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Sizzlin' Watches - Experience with Broken Watch

7866 Views 33 Replies 10 Participants Last post by  Auston Horst
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Just want to share that after about 6 months of ownership my Ticino BF-109 chronograph malfunctioned for the first time.

One day earlier in the month while using the chrono, the start button stopped working. The watch continued to run but the chrono functions no longer worked. At first I thought I was screwed as I presumed that a little micro mushroom like Ticino would have non-existent after-sale support.

As a shot in the dark, I took a closer inspection of the watch's ad post here on WUS where it says, "comes with box, tag and warranty card". https://www.watchuseek.com/f29/fs-ticino-44mm-vintage-hand-wind-pilot-chronograph-677955.html I quickly dug up the watch box, thank god I saved it, where I found the promising one year warranty. Still not out of the woods yet and ever the skeptic, I emailed Sizzlin and Rob instructed me to ship it back for an exchange.

Less than two weeks later I have, in my hands, a replacement watch. Great customer service and super-fast turn-around time. Would not hesitate to buy again from Sizzlin'. Pictures for your enjoyment:







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For reference, here's the original watch. Love that Seagull movement. Fingers crossed this one doesn't crap out.







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Nice story. I, too, bought a watch from Rob/Sizzlin'; a 44mm Ticino Fleiger Type B. I could not be happier with it.
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Yes Rob's a good guy to work with. Have bought three from him that I love, unfortunately my only problems have been with that BF-109, went through three of them before giving up, no problem with getting a full refund from Rob at all! Good luck with yours, I really love the look of that watch!
Yes Rob's a good guy to work with. Have bought three from him that I love, unfortunately my only problems have been with that BF-109, went through three of them before giving up, no problem with getting a full refund from Rob at all! Good luck with yours, I really love the look of that watch!
Mind sharing what went wrong with your chrono? Was it the same problem each time? Like the watch but would like to avoid the hassle of another return if possible.
Sure, on the first one the start/stop pusher only worked occasionally, the replacement's chrono worked fine, but the timekeeping would randomly stop for any where from 5minutes to a hour or so. The third one the chrono quit completely after about 4 days.
None of them worked for more than a week, which is a real shame because I really, really liked that watch and movement!

That said, Rob was always very quick and responsive, and the other Ticino's and a custom diver I got from him have been completely flawless.
Sure, on the first one the start/stop pusher only worked occasionally, the replacement's chrono worked fine, but the timekeeping would randomly stop for any where from 5minutes to a hour or so. The third one the chrono quit completely after about 4 days.
None of them worked for more than a week, which is a real shame because I really, really liked that watch and movement!

That said, Rob was always very quick and responsive, and the other Ticino's and a custom diver I got from him have been completely flawless.
Hmmm... I am having similar problems with my Ticino Pilot Chrono from Sizzlin watches. Problem is, I have emailed Sizzlin twice now about repairs and I have gotten no response. Starting to feel pretty unhappy about my Ticino purchase.

bummer, cuz I really like the design.
Good story about a micro's service. Nice to hear a good one after reading another thread with a brand just getting trashed...

Does anyone know the movement used in that model? Just wondering if it's one with a reputation for unreliability.
My Ticino has an Automatic Citizen Miyota caliber 8215 movement (Japan)
View attachment 991030
Good story about a micro's service. Nice to hear a good one after reading another thread with a brand just getting trashed...

Does anyone know the movement used in that model? Just wondering if it's one with a reputation for unreliability.
SeaGull TY2903
That's the one I ordered. Getting nervous. :-s
I had a good experience with Sizzlin watches as well. Really enjoy my dinner plate 47mm Pilot.
I guess I'll weigh back in, I have purchased 4 different models from Rob and the ONLY one with any issues whatsoever has been that BF-109 Handwind chrono. As stated before I went through three different ones, none worked for more than a week. My experience with Sizzlin Watches CS has been flawless, Rob replaced the watch right away each time and then immediately refunded my money when I finally gave up.

