[ayung]

mine work just fine now Bill.. thank you!!!

 

[David Woo]

when I tried to enter my email in the notification box for the stingray II, the submit button did not work: just getting that circle going round and round

 

[MHe225]

.... Just tried, using Safari. No luck. Got the "Cross Site Forgery attempt..." Error message ....

Interesting and annoying at the same time; I use a Mac and run Safari and all seems fine here.
My iMac runs on OS X 10.6.8 and Safari 5.1.9
Hope this is helpful.

I hope you got the "welcome e-mail" which will note that the old orders can not be loaded into the new system. The software that we use does not support that function. You will have to rely on the Customer Service Portal to keep track of the current open orders (after we get it fixed that is - see below)

Sorry Bill, I guess I was too quick. The welcome e-mail states:

Welcome to Mk II Watches. To log in when visiting our site just click Login or My Account at the top of every page, and then enter your e-mail address and password.
When you log in to your account, you will be able to do the following:
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to family members and friends!)
If you have any questions about your account or any other matter, please feel free to contact us through the: Mk II Customer Service Portal

which led me to believe I should be able to see old / existing orders.
That said, I never paid much attention to the other e-mail with the new password information; that one clearly states:

Dear RonB,
In order to serve you better, we have built a brand new E-boutique for you! The new system and site means that your old password is no longer valid. You can login using your e-mail address and the new password below. We hope that the new site will provide you with a more rewarding experience.
Your new password is: ********
You can change your password at any time by logging into your account.
Please note that your existing orders with Mk II are not currently displayed in the system. [edit: color added for emphasis] We are not certain at this time that the new system will be able to upload the existing orders. However you can continue to track these orders through the Mk II Customer Service Portal

So it's all there; I was just too quick / too excited and should have read all .....

RonB

 

[Yao]

Bill,
Just tried, using Safari. No luck. Got the "Cross Site Forgery attempt..." Error message. When I tried to get the site to reset my password, it told me to enter the text in the graphic to prove I wasn't a robot. Only problem - there was NO graphic, so I couldn't type anything in. Tried this on both a Mac and an iPad, both of which used to work perfectly on the Customer Service site. Same unsuccessful result both times. Not sure what to do next?
thanks,
Steve

Okay. We may have declared victory too soon on this bug. It seems to working here and I am running a FireFox browser just like you, although I don't know what version you are on.

I will ask the developer to check and see if the fix I found on the support forums matches the fix that I was e-mailed earlier today.

Sorry but I haven't been able to re-create the error that you are having through. I have checked FireFox and my Safari browser.

We had people experience a similar problem to yours where they couldn't see the CAPTCHA but it was later traced to a privacy setting on the user's browser. I can't be certain you are experiencing the same problem since this was with IE though.

Do you have the option of clearing your cache? May be that will do it? Mine automatically clears when I closer the browser. I also hadn't opened the Customer Service Portal in my Ipad when it was buggy....so may be that will help?

 

[Steve260]

Okay. We may have declared victory too soon on this bug. It seems to working here and I am running a FireFox browser just like you, although I don't know what version you are on.

I will ask the developer to check and see if the fix I found on the support forums matches the fix that I was e-mailed earlier today.

Sorry but I haven't been able to re-create the error that you are having through. I have checked FireFox and my Safari browser.

We had people experience a similar problem to yours where they couldn't see the CAPTCHA but it was later traced to a privacy setting on the user's browser. I can't be certain you are experiencing the same problem since this was with IE though.

Do you have the option of clearing your cache? May be that will do it? Mine automatically clears when I closer the browser. I also hadn't opened the Customer Service Portal in my Ipad when it was buggy....so may be that will help?

Bill,
Still no luck. In Safari 6.0.5 (running in OSX 10.8.4), I deleted all cookies, cleared the cache, closed Safari, and re-opened Safari. No problem logging in to the Boutique, but same problem when trying to login to the Order Status Portal - I just get a little light blue question mark in a box instead of a CAPTCHA image, when click "Lost Password" on the Order Status Portal Login page. I have tried every password I have ever used on any MKII-related site, and I just get the "Cross Site Forgery Attempt detected..." error message. Is there any way you could just email me a temporary password so I can try to login, and then change it?
Thanks,
Steve

 

[Steve260]

Bill - finally got it to work with FireFox (basically deleted all history of any kind in the browser - cookies, cache, site history, EVERYTHING). I then got the CAPTCHA phrase to display, but even it was a bit buggy. I VERY CAREFULLY typed EXACTLY what was displayed in the CAPTCHA. After 4 tries, it worked. Got my password reset email, reset the password, and have now successfully logged in to the Order Status Portal using Firefox. Whew!!!
Thanks again,
Steve

 

[Yao]

Bill - finally got it to work with FireFox (basically deleted all history of any kind in the browser - cookies, cache, site history, EVERYTHING). I then got the CAPTCHA phrase to display, but even it was a bit buggy. I VERY CAREFULLY typed EXACTLY what was displayed in the CAPTCHA. After 4 tries, it worked. Got my password reset email, reset the password, and have now successfully logged in to the Order Status Portal using Firefox. Whew!!!
Thanks again,
Steve

Hi Steve,

Great news! We will have to look more closely at the Safari problem though. That has never been an issue before.

Well in any event I was trying too into the issue some more and completely reset the Customer Service Portal to factory specs (i.e. f*cked up) so you will see the Customer Service Portal opening its own window now and the god awful color scheme is back. We are currently getting that sorted out.

