Discussion Starter · #41 ·
Thank you for your patience. Yes we received your order - under the My Account section after you login it should list your order status as "Awaiting Scheduling" if payment is successfully processed. Sorry for the delay in the scheduling we are writing new processes for the new system. The documentation for software like this is "incomplete" to say the least. I was talking to a friend over the weekend and basically he said that a lot of software companies aren't providing documentation any more....they assume you will just call the Support line. So between that and just working with the system we are slowly winnowing down the backlog.Hi Bill,
I ordered my first MKII last night, and I did receive the conformation email.
But I did not see my credit card be charged right now. I also sent two messages to you by the customer service portal, and no replay.
I think it may be easier to reach you here. Have you received my order yet?
Thanks for your time.
We should be back to you before the end of this week.