[Yao]

Hi Bill,

I ordered my first MKII last night, and I did receive the conformation email.
But I did not see my credit card be charged right now. I also sent two messages to you by the customer service portal, and no replay.
I think it may be easier to reach you here. Have you received my order yet?
Thanks for your time.

Best regards,

Charles(Baozhe)

Thank you for your patience. Yes we received your order - under the My Account section after you login it should list your order status as "Awaiting Scheduling" if payment is successfully processed. Sorry for the delay in the scheduling we are writing new processes for the new system. The documentation for software like this is "incomplete" to say the least. I was talking to a friend over the weekend and basically he said that a lot of software companies aren't providing documentation any more....they assume you will just call the Support line. So between that and just working with the system we are slowly winnowing down the backlog.

We should be back to you before the end of this week.

 

[Politbeero]

Hi Mike,

I am doing the confirmation right now. Again sorry for the delay.

Best,

Bill

Hi Bill,

Have received your email. Thanks much!

Looking forward to the watch's arrival in due course! = )

Regards!

Mike

 

[ayung]

hi Bill,

i just login to E-boutique but there is "no orders" in my account. but in the E-portal there is an existing ticket.

i am not sure if the my order should been transfer to E-boutique account.

thanks

 

[Yao]

hi Bill,

i just login to E-boutique but there is "no orders" in my account. but in the E-portal there is an existing ticket.

i am not sure if the my order should been transfer to E-boutique account.

thanks

Sorry but orders placed on the old E-boutique will not transfer to the new one. We tried but the new system does not support the importation of existing orders. Sorry for the inconvenience. Please continue to use the Customer Service Portal to check on the status of your order.

 

[DutchClock]

MK2 website: eboutique

Hi,

I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

Any tips ?

Thanks in advance,
Mark

 

[White Tuna]

Re: MK2 website: eboutique

If you have the option try a different browser. If not try a different machine. Sorry, that is all I've got.

 

[DutchClock]

Re: MK2 website: eboutique

Hi White Tuna,

Thx but I tried that all.....no luck

 

[White Tuna]

Re: MK2 website: eboutique

Sorry, that is what I would try. I do wish you luck. Maybe someone else can help.

 

[heebs]

Re: MK2 website: eboutique

There's a thread above regarding any issues with the eboutique and I think Bill has been monitoring it. Maybe try posting the same knfo there and see if The bat signal gets through to Bill.

 

[DutchClock]

Hi,

I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

Any tips ?

Thanks in advance,
Mark

 

[Yao]

Re: MK2 website: eboutique

Hi,

I have some troubles with the eboutique. I tried to order a Paradive non date and at checkout I got two options: login or register. I opted for the last one and was redirected to a registration screen. However, this screen disapears after a second to return to the first checkout page. There is no way to bypass this. I tried to register first, without the route via the eboutique but this did not do the job. I have no clue how to get through as I tried this on both a windows and mac system, PC, Mac and ipad, and via several browsers..... Indeed....I want one badly...LOL
I tried to contact Mr Yao via his site, via email and via the WUS site but untill now no reply, I guess he is busy with the site itself and the introduction of the fulcrum.

Any tips ?

Thanks in advance,
Mark

Hi Mark,

Thanks for the update. Sorry for the delay in getting back to you. As you noted we had to get the Fulcrum up (so that we could get back to other stuff including the GMT and 300) and because of the new system its a bit harder than normal as we learn our way around the new site.

I will send you an update via the ticket system. (Kindly check your me.com account)

 

[DutchClock]

Thank you, Bill. Appreciated and needless to say I understand the delay. Great it worked out now !

Cheers,
Mark


Sent from my iPad using Tapatalk HD

 

[gwold]

I could not see the captcha today as I submitted a request via the Customer Service portal. I'm running Safari 6.1 on OS X 10.8.5. I was able to submit the request by switching to Chrome, though.

EDIT 7-NOV

I ran a small test today, and found a way to allow the captcha to appear in Safari. Open Preferences and on the Privacy tab change the setting for "Block cookies and other website data" to "Never". This is not a secure policy in today's internet age, but will allow Safari to display cross-site data on the page.

Apparently the image is served from the *.helpserve.com domain rather than the Customer Service Portal's *.mkiiwatches.com domain. Having Safari block 3rd party content on web pages prevents the captcha from showing.

Also: After allowing helpserve.com to write a cookie to my system as noted above, I can still see the captcha now, on returning to the Portal, even though I've changed my Preferences setting back to block "From third parties and advertisers."

 

[Yao]

I could not see the captcha today as I submitted a request via the Customer Service portal. I'm running Safari 6.1 on OS X 10.8.5. I was able to submit the request by switching to Chrome, though.

EDIT 7-NOV

I ran a small test today, and found a way to allow the captcha to appear in Safari. Open Preferences and on the Privacy tab change the setting for "Block cookies and other website data" to "Never". This is not a secure policy in today's internet age, but will allow Safari to display cross-site data on the page.

Apparently the image is served from the *.helpserve.com domain rather than the Customer Service Portal's *.mkiiwatches.com domain. Having Safari block 3rd party content on web pages prevents the captcha from showing.

Also: After allowing helpserve.com to write a cookie to my system as noted above, I can still see the captcha now, on returning to the Portal, even though I've changed my Preferences setting back to block "From third parties and advertisers."

Greg....thanks for this information. We may have to let the CSP just open its own window in the near future. We are, for convenience's sake, framing the CSP in our site so that it will cause less confusion than a re-direct to the actual IP address. I hadn't anticipated that this would create an issue with the browser.

 

[gnome666]

Having troubles using the customer service portal. Have a question about altering my order for the 3-6-9 Nassau. Is there an alternative email address? Thanks

 

[calwatchguy]

Can't log into the portal. And I am sure that I am entering the info correctly. I am on a mobile device, so that might be it.

Update: Nevermind. Didn't realize needed a separate login for the boutique and the service portal. I'm all set.

Sent from my iPad using Tapatalk