Yes!!! I live here in Naples and can tell you they have one of the best showrooms I've ever seen. I've purchased four watches through them (Bremont, B&R, Schaumburg and Meistersinger) and can vouch for their professionalism, integrity and inventory. I usually work with Robin or Evan, but it's a family owned business and they are all wonderful to deal with. They're also very competitively priced, so I'd have no reservations recommending them.

Now, the one thing I'll mention is that they're ADs of all the brands they sell new. However, they don't keep everything (or every brand) in stock, so some brands/models have to ordered....so they may not have your particular piece on hand for pics. They're also the only shop I've worked with that's willing to bring in any piece I want to see without requiring a deposit.

Just out of curiosity, what are you looking at? And if there's anything more you want to know, feel free to shoot me a pm.

And for what it's worth, I have no affiliation with Exquisite whatsoever. They're just a great shop with an amazing inventory.

Matt

Edit: I'll also mention that they sell a boat-load of high-end watches (if you look at their stuff, you'll get an idea). Naples is one of the highest concentrations of wealth in the country. Unfortunately, I don't factor into that stat...but what it means is that their brands love 'em and try to keep them happy. After-sales service is fast and they get stuff in very quickly.

 

They have a watch that I've had my eye on for quite some time now

Would you mind sharing the watch you had in mind? Dont really care about the price

 

I don't know what they're offering you, but given what I know of the area they're located in, with lots of very wealthy retirees, they may get a lot of high-end used and vintage pieces out of estates, quite possibly more than the local market can absorb - so

I hope that you can get further information about the dealer, which is the right thing - as well as, of course, thoroughly vetting any watch.

I occasionally go to Florida for estate and down-sizing pickings in some of my other collecting specialties, and while I can sometimes come up with finds and even deals on the sort of pieces that have been sitting or in storage years if not decades, there's also a real problem with older reproductions and fakes that people assume have to be genuine because they've now been around long enough to have acquired a certain provenance as well as the patina of age. Some of the reproducers and forgers themselves retired to Florida, continuing to sell into the retiree communities, including to once-savvy buyers whose critical faculties were declining; there's a whole other problem with collectors (and dealers) who built up a reputation for discernment, but then made "buying mistakes" in their dotage, leaving behind a legacy that is more mixed than might necessarily be assumed.

I don't know if people were passing off high-end forgeries or "franken" versions of watches like Patek Philippes decades ago, but if they were, Naples is one of the places you'd be likely to run across them, maybe even sold as supposedly coming out of the estate of someone prominent. If the watch collecting hobby isn't dealing with the sort of problems and challenges I described above, it likely will be in decades to come.

 

I’ve dealt with them and they are 100% Pros. They handle some very high end marques and from what I’ve discerned, they will let a piece go quite favorably.

 

I bought a watch from them a few years ago and was very happy with them. However, I was less happy when I discovered they reported their sale to my state's Dept. of Revenue, who then hit me up for the sales tax. Talk about an unpleasant surprise. I have not bought from them again.

 

They are all good when you buy something from them. But when you have problem with your watch, then I just want to say good luck. I bought 7 watches (2 omega, 5 grand Seiko) from them which were all brand new. One of my Omega has wrong cards. I told them and sent back to them to exchange for me the right ones. They said they have to order it and will took 4-8 weeks. It has been 5 months already and I am still waiting. I send them couple messages and they just read it. so disappointed and will not comeback again.

 

Have you contacted Omega or, if you are in the US, SGUS in Weehawken NJ (or Secaucus NJ service center) directly?

Exquisite should've known the cards were wrong and not shipped it to you, IMO.

I had purchased two high-end pieces from them couple years ago. Both required service right out of the box (one was woefully out of chronometer spec and the other's hands didn't align with the hour markers). I'm not in FL, so requested shipping label from them to send to US service center insured. They refused to provide, even though they admitted they'd send them in at their expense if I brought them into the store. Fortunately, the manufacturer paid for insured shipping, then dropped Exquisite as an AD a couple months later due to other complaints.

 

I recently purchased my wife's Zenith from them with a trade-in on a watch I was not wearing. Even though I am based in Canada, the transaction was super smooth and fast. I would 100% recommend them.

 

Evan there beat an already good deal that led me to pick up my Glashütte green from them. He was amazing. Then I got a great price on a new Mühle from him which I ended up returning. Still waiting on the refund but I assume no issues.

I'd highly recommend chatting with Evan there.

 

Legit.

 

Bought many watchen from them, Jonny FTW!

 

I also had a positive experience purchasing a piece from them this past year.

 

Visit Naples and stop by Exquisite. Stay at the Naples Grande and Exquisite is walking distance. Celebrate your new watch purchase with a harbour cruise on the Naples Princess, and dinner at Dorona.

 

They have a watch that I've had my eye on for quite some time now, and they're offering me it at a price that I did not think they would agree to. I still need to ask for actual photos of the watch as they only seem to post stock photos.

Is there anyone on WUS that can vouch for their reliability and professionalism?

Exquisite Timepieces | Luxury Watches

Yup! I lived in Naples. Went in there quit a bit. I bought my Zodiac from them. They are Rock Solid. They are in a very high end mall in old Naples. I was very surprised by their pricing because it's such a wealthy area, but they told me they have to compete with internet pricing as they have a large Internet business. I think you are in excellent hands with them.

Edit: I replied as there are recent posts, but I see the original post is 5 years old. So....never mind.

 

Have purchased a few from them as well. Their pricing can be on the high side, but something you can find a good deal.

Good customer service as well and very easy to deal with via the internet, IMHO.

 

I’ve bought several watches from Exquisite over the last few years - all from Jenya.

Always great service and attitude.


Cheers!
David

 

Am I the only one who was surprised about the number of Italians in this thread.. the English sounding names of the store clerks and how it was regarded as a ‘high end retiree’ location?


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Purchased several watches from them last year and had great experiences. But it now seems they are under new management and policies have changed. Decided not to move forward with a trade we had worked on.