Ok I'd love advice on the most fair way to handle a situation. In June of 2020 I bought an Oris ProPilot X on ebay from what appeared to be a very reputable seller with thousands of transactions.
I paid a fair price...it was a good deal but nothing crazy. Received the watch, all good. Really like the watch.
A few weeks ago the watch developed a problem with the keyless works. I can no longer set the time. I brought it to a watchmaker who said he'd need a part that is nearly impossible to get and im best off sending the watch to oris.
So we contact Oris and they have us ship the watch to a US watchmaker who is an authorized repair center in the US for them (Im also in the US).
He reaches back out a few days later to say the watch is listed in the Oris database as stolen. We tell them where we got it (obviously I didnt steal it) and they ask for contact info for the seller.
I reach out to the seller who, to his credit, responds immediately on ebay saying he is shocked, nothing like this has ever happened before etc. (take that as you will). I suggest we speak in person. We struggle a little with ebay that always wants to mask things like email and phone number but he is able to look me up in the phone book and finds my home number and calls me. He reiterates that he had no idea. He bought the watch himself from a grey market dealer, and, assuming that Oris is right that it was stolen (apparently when it was new on a shipment to a dealer), who knows how many hands it may have gone through before he got it. That's his story anyway but I have to say after 20 mins on the phone with him, I believed him. I could be too gullible, but I couldnt help but think, hey, i could have been in his position. If I had gotten tired of the watch I totally could have listed it on ebay and someone could have bought it and then somehow found out it was in teh "stolen" database and I would have had no idea. (btw this original transaction occurred just a few months before ebay started their authentication program. I believe such an issue would now be caught by that process... at least I hope so).
So we have a few back and forths with Oris. They say that in order to fix the watch we have to pay $125 to have it (round trip) sent to Switzerland for an estimate. I say, ok, I mean i want to get it repaired, but of course I dont want to pay $125 for shipping if Oris is going to confiscate it. Oris says they will not confiscate it and will repair and send it back if thats what I want. So I said, well, if i am going to pay to repair the watch, is it possible to get the database updated so it no longer reflects being stolen, since I did purchase it and now im spending what Im guessing is $1000 or something like that for a service. They say no. They will fix it and send it back but it will always be in the database as stolen.
So hmmm... assuming Oris isnt going to double cross me here and confiscate the watch anyway, I can pay to repair it and get my watch back... but it occurs to me that if I ever did want to sell it I will have a problem.
So question #1 is - should I send it to oris?
Secondly, the seller is willing to discuss what might be able to be done to "make this right." In fact he told me when I first reached out he thought maybe I was just trying to scam him, to shake him down for some $ claiming the watch he sold me was stolen, but he doesnt think that anymore.
So if Im keeping the watch and paying to get it fixed, arguably I am not harmed here except the future resale value of this watch is pretty low (tho I have no plans to sell it anytime soon).
So the second question is, how to deal with the original seller. I could
1) tell him no worries. i realize he didn't know it was stolen. its my problem now. I get it fixed, keep it and just never sell it.
2) I tell him i want my $ back. to reverse the original transaction and I take the $ and buy another one. I dont know if thats reasonable almost 4 years later. Also the watch is now broken.
3) I suggest some middle ground whereby he gives me a partial refund but I keep teh watch to compensate me for the reduced value of the watch since its listed as stolen. And if so, what would be a fair amount.
4) other ideas?
The guy seems reasonable.. and I am also reasonable... but Im not sure what the right thing to do is.
Would love suggestions.
(and yes, obviously I probably should have checked the serial number when I received it. Lesson learned on that point).
I paid a fair price...it was a good deal but nothing crazy. Received the watch, all good. Really like the watch.
A few weeks ago the watch developed a problem with the keyless works. I can no longer set the time. I brought it to a watchmaker who said he'd need a part that is nearly impossible to get and im best off sending the watch to oris.
So we contact Oris and they have us ship the watch to a US watchmaker who is an authorized repair center in the US for them (Im also in the US).
He reaches back out a few days later to say the watch is listed in the Oris database as stolen. We tell them where we got it (obviously I didnt steal it) and they ask for contact info for the seller.
I reach out to the seller who, to his credit, responds immediately on ebay saying he is shocked, nothing like this has ever happened before etc. (take that as you will). I suggest we speak in person. We struggle a little with ebay that always wants to mask things like email and phone number but he is able to look me up in the phone book and finds my home number and calls me. He reiterates that he had no idea. He bought the watch himself from a grey market dealer, and, assuming that Oris is right that it was stolen (apparently when it was new on a shipment to a dealer), who knows how many hands it may have gone through before he got it. That's his story anyway but I have to say after 20 mins on the phone with him, I believed him. I could be too gullible, but I couldnt help but think, hey, i could have been in his position. If I had gotten tired of the watch I totally could have listed it on ebay and someone could have bought it and then somehow found out it was in teh "stolen" database and I would have had no idea. (btw this original transaction occurred just a few months before ebay started their authentication program. I believe such an issue would now be caught by that process... at least I hope so).
So we have a few back and forths with Oris. They say that in order to fix the watch we have to pay $125 to have it (round trip) sent to Switzerland for an estimate. I say, ok, I mean i want to get it repaired, but of course I dont want to pay $125 for shipping if Oris is going to confiscate it. Oris says they will not confiscate it and will repair and send it back if thats what I want. So I said, well, if i am going to pay to repair the watch, is it possible to get the database updated so it no longer reflects being stolen, since I did purchase it and now im spending what Im guessing is $1000 or something like that for a service. They say no. They will fix it and send it back but it will always be in the database as stolen.
So hmmm... assuming Oris isnt going to double cross me here and confiscate the watch anyway, I can pay to repair it and get my watch back... but it occurs to me that if I ever did want to sell it I will have a problem.
So question #1 is - should I send it to oris?
Secondly, the seller is willing to discuss what might be able to be done to "make this right." In fact he told me when I first reached out he thought maybe I was just trying to scam him, to shake him down for some $ claiming the watch he sold me was stolen, but he doesnt think that anymore.
So if Im keeping the watch and paying to get it fixed, arguably I am not harmed here except the future resale value of this watch is pretty low (tho I have no plans to sell it anytime soon).
So the second question is, how to deal with the original seller. I could
1) tell him no worries. i realize he didn't know it was stolen. its my problem now. I get it fixed, keep it and just never sell it.
2) I tell him i want my $ back. to reverse the original transaction and I take the $ and buy another one. I dont know if thats reasonable almost 4 years later. Also the watch is now broken.
3) I suggest some middle ground whereby he gives me a partial refund but I keep teh watch to compensate me for the reduced value of the watch since its listed as stolen. And if so, what would be a fair amount.
4) other ideas?
The guy seems reasonable.. and I am also reasonable... but Im not sure what the right thing to do is.
Would love suggestions.
(and yes, obviously I probably should have checked the serial number when I received it. Lesson learned on that point).