Found a bug in our new E-boutique (let us know)
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Just an FYI of something I already noticed:
* The customer upload sometimes resulted in names being inserted into the address line and duplicate entry of first and last names.
* Sometimes the states are in the system but the system will ask you to update the state. Not sure why but just so you know.
Sorry for the inconvenience but the first time you login you may have to clean up the address and account information section.
There are a number of customers that didn't load yet due to errors. I will have to manually correct those and upload.
* The customer upload sometimes resulted in names being inserted into the address line and duplicate entry of first and last names.
* Sometimes the states are in the system but the system will ask you to update the state. Not sure why but just so you know.
Sorry for the inconvenience but the first time you login you may have to clean up the address and account information section.
There are a number of customers that didn't load yet due to errors. I will have to manually correct those and upload.
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53 Posts
Yao.. there's no way i could enter the helpserve / order status , as i get this message :
A Cross Site Request Forgery attempt has been detected; cannot continue with the required action.
I try to get a new password, but it doesn't seams to work
A Cross Site Request Forgery attempt has been detected; cannot continue with the required action.
I try to get a new password, but it doesn't seams to work
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5,395 Posts
Looks good at first glance, Bill |>
My observation: not sure if this is user-error, a feature, a bug, an issue, or data that hasn't been loaded yet: when I log in to my account and snoop around, I can nowhere find confirmation that I have paid deposits for the projects 300 and GMT. Should I be able to see those deposits? After all, these are pending orders, no?
RonB
My observation: not sure if this is user-error, a feature, a bug, an issue, or data that hasn't been loaded yet: when I log in to my account and snoop around, I can nowhere find confirmation that I have paid deposits for the projects 300 and GMT. Should I be able to see those deposits? After all, these are pending orders, no?
RonB
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196 Posts
Same with my Nassau order. Not there. I guess it's not loaded yet.
UPDATE: Error message on the Customer Service portal. You may get the following message on the Customer Service Portal "A Cross Site Request Forgery attempt has been detected; cannot continue with the required action."
- We have submitted a ticket to the service provider and are waiting to hear back. It looks like this error message is the result of perhaps our moving servers and/or new security protocol with the Customer Service Portal software. On the back-end where we login everything looks fine. Customers just can't login.
- We have submitted a ticket to the service provider and are waiting to hear back. It looks like this error message is the result of perhaps our moving servers and/or new security protocol with the Customer Service Portal software. On the back-end where we login everything looks fine. Customers just can't login.
I hope you got the "welcome e-mail" which will note that the old orders can not be loaded into the new system. The software that we use does not support that function. You will have to rely on the Customer Service Portal to keep track of the current open orders (after we get it fixed that is.)
I hope you got the "welcome e-mail" which will note that the old orders can not be loaded into the new system. The software that we use does not support that function. You will have to rely on the Customer Service Portal to keep track of the current open orders (after we get it fixed that is - see below)
Yeah....sorry about that. We don't think it was caused by something that we did but it might have something to do with the new servers and their location. Apparently the software vendor has increased their security protocols and we must have tripped one. We have submitted a support ticket and hope to get this cleared up soon.
Just as a note...we can login with no problem. As far as we can tell everything on the back-end is fine. Its just that customer's can't login.
Almost forgot....a thank you for letting us know!
Hi, Sorry to mess with you...promise it wasn't on purpose. The Project Stingray, GMT, and 300 are supposed to be in "collect e-mail" mode rather than open for ordering. I have updated the settings.
If you have signed up for the waitlists/newsletters for any of these projects you are still on them. This is just a new way to collect people interested in being added to the mailing list. If you want to add yourself again just to be certain there is no harm in that either.
I got logged in to the new Boutique, but got this message when I tried to log in to the Customer Service Portal: "A Cross Site Request Forgery attempt has been detected; cannot continue with the required action."
So, I thought perhaps I was using an incorrect password. Unfortunately I can't get a password reset for the Customer Service Portal because the "CAPTCHA" text doesn't display for me to type in (to prove I am not a robot!). So, I'm stuck for now. I just wanted to make sure my deposits/reservations for the Project 300 and Project GMT were still in the Customer Service Portal.
Thanks,
Steve
So, I thought perhaps I was using an incorrect password. Unfortunately I can't get a password reset for the Customer Service Portal because the "CAPTCHA" text doesn't display for me to type in (to prove I am not a robot!). So, I'm stuck for now. I just wanted to make sure my deposits/reservations for the Project 300 and Project GMT were still in the Customer Service Portal.
Thanks,
Steve
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53 Posts
Thanks Bill! received the emails and all is working OK now from my side!
Can you do me a favor and give it another try? I tested it a short while ago and was able to get in.
About the CAPTCHA - I would suggest trying either a browser like FireFox, Chrome, or Safari rather than IE. Basically this has to do with the privacy settings for your browser. In my testing I have basically found IE to be unusable in pretty much any browsing that I do.
All else fails try e-mail orderstatus [at] mkiiwatches dot com and we will reset if required.
The Customer Service Portal should be UN-broke now.
As we suspected earlier this was due to an upgrade by our provider that was incompatible with older script that they had on local servers.
We have about half of the existing customers loaded to the new store server. We are still working on the other half. Looks like it will take several days to reconcile data to get it to match the new format. (Basically this means I have to go in there and manually edit your address information in order to upload.) I have to split my time between working on watches and fixing this though.
As we suspected earlier this was due to an upgrade by our provider that was incompatible with older script that they had on local servers.
We have about half of the existing customers loaded to the new store server. We are still working on the other half. Looks like it will take several days to reconcile data to get it to match the new format. (Basically this means I have to go in there and manually edit your address information in order to upload.) I have to split my time between working on watches and fixing this though.
Bill,
Just tried, using Safari. No luck. Got the "Cross Site Forgery attempt..." Error message. When I tried to get the site to reset my password, it told me to enter the text in the graphic to prove I wasn't a robot. Only problem - there was NO graphic, so I couldn't type anything in. Tried this on both a Mac and an iPad, both of which used to work perfectly on the Customer Service site. Same unsuccessful result both times. Not sure what to do next?
thanks,
Steve
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