them to get it. To my other EZm 1.1 friend, shms59, I'm sorry you're also experiencing issues. Let Watchbuys take care of it sooner rather than later. Maybe they'll even go back together.

Now all that's left to do is wait...
 

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Just an update and my experience with service times- I did end up sending it back to Sinn for repair via Watchbuys. I have to say Watchbuys was great and made it fairly painless. I mailed it off with a prepaid FedEx label they provided about 4/18 and they let me know they received it 4/20 and it was off to Germany. I got another email that it was back and repaired and they shipped it to me on 6/21. Watch works great and I have been wearing it since. Even got a nice Sinn travel case with the watch when it came back.
 

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Discussion Starter #14
Just an update and my experience with service times- I did end up sending it back to Sinn for repair via Watchbuys. I have to say Watchbuys was great and made it fairly painless. I mailed it off with a prepaid FedEx label they provided about 4/18 and they let me know they received it 4/20 and it was off to Germany. I got another email that it was back and repaired and they shipped it to me on 6/21. Watch works great and I have been wearing it since. Even got a nice Sinn travel case with the watch when it came back.
I'm happy it worked out for you. Their turn around time was about the same for me, but within a couple days of receiving the watch back, the movement broke down again. There was also visible damage from servicing which watchbuys didn't catch before sending the unit back to me. I'm in conversation with them and Sinn now. Kind of done with this saga- and it's not like they can replace the watch.
 

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That's troubling to hear the movement had issues again after service. I'm awaiting my pre-order EZM 1.1 from Watchbuys and this is disheartening news. Hopefully, they can remedy your situation quickly. Keep us posted.

I'm happy it worked out for you. Their turn around time was about the same for me, but within a couple days of receiving the watch back, the movement broke down again. There was also visible damage from servicing which watchbuys didn't catch before sending the unit back to me. I'm in conversation with them and Sinn now. Kind of done with this saga- and it's not like they can replace the watch.
 
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That's troubling to hear the movement had issues again after service. I'm awaiting my pre-order EZM 1.1 from Watchbuys and this is disheartening news. Hopefully, they can remedy your situation quickly. Keep us posted.
Hey Park, did you recently place an order with WBs? I didn't know they had any more EZM 1.1s in stock.
 

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I filled out Watchbuy's "Notify Me" form for the EZM 1.1 and received an email a few weeks ago indicating they're getting a few additional pieces. Watchbuys used a random number generator to select buyers from the waiting list on the remaining watches; not sure on the number of 1.1s they'll receive. Hopefully, this batch of EZM 1.1s won't exhibit the various chrono / movement issues discussed here.

Hey Park, did you recently place an order with WBs? I didn't know they had any more EZM 1.1s in stock.
 

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Discussion Starter #18
I filled out Watchbuy's "Notify Me" form for the EZM 1.1 and received an email a few weeks ago indicating they're getting a few additional pieces. Watchbuys used a random number generator to select buyers from the waiting list on the remaining watches; not sure on the number of 1.1s they'll receive. Hopefully, this batch of EZM 1.1s won't exhibit the various chrono / movement issues discussed here.
Parkin, didn't you already once own the EZM 1.1? Do you miss it that much? I'm packing mine up to go back today. I love wearing the watch, and it keeps great time as long as you don't do the ONE thing it was made for- use the chronograph.
 

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LOL, indeed, I owned a EZM 1.1 and wore it primarily on the tegimented bracelet but flipped it for another watch which I flipped for another watch which I flipped .... the endless sickness / hunt for the next watch. Ironically, it brought me back to the EZM 1.1. I "need" a chrono in the collection and the minimalist tool design, automatic, and central seconds and minute hands keeps drawing me back; however, as you mentioned, if the chrono doesn't work then that's a significant issue! lol

Parkin, didn't you already once own the EZM 1.1? Do you miss it that much? I'm packing mine up to go back today. I love wearing the watch, and it keeps great time as long as you don't do the ONE thing it was made for- use the chronograph.
 
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I filled out Watchbuy's "Notify Me" form for the EZM 1.1 and received an email a few weeks ago indicating they're getting a few additional pieces. Watchbuys used a random number generator to select buyers from the waiting list on the remaining watches; not sure on the number of 1.1s they'll receive. Hopefully, this batch of EZM 1.1s won't exhibit the various chrono / movement issues discussed here.
I think I bought one the last time they had a few (a couple of months ago). They may have missed notifying you. If I was in your predicament, I would make it part of the daily routine to check WBs. If/when they get any more in, they will surely go fast.
 
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