I would call them.

 

I chatted over the chat app. Someone called Millie replied and came back with a terse, rude reply saying that it takes 7-10 days to process refund, not very helpful.

 

This is typical of their customer service. In general they are not very friendly at all. They do have good discount but if you expect excellent service, I recommend looking elsewhere.

As of your return, they normally wait until their inspection of the watch is complete before sending you an acknowledgment.

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Jomashop is trash, sorry you had to learn the hard way. When they do send you the refund, make sure it's for the full amount.

 

Did you read the return policy? It probably says it takes 7 days to refund. Why people don’t look at this sorta stuff before buying or starting a thread like this is beyond me

 

Did you read the return policy? It probably says it takes 7 days to refund. Why people don't look at this sorta stuff before buying or starting a thread like this is beyond me

I know how long it takes to refund! I was asking about sending an acknowledgement of the return.

 

If you don't see it by the end of the week, call them again.

They are finicky, and sometimes slow, but I have always received my refunds in about 2 weeks or less.

 

My return took a long time to process, but it went through. No correspondence from them at all prior to the refund. They kept original shipping charges from the refund though. The experience cost me $9.

 

$9 is nothing. As long as they pay the rest that's fine with me.

 

I've returned 7 watches to Jomashop for refund in the last 4 years, always because I decided I didn't like them or they were too big. I have never had a single problem. It usually takes about 7-10 days to get the refund once the watch is returned.
I've never once had a problem in all my dealings with Jomashop -- their customer service is brusque but who cares? They have saved me thousands and thousands of dollars over the years on some great watches.

 

OK, fingers crossed. I guess New Yorkers are rude by nature, so fair enough.

 

I would wait until business day 11. If you haven't received a refund by then I would contact them. Pretty simple.

 

John did a turn around SLAM dunk with that post!

 

Their prices are very good but by all accounts their customer service stinks. This seems to be fairly common amongst grey dealers with great prices. I just look at the lousy CS as the price I have to pay for getting a watch at a red hot price.

 

I got my refund from Joma within a few days.

Also another watch i bought had an out of sync second hand. They paid my watch maker to replace it as soon as i showed them my receipt.

Call them. Don't chat.

They probably get tons of returns too, so 1 week isn't out of the ordinary.

 

Does Jomashop charge any restocking fee? Also if they say free shipping and when you return it, do you still get charged for shipping?