UPDATE!...Question about resetting hour counter on Rainbow Flyback.
Hello,
After consulting with a few others who have had similar concerns regarding the hour register not resetting properly, I decided to send my Zenith Rainbow Flyback back to Zenith just to have them check it out--it was and is still under warranty, so, what did I have to lose? After being gone for only about 4 weeks, I received my Flyback shipped backe to me via FedEx Overnight. I ran the chronograph for about 2 hours, stopped it with the start/stop pusher at 2:00, then lightly pressed the reset pusher at 4:00 and viola--back to zero it went, almost effortlessly. Although it may be true, that a very firm, continuous push may be required to fully reset the hour register back to zero and that this is a normal characteristic of the Flyback movements as Dan and others had indicated previously, I think, somehow, the Zenith technicians can adjust or "loosen" the reset function so that it returns to zero just like the seconds and minutes registers do.
I also feel compelled to express my extreme satisfaction with Zenith (LVMH USA) and with the LVMH After Sales Service Division. I first went straight to Karen Conrad, Executive Assistant to Paul Ziff, with my concerns and she responded to my email immediately. She "walked me through" the initial returns process personally and continued to monitor the progress until the watch was shipped back to me. She even asked me to let her know when I get it back and if I am satisfied with the service performed on the watch. This is the secretary to the president of Zenith North America people. How many larger watch manufacturers offer that kind of "personal service"!?
I couldn't be happier with Zenith, the company, and my exceptional timepiece, the Rainbow Flyback.
:gold