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Discussion Starter #1
A friend is trying to get his Casio repaired.

What is this one?

Any idea who could repair it?




Any thoughts? Ideas? Suggestions?

Sent from my SM-N920V using Tapatalk
 

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The model number appears on the back of most Casio watches. In this case, your friend's watch appears to be a AMW-320H. What's wrong with the watch? If it's just dead, a new battery might sort it out. Casio's movements tend to be pretty stout, long lasting pieces and a new battery is often enough to get them running again.
 

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As jrp316 said, it really depends on what's wrong with it. If it "only" needs a new battery, springbars and a new strap, most watch repair shops can handle that -- or a lot of "do-it-yourself" types can do it with the information in the Articles and Tutorials section of this forum! (A new band, battery, and one springbar will cost about $14 and $5 in shipping: Casio AMW320D-1BV Parts and Accessories

If the crystal is cracked or scratched, it can still be repaired, but if your friend isn't a do it yourself-er, the total repair costs might be higher than just buying a new version of the same model.
 

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Both pushers are on the same side, so like already said above, it's a current model of AMW320. Here's a video tutorial on battery change of the exact same watch. Pretty straight forward and no harm for a cheap watch like this, I say just do it yourself. It's 22mm for lug width, which you can find plenty of generic replacement bands and spring bars.

 

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I think it's dead. New battery didn't restart
Unfortunately, many Casios don't magically spring back to life just because a new battery is installed.

Who put the battery in, and did they perform an "AC reset?" Ignore the title of this link; it applies to most Casio models and not just G-Shocks: https://www.watchuseek.com/f43/how-change-battery-g-shock-19704.html

(A few hundred perfectly good watches probably go into the trash every year because Casio doesn't cover this in the owner's manual. They mention it in a somewhat cryptic sticker on the back of the battery latch inside the watch, but a lot of people don't "get it" or don't bother.)
 

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From the owner it won't work at all had new battery put in still no work
And again, I'm asking "when they put the new battery in, did they do an AC reset while the back of the watch was off?"

JUST putting in a new battery does not ensure that the watch will start working again -- sometimes it needs the AC reset procedure to bring the watch back to life. (The procedure itself is stupidly simple: take a short piece of wire or a paper clip and connect the newly installed battery to an electrical contact inside the watch for a second or two, then remove the wire. That quick "jump" resets the module and often gets the watch running again.)

It's analogous to shocking a newly transplanted human heart to get it started. Just because the doctors put a new heart INTO the person's chest, that doesn't mean that it starts back up on its own.
 

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Discussion Starter #10
"I sent it to Casio they changed the battery and then told me it was no longer waterproof because they didn't have the o rings for that watch anymore but they also put in the note that they don't understand why it won't run and they mailed it back to me"
 

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"I sent it to Casio they changed the battery and then told me it was no longer waterproof because they didn't have the o rings for that watch anymore but they also put in the note that they don't understand why it won't run and they mailed it back to me"
Too bad. I wonder why they don't have o-rings for a model that's still being sold.
 

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I assume they knew to reset the watch
Since it was Casio, yes, they probably should have.

It's just too bad that YOU DIDN'T MENTION THAT IT WAS CASIO who changed the battery in your previous posts:

I think it's dead. New battery didn't restart
From the owner it won't work at all had new battery put in still no work
Based on those posts, he could have put the battery in himself, had it done at the mall, The Battery Store, or a few thousand other places.

But since I just noticed this:

Too bad. I wonder why they don't have o-rings for a model that's still being sold.
I wonder which division of Casio it was sent to, and if they can't get o-rings for their own recent products I'm wondering if they DID know to do an AC reset! (Casio just did a module upgrade of the AMW-320R in 2012, so it should NOT be that difficult to source an o-ring.)

It's a ROUND o-ring, which means that even most watch repair places should have them or can order them [ http://blog.esslinger.com/how-to-replace-an-rubber-o-ring-watch-back-gasket/ ] , and Pacparts still has them in stock.
 

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Discussion Starter #14
True. For the record. It's not my watch. A friend asked me to investigate while we were at the warrior legends event at shot show.

I didn't know what to ask him until you guys started giving me the basic info.

So thanks. LOL. I appreciate the advice and if y'all have a suggestion for a specific division of Casio to send it to I'll pass that on.

Seriously. Thank you for your help. I would not have known where to start.
 

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Casio's US "authorized service centers" are in Montrose, California and somewhere in New Jersey -- but if your friend sent it to one of those places and they couldn't get an o-ring, I'm not sure how much I trust them.

When a truck needs a new battery, how many of us take it back to the dealership when there are plenty of other places capable of installing one? For inexpensive quartz watches, it's pretty much the same thing -- there are plenty of jewelry stores and watch repair shops and mall kiosks that are capable of changing a battery or strap, and in the case of this brand it's easy to ask "so, do you guys know what an 'AC reset' is on a Casio?" as soon as we walk in. For something like a battery change, there shouldn't be any reason to have to send it away for service.

A lot of us here just do these repairs ourselves, since there are plenty of resources on the forum discussing the procedure itself. Getting TO the battery is a little trickier on models with threaded, screw-in backs like your friend's watch, but those are still accessible without purchasing specialty tools. (Sticky tape like duct tape plus an optional tennis ball or racquetball is almost as good as a commercial watch case opener! I couldn't quite believe it myself until the first time I tried it.)

Your friend's watch certainly looks repairable, and with the information in this thread he SHOULD be able to find someone who knows what they're doing. Unfortunately, just like there are many levels of garages and mechanics and "we're too busy to work on that today," it sounds like the first place he sent his watch to didn't feel like doing the research. Instead of "oh, it's an old watch" they should have realized "it's an older version of a watch they're still making" and "we may have to spend two whole minutes looking up the new part number." While the local Rolex and Patek Phillppe authorized dealer probably won't want to work on a Casio, there should be plenty of smaller shops that will, and are even capable of replacing the crystal if necessary. :) (Again, though, if the crystal is shot, the total repair cost for a crystal, installation, new strap and battery might be more than the $60 for a new one. :-( )
 
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