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Discussion Starter · #1 · (Edited)
Just looking on some feedback to see if anyone has experience with this situation. I just bought a new tudor from an AD, right out of the box it's not working. I haven't worn it yet, the stickers are still on it. I brought it back 2 hours after i bought it. AD took it back but rsc is closed on weekends. The AD themselves are closed on sundays and mondays so they'll re open on tuesday which is when they said they will talk to the rolex rsc about this issue.

Has anyone ever experienced this problem? Should I expect it to be replaced with a brand new one or am I going to have to wait for it to be repaired. I feel like because the warranty card has been activated, I might be stuck with this faulty one. I wouldn't mind as long as it's repaired but I would expect the repair to take a while which to me would be unacceptable.

The AD wouldn't commit to me on how Tudor/Rolex would handle this issue which i guess is understandable as they wouldnt want to tell me i'd be getting a new one only to find out on tuesday that i would actually have to wait 8 weeks for a repair.
 

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Exchange or refund, that's simple.
 

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Yeah, warranty service is if something breaks later. If it's broken when you take it out of the box, you should be getting an immediate replacement.

That said, did you not buy the watch in person? I assume you got it mailed to you, or you'd have seen it working (or not) in the store. Weird things can happen in the mail. If it's something that can be fixed in two minutes and the wait time would be negligible -- everything overnighted -- then I personally wouldn't care if the RSC fixed it.
 

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Discussion Starter · #4 ·
Exchange or refund, that's simple.
Not every AD has a refund policy. I don't expect there to be a huge issue and I can always call rolex directly but i just want to see if anyone has experienced this issue before.
 

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Discussion Starter · #5 · (Edited)
Yeah, warranty service is if something breaks later. If it's broken when you take it out of the box, you should be getting an immediate replacement.

That said, did you not buy the watch in person? I assume you got it mailed to you, or you'd have seen it working (or not) in the store. Weird things can happen in the mail. If it's something that can be fixed in two minutes and the wait time would be negligible -- everything overnighted -- then I personally wouldn't care if the RSC fixed it.
i bought it in person, we didnt set the time at the store as i wanted to go home and set it accurate to the second. I wasn't expecting this issue but even still, it wouldnt have mattered as this watch was ordered in. I placed a deposit on thursday and they got it on friday, I picked it up on Saturday. They wouldn't have been able to swap it out anyways so i'd still be in the exact same position if i had noticed it when i initially picked it up. the stickers are still on it and i only had it for 2 hours before bringing it back. i never wore it except for a brief second when the AD was sizing the bracelet for me.

also the rsc is in the same city as me so the AD can just bring it there. what im concerned with is if tudor/rolex decide they want to fix this and their standard 8 week turnaround time is applied to it. i will definitely cause a ruckus if that happens lol.
 

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i never wore it except for a brief second when the AD was sizing the bracelet for me.
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Hold on the AD sized the bracelet yet did not notice it did not work. Seems to me they just missed the boat entirely. Good luck getting this sorted


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Discussion Starter · #7 ·
Hold on the AD sized the bracelet yet did not notice it did not work. Seems to me they just missed the boat entirely. Good luck getting this sorted


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well it hadnt been wound yet and i told them i'd set the time later. either way it doesnt matter at all. there wasnt a replacement available as it was ordered in so even if they had noticed it everything would still be the same.
 

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How long did you wind it for? I've had some watches before that took like 40-50 rotations of the crown before the second hand even started moving
 

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Discussion Starter · #9 ·
How long did you wind it for? I've had some watches before that took like 40-50 rotations of the crown before the second hand even started moving
winding was not the issue. the ad tried it already that's the first thing i tried and the first thing they tried. the watch is simply defective so im looking to see if anyone else has experienced this before and what solution they were given. i'd expect tudor/rolex to just give me a replacement but the fact that the warranty card was already activated might complicate things. and i wouldnt be willing to wait for it to be repaired if it takes more than 1 or 2 weeks.
 

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Not every AD has a refund policy. I don't expect there to be a huge issue and I can always call rolex directly but i just want to see if anyone has experienced this issue before.
A Rolex "AD" that may not accept refund when the watch is clearly DOA... You wouldn't have happened to have purchased it from LD on 7???
 

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Discussion Starter · #11 · (Edited)
A Rolex "AD" that may not accept refund when the watch is clearly DOA... You wouldn't have happened to have purchased it from LD on 7???
i didnt ask them for a refund yet. im going to wait to see what happens. i want the watch so im not really looking for a refund although if it does come to a point where i cant get the watch any time soon then i'll definitely be demanding a refund. i also dont have any issues with them, they've been very good during the whole transaction but this watch issue is out of both of our control. it's basically how tudor/rolex wants to handle it now. i dont mind the no refund policy as a general rule. im always of the opinion that people should know what they're buying and actually want to buy something before doing so. buyers remorse is bs to me if you were sold exactly what you asked for.
 

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i didnt ask them for a refund yet. im going to wait to see what happens. i want the watch so im not really looking for a refund although if it does come to a point where i cant get the watch any time soon then i'll definitely be demanding a refund. i also dont have any issues with them, they've been very good during the whole transaction but this watch issue is out of both of our control. it's basically how tudor/rolex wants to handle it now. i dont mind the no refund policy as a general rule. im always of the opinion that people should know what they're buying and actually want to buy something before doing so. buyers remorse is bs to me if you were sold exactly what you asked for.
Hope everything works out to your satisfaction.

As the saying goes: "the thread is useless without pics" - what model did you get and maybe a stock pic to add a little bit of splash? :)
 

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Discussion Starter · #13 · (Edited)
Hope everything works out to your satisfaction.

As the saying goes: "the thread is useless without pics" - what model did you get and maybe a stock pic to add a little bit of splash? :)
i got the grantour date with the black dial and bracelet. i really like how it looks and it felt good on the wrist. would have been even better if it worked. in this situation i am expecting tudor/rolex to replace it or fix it quickly in which case all is good. i cant get back there till next saturday anyways. even a week or two i would be fine with. but if they come back with the standard repair turnaround time of 8 weeks then we will have problems haha.

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I would expect an exchange. Repair on a new watch would be unacceptable to me.
 

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whenever I purchased a watch from the AD the following sequence happened: they got the watch out of the box and got it started, placed it on a timegrapher in several positions, if all was ok they set the time for me and started working on the paperwork while also charging my money

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Think you didn't buy from an AD, or more likely at all... As a result, can't figure out the motivation behind this post.


Just checked: in the two hours after picking up my OG PELAGOS, I took 8 pictures.
 

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Everytime I bought from an AD the salesperson would wind the watch and made sure it's in working order before even handing it to me. Something sound really off here...

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The AD should have replaced the watch with another from their stock on the spot since you went back 2hours after you bought it.

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The AD should have replaced the watch with another from their stock on the spot since you went back 2hours after you bought it.

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This, or refund the money and have the customer go in again when they have a new piece if they don't have another in stock.

If the piece is indeed DOA I'm sure the AD will have no problem returning the faulty piece to Rolex, warranty card filed out or not should not be an issue.

But then again I highly doubt if this even happened...given the testing procedures Rolex/Tudor goes through before a piece is put into the transit cases (these watches are NOT shipped in their presentation boxes) I doubt a non-working watch can ever reach an AD.

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