 

[Yao]

Well as far as the Customer Service Portal is concerned I think it should be fixed now. We basically restored everything back to the factory spec so that it wouldn't continue to have trouble talking to the server. Basically this was all caused by an upgrade/revision to the server code.

Now the site looks awful again and will open its own window but I think this should solve the problem once an for all. We just need to re-skin the page again to make it look good.

The one thing that may stand in the way of your being able to login now is old files or cookies in your browser. Please clear your cache and cookies. If you continue to see the problem please let me know.

 

[stndrdtime]

Got the email and logged in ok. I have a different billing and shipping address and I am unable to change the shipping address. If I change the shipping address it changes the billing address as well, and vice versa.

 

[Yao]

Got the email and logged in ok. I have a different billing and shipping address and I am unable to change the shipping address. If I change the shipping address it changes the billing address as well, and vice versa.

I would give this a go:

* Create the address as the system is requiring you to do
* Create a new shipping address under the Address Book and make that your default shipping address

Let me know if that doesn't work for you

 

[Yao]

when I tried to enter my email in the notification box for the stingray II, the submit button did not work: just getting that circle going round and round

Hi David,

Yes I am seeing the same problem. We are looking into it. Sorry for the inconvenience.

 

[Yao]

Well I think we are all set. There is still that one bug with the mailing list sign-up for the out of stock stuff.

Here is a short run-down:

1) I have uploaded all of the existing customers. When you first login there will be some housekeeping. Not all of the information uploaded so sometimes your State or Country will be missing. We ask that correct these omissions when you get a chance. There is one group of customers that we had trouble uploading. If you login and see a bunch of "N/A"s and that you are all of a sudden a US resident living in Pennsylvania you will know that you were one of the trickier accounts to upload. I spent about 4 hours last night trying to figure out how to make the system upload these accounts but at about 12 am I figured that its best to just cut my losses and plug in some dummy data that the system would accept.

2) There is one module we haven't tested yet and it is a new shipment and tracking notification service. I don't know how to test it yet, short of mailing myself a package so we will see what the deal with that is. If I can get it to work it will be a nice service that automatically updates you about changes in tracking status.

3) We will be keeping PayPal payments for the time being. I think I found a way to cut down on a lot of paperwork, including the PayPal entries, that semi-automates the process. If it proves to be successful we should all win. I get less work and headache and you guys get to keep paying with PayPal

4) One plus though....(re PayPal)...you can now pay directly through the site. No more follow-up e-mails and manually sending in payment.

5) One casualty of the process. As much as I prefer to receive payments via check or MO the reality was that the number of non-payment orders and the admin they caused made this unsustainable. We cut this option from the shopping cart.

We will try to put together a slide show that outlines the new features of the site. I am really pleased with the functionality that we have been able to add. We are a few steps closer to a e-boutique that works a lot more like the big-boys

P.S. If you still find glitches please post here.......I may be done with all of the heavy lifting but I am sure there is more to tweak ;p

 

[David Woo]

Hi David,

Yes I am seeing the same problem. We are looking into it. Sorry for the inconvenience.

Thanks!

 

[Politbeero]

Hi Bill,

I posted a ticket (ticket WXV-132-84680) on the Customer Service Portal on 14 Sep 2013 concerning an order that I placed on 28 Aug 2013 but have yet to receive the order confirmation.

Since there has been no reply for a few days, I thought I should alert you via the forum in case my ticket did not get to you due to some undiscovered issue with the CSP.

Thank and regards

Mike

 

[David Woo]

Hi David,

Yes I am seeing the same problem. We are looking into it. Sorry for the inconvenience.

Fixed!

 

[Yao]

Hi Bill,

I posted a ticket (ticket WXV-132-84680) on the Customer Service Portal on 14 Sep 2013 concerning an order that I placed on 28 Aug 2013 but have yet to receive the order confirmation.

Since there has been no reply for a few days, I thought I should alert you via the forum in case my ticket did not get to you due to some undiscovered issue with the CSP.

Thank and regards

Mike

Hi Mike,

Noted with thanks. We think we have everything stitched up on the system now. Right now we are proceeding slowly with getting up to speed on the system so that we don't mess anything up. The procedures are a little different now and we don't know all the ins and outs yet. But we should get back to you before the end of this week.

 

[Yao]

Fixed!

Thanks David for the confirmation. It has been fixed for a while now but didn't have time to go look at it myself. Basically last week I was completely exhausted and had to take things slow. Ramping up again now but cautiously.

 

[Politbeero]

Hi Mike,

Noted with thanks. We think we have everything stitched up on the system now. Right now we are proceeding slowly with getting up to speed on the system so that we don't mess anything up. The procedures are a little different now and we don't know all the ins and outs yet. But we should get back to you before the end of this week.

Thanks Bill, look forward to hearing from you.

 

[[email protected]]

Hi Bill,

I ordered my first MKII last night, and I did receive the conformation email.
But I did not see my credit card be charged right now. I also sent two messages to you by the customer service portal, and no replay.
I think it may be easier to reach you here. Have you received my order yet?
Thanks for your time.

Best regards,

Charles(Baozhe)

 

[Yao]

Thanks Bill, look forward to hearing from you.

Hi Mike,

I am doing the confirmation right now. Again sorry for the delay.

Best,

Bill