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Discussion Starter · #1 ·
I just wanted to share a rather amusing story with everyone. This happened just yesterday and I keep chuckling every time I think back to it.

A friend of mine who is quite well off financially asked me about watches a month back. Until then he had always worn a Swatch of one kind or another. He decided to invest in a quality watch and didn't want to buy a Rolex. As he had just watched Casino Royale I recommended an Omega Seamaster. He went out and bought himself an Omega Seamaster Racing Chronograph and a Rolex Submariner (the sales agent had managed to convince him that the Sub was the ultimate status symbol for a person who works in the city). An overall spend of just over £5,000.

Anyhow, yesterday when I met my friend for lunch he was wearing a Tag Heuer Aquaracer Quartz.

"Where's your new watches?"
"Oh, I got rid of them"
"Why? You only had them for a month."
"Well, when I bought them I had the sales guy set the time on both of them, and wore the Rolex home. I didn't take the Omega out and put it on for another few days after which time I noticed that it had stopped. So I took it back to the store and had the guy fix it and wore it home. I carried on wearing it for a few days and decided to get the Rolex out again. Guess what. It had stopped. I noticed that when the guy fixed the time on my Omega he pulled out the crown to wind it and fix the time. I tried the same with the Rolex but the Crown seemed to be jammed. Anyhow I took it back to the store and the guy showed me that you have to unscrew the crown in order to set the time. But I did argue with him that the watches kept on stopping, which he actually found funny. So, after involving the manager and complaining they agreed to take the watches back. I did get myself a couple of Tags for me and my wife though. At least this one doesn't stop."

This is a true story and I was completely lost for words when he told me. I went on to try and explain to him how automatic watches work to which he replied "What's the point of paying so much money for a watch that stops working every time you take it off for a few days!"

Now, I'm sure there are many people who wouldn't know the first thing about watches, but seriously, if you were about to spend £5,000 wouldn't you do a little more research?? e.g. What does Chronometer mean? or What does Automatic mean? The shop staff probably should have explained all of this to my friend when he brought the watch back, but I think they decided (rather cruelly) to have a laugh at his expense.
 

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Discussion Starter · #4 ·
Well, in his Swatch days he just used to go out and get a new one as soon as the current model "died".
 

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Good story! What will he do when the battery expires in his Aquaracer?
He will take it back to the dealer to "fix" it, then complain that they charged him 20 bucks this time.
 

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Great story, but I think the AD was poor and not explaining this to him, should have told him the score when he bought the watches. At least he is happy now though.:-d
 

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Hi -

I once spent quite a bit of time finding (and getting) a left-handed watch for my father.

When I asked how it was working for him, he said he didn't wear it because it would stop when he didn't wear it for more than than three days or so.

Just goes to show that there really are folks out there with more money than sense, and that they are, more often than not, not the sharpest knife in the drawer.

Sigh... :)

JohnF
 

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Now, I'm sure there are many people who wouldn't know the first thing about watches, but seriously, if you were about to spend £5,000 wouldn't you do a little more research?? e.g. What does Chronometer mean? or What does Automatic mean? The shop staff probably should have explained all of this to my friend when he brought the watch back, but I think they decided (rather cruelly) to have a laugh at his expense.
There are certain things that should be obvious to people with half a brain. That an "automatic" watch needs to be worn regularly so that the rotor thingy can spin around a lot and wind a tiny spring so that the hands go round and round the dial is probably one of them. If I was a salesman in that store, I'd probably have explained this to him clearly and simply, but somehow, for some people of a certain intellectual capacity, I doubt it would have made any difference :)
 

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That is very funny!

If the customer returns the watch, could the saleman keep his commision on £5,000 watches? I hope not !

I didn't take the Omega out and put it on for another few days after which time I noticed that it had stopped. So I took it back to the store and had the guy fix it and wore it home.
Looks like the first time your friend came back to them (AD) with the Omega, the saleman just took the watch and bring it to the back room, wind it and have a cup of coffee before he brought it back to your friend acting like he did some works on the watch.

