I was wondering if anyone else had this issue. It’s unfortunate, but I think I could have lived with it if the AD would have offered to swap me.I had a newer gen SMP back in 2019 with a very similar issue on the hour hand. It wasn’t as bad as yours and didn’t really bother me. It still serves the purpose - to be able to tell the time in dark situations. The hands automatically get replaced during an Omega full service anyway. I’m in the camp of not sending it back right now and living with it. I hate having a new watch opened up if it doesn’t need to be. I feel like it just invites more issues
That would be beyond awful to get an otherwise pristine watch back with other issues!I would leave it and wait 5 years.
In my opinion, if the watch is perfect externally, there is no way I would risk a single scratch fixing something so insignificant.
There is a good chance the watch will get scratched or at least leave a visible tool mark. The hand could also be re-installed ever so slightly out of line.
In 5 years the watch will have more things that need attention. There is no sense in opening the watch twice when opening it once in 5 years will accomplish more with less risk.
I only notice it when looking at the charged lume.I'd just wait as others have said. Plus you're in the honeymoon period, the worst time to have to go without the watch for 4-6 weeks!
Are you noticing the lume inconsistency on a daily basis or just while you are charging it up and feeling out over its newness? I find I rarely use lume or see it close to fully charged in the dark, but that's me.
You could enjoy it for a while and send it off later in the warranty period.The bad thing is, Jared, where I purchased from, is supposedly no longer carrying Omega after stock is depleted. I got the last one in the entire area. Therefore, I think they would want to send it off instead of exchange it. Just trying to figure out if I can live with it for a while, or if I want to bite the bullet and just go ahead and have them send it off now. Also the AD is a two hour drive one way!
Thank you! I’m very happy with how the AD has been for the entire experience. It’s a real shame that they are discontinuing Omega. However I was told that they will be doing a “reboot” and should be carrying them again in the future. Not what the real story is.I think you have had the best AD experience all the way around! Great price or a great watch plus top notch customer service - for an AD who's about to pull the plug on their Omega line, what more could you ask for? Congratulations on your great watch! Wear it in good health!
That’s interesting. Is Omega trying to make it difficult on them or are they trying to get everyone on the same page?I don’t think Jared has dropped the Omega brand. I know folks at the corporate headquarters here in Akron and they commented that they aren’t able to ship (purchased online) Omega to all states and don’t sell at all in certain stores due to their dealer agreement with Omega/Swatch Group. There are also numerous restrictions on how they can display the product and what images they can use in advertising.
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