This forum, "Jörg Schauer & STOWA" is an Official Forum, sponsored by Stowa themselves. Herr Schauer is a member of 15 years here and has addressed specific concerns on an ad-hoc basis for some time now.Just an idea for Joerg. Why don't you open a customer service complaint email address or form together with standard customer service address? That would give unhappy customer a chance to communicate directly with you or someone else in charge and would lower various forum complaints.
It's also true that these kind of forum complaints work well for Stowa because they show incredible integrity you guys stand for.
I'm sympathetic to the OP for wishing to commemorate a long-awaited league title, watching the off-season dwindle while waiting in the afterglow of that occasion, and finally learning the watch in question wouldn't arrive until after the start of the next season.
In the end, the OP's grievances were addressed directly and courteously. While it needn't have come to that, perhaps, I see this episode as an example of the forum working in one of the ways it's supposed to.