[bobbee]

"Caveat Emptor" never before has been so apt.
Sorry for your trials and tribulations, and this is only one case we know of.
Does anyone have any experience of this "company" and their so-called restorations? It would be good to get more input about them, as this horror story seems to show an extremely bad side to Tag Heuer.
Bob.

 

[bobbee]

I think Polonus has a very valid complaint. Not only have the intermediaries badly let him down, Tag have done shoddy workmanship, kept him in the dark, made false promises and taken far longer to return than he was promised.
He has been let down at every turn by all parties involved, and if it was my watch and hard-earned money, I would be looking for a full refund.
Deplorable and inexcusable. And shocking. Vein in temple throbbing, eyelid twitching!
Bob.

 

[bobbee]

COA, replacing chrono hand. OP asked for all new or refurbished hands, got just the one.
Totally outrageous prices, makes me feel sick to think what these "repair & maintenance" men have done to the insides of this watch, after seeing the disgusting job of the outside. No wonder the "case refurbishment" was relatively low priced, they must have an Orang-Utan with a selection of hammers doing the case work.

 

[bobbee]

The case was probably tossed to an apprentice.

Said red-furred apprentice failed to catch it before it fell into the OUT tray, I think.

 

[bobbee]

What the-!
Surely you aren't leaving it at that? They need to live up to their promises, and regardless of how well the motor runs, this so-called "restoration work" simply is not good enough, and you need to keep onto them. Either ask for a full refund, or get them to complete the work in a proper manner. Do Not Touch The Watch Yourself!!! This will invalidate any work done already by them, and you will regret that.
Complain, complain, complain. Send photos via email to the head office, complain on their website (if possible), and keep after them.
Shocking, just shocking.
Good luck,
Bob.

 

[bobbee]

If you did not get a warranty card, that must be because they know the work is sub-standard. Get in touch with all parties involved, ask why you did not receive your warranty card, and keep up the pressure. ASK for a full refund, as the work is not as promised.
They have to keep their word regarding the work, remember that.

 

[bobbee]

"Take care not to piss off the only people who may have parts".
So the customer care so far has not been less than exemplary? He's got to be nice to someone who has made a mess of his watch AND treated him with less than the deference a customer deserves?
You can't defend such bad business attitude and non-existent dialogue, Eeeb. Just how many times do you have to send your watch before you get what is promised, we aren't talking about some nondescript *bay seller's poor returns record here, but one of the top Swiss watch manufacturers.
Don't drop your pants and bend over, polonus, get some restitution, you have got a case.
There are not two sides to this coin, the customer is always right.
Bob.

 

[bobbee]

It sounds like you have done everything right so far, and they have done everything wrong.
There is no defence for such slow, lacksadaisical attitudes in any business on this planet.
Is this whole arm of the company run by "Stoners"?
Get your money (if you can) and your watch back and send it to a real watch repairman.

 

[bobbee]

Post a link to this thread on the Tag Heuer forum, if you have not already done so.
Explain your predicament and see what they have to say that may help you.
Also send a link to this thread to your Tag Heuer contact, see what their reply is.
Explain also what has gone on before.
Then try legal recourse if you are still unhappy.
Good luck,
Bob.

 

[bobbee]

The Tag Heuer forum is on WUS in Watch Brands forums. Here is a link to it.

TAG Heuer

 

[bobbee]

polonus, read this thread on Tag Heuer forum and see the horror stories.
Then post your link to this thread, with a short explanation of your troubles.

https://www.watchuseek.com/f25/lvmh-tag-heuer-customer-service-repair-experiences-603160.html

 

[bobbee]

Hi glad you are happy(ish) with the results.
The watch looks almost new, which is what you probably could have bought for the money spent! ;-)

 

[bobbee]

This watch has great sentimental value for me. It was the first nice and (for me) expensive watch my wife bought me after we left communist Poland. It cost 200 dollars then (in 1981), which was the eqivalent of my 6 months salary in Poland. And today those watches cost around 4000 dollars. ( Heuer Carrera 1553 Cal. 15 art. Th66 for $Â.4,108 for sale from a Trusted Seller on Chrono24 ) so spending about 1K for servicing/overhauling it is not bad at all.

Like I said buddy, glad you are happy after all the grief and almost exactly one whole year.

B.