Not even try to educate his customer :-| . This guy is a con !!

There are certain things that should be obvious to people with half a brain. That an "automatic" watch needs to be worn regularly so that the rotor thingy can spin around a lot and wind a tiny spring so that the hands go round and round the dial is probably one of them. If I was a salesman in that store, I'd probably have explained this to him clearly and simply, but somehow, for some people of a certain intellectual capacity, I doubt it would have made any difference :)
On the other hand some people just don't get it! No matter how hard you explain to them. If I were the saleman, I would make a couple more $100 by selling your friend a (Duo) watch winder. :) Then everyone is happy.
 

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Wow...I'm guessing this guy was born rich?
 

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This example prooves the belief that i have formed over the course of my short watch-obession lifetime (uhh... only 2 years, but many, many visits to AD's shopping for Oris, Rolex, Omega, ETC), and that belief is that salespeople in Watch/Jewelty stores are.... wait for it... wait for it... are you ready???

IDIOTS!!!!!!!!

Call me harsh, call me whatever you want, but its true. The average AD watch salesperson is utterly useless when it comes to knowledge of what he/she's selling.

This story is the ultimate tho!!!! Thats like never owning a stick shift, and bringing your BMW Roadster back to the dealer cause it won't go over 30mph without revving the engine too high. o|

Man i would've killed to seen that conversation when your friend returned the Rolex... I would've had to have interveened!!! I'd say it's WAY more the salesperson and managers fault for being so stupid than it is your friends fault for just not being well-versed on watches.

Good humor...
 

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I'm almost embarassed to admit this, but my ma-in-law couldn't figure out why her CD (yes, CD) wouldn't play the B-side when she turned it over in the player.
:rodekaart
 

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I'm almost embarassed to admit this, but my ma-in-law couldn't figure out why her CD (yes, CD) wouldn't play the B-side when she turned it over in the player.
:rodekaart
A few years ago my then-boss wanted to know to rewind the CD so she could hear a song again. LMAO...
 

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This might sound like the buyer was dim, but perhaps the most shocking aspect of this is that the buyer spent a large sum on two VERY expensive watches, and the AD did not even explain that the watches were mechanical. The buyer MIGHT have believed them to be quartz, and hence genuinely thought they were broken. I imagine this could happen to any non watch obsessed person. After all, didn't mechnaical watches die out in the last century?

This really is truly shocking service from an AD. I wonder who he was? Maybe naming and shaming is not on here.

I recently bought a watch from a German dealer, because buying from a UK AD would have meant paying almost twice as much. Then I went in to a Milton Keynes branch of Goldsmiths (a high street jeweller and watch seller) to buy a strap. The manager asked me where I got the watch, and on hearing my story, told me that had I bought it from an AD, I would have had proper service etc. However, they were not sure how the bracelet was attached (it was a pin and tube) and they did not have any decent straps in stock, only cheap ones. So much for the high street. I bought my own bracelet and strap tools, and ordered a strap from Florida.
 

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Stupidity..................will out! On the part of ALL concerned! :roll:
 

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Good grief! That AD should be taken out and shot!

I recently bought a watch from a German dealer, because buying from a UK AD would have meant paying almost twice as much. Then I went in to a Milton Keynes branch of Goldsmiths (a high street jeweller and watch seller) to buy a strap. The manager asked me where I got the watch, and on hearing my story, told me that had I bought it from an AD, I would have had proper service etc. However, they were not sure how the bracelet was attached (it was a pin and tube) and they did not have any decent straps in stock, only cheap ones. So much for the high street. I bought my own bracelet and strap tools, and ordered a strap from Florida.
I also live near MK, and have found the Goldsmiths there to be particularly awful.
 

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Discussion Starter · #19 ·
I was once at a reputable dealer, looking at an ORIS TT1 and a Rolex GMT Master. I made a comment that the Oris was better value for money than the Rolex when the Sales Assistant told me that I can't compare Rolex with Oris as each and every part in a Rolex watch is made by hand!

Do these folk receive any training?
 
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