Doc, in response to your question, my personal opinion is that the Movement(Seagull TY-2903) used in the BF-109 is faulty. All other Ticino's I've had worked and still run flawlessly.
SeaGull TY2903
Also known as the ST-19. It is based on the Venus 175; the Chinese bought the rights to that movement, and the machines to make it in the 1960's. It is the same movement used in Sea-Gull's own chronographs (although they tend to use a higher spec and higher level of QC for their own), and for Alpha's homage chronographs. There is also an automatic variant of it, that I've only seen in Perpetual watches.

Lots of people have reported problems with the ST-19 powered Alphas, but expert opinion points to this mainly being QC problems, rather than fundamental issues with the movement.
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Also known as the ST-19. It is based on the Venus 175; the Chinese bought the rights to that movement, and the machines to make it in the 1960's. It is the same movement used in Sea-Gull's own chronographs (although they tend to use a higher spec and higher level of QC for their own), and for Alpha's homage chronographs. There is also an automatic variant of it, that I've only seen in Perpetual watches.

Lots of people have reported problems with the ST-19 powered Alphas, but expert opinion points to this mainly being QC problems, rather than fundamental issues with the movement.
Yeah, exactly right. The ST19 is a column-wheel movement, evolution of the Venus 175, supposed to be very robust. The 6hr register is usually "slaved" off of the main hour when there's a third sub-dial. I haven't read or heard this anywhere, but I wonder if adding that third register and slaving off the main hour might be part of the problem in both the Alphas and the Ticinos, because otherwise that's a rock-solid movement in the 2-register layout (Perpetual Watches, Precista, Fitzroys, some others).
Yeah, exactly right. The ST19 is a column-wheel movement, evolution of the Venus 175, supposed to be very robust. The 6hr register is usually "slaved" off of the main hour when there's a third sub-dial. I haven't read or heard this anywhere, but I wonder if adding that third register and slaving off the main hour might be part of the problem in both the Alphas and the Ticinos, because otherwise that's a rock-solid movement in the 2-register layout (Perpetual Watches, Precista, Fitzroys, some others).
There's 2 or 3 guys over in f72 having problems with the ST19 in the 1963 replicas too (2 registers).:-( A LOT more people are happy with these things than are not. There would be threads full of crap slinging if that movement was patently defective.
I guess I'll weigh back in, I have purchased 4 different models from Rob and the ONLY one with any issues whatsoever has been that BF-109 Handwind chrono. As stated before I went through three different ones, none worked for more than a week. My experience with Sizzlin Watches CS has been flawless, Rob replaced the watch right away each time and then immediately refunded my money when I finally gave up.

Doc, in response to your question, my personal opinion is that the Movement(Seagull TY-2903) used in the BF-109 is faulty. All other Ticino's I've had worked and still run flawlessly.
Hi Dave,

Just curious, how did you get in touch with Rob at Sizzlin Watches? Do you have an email address you could share?

I have sent four emails through their "contact us" page on their website and have not heard anything. Based on all the positive things I have read about their customer service, I wonder if my emails are getting through.

Cheers
Erik
I used this email:
[email protected]

The 2nd Ticino I recieved didn't reset to zero but randomly between 11:58 and 12:02. Again, within a week after shipping it back, Rob sent me a 3rd replacement that is working fine. Let's hope it stays that way. The ST19 is supposedly a robust movement with some credible heritage behind it... Swiss Venus legacy, Chinese AirForce issue history, column wheel...

Hi Dave,

Just curious, how did you get in touch with Rob at Sizzlin Watches? Do you have an email address you could share?

I have sent four emails through their "contact us" page on their website and have not heard anything. Based on all the positive things I have read about their customer service, I wonder if my emails are getting through.

Cheers
Erik
I guess I'll weigh back in, I have purchased 4 different models from Rob and the ONLY one with any issues whatsoever has been that BF-109 Handwind chrono. As stated before I went through three different ones, none worked for more than a week. My experience with Sizzlin Watches CS has been flawless, Rob replaced the watch right away each time and then immediately refunded my money when I finally gave up.

Doc, in response to your question, my personal opinion is that the Movement(Seagull TY-2903) used in the BF-109 is faulty. All other Ticino's I've had worked and still run flawlessly.
Somehow I missed this direct response, sorry about that, but belated thanks.

Regarding all of this, and responding to the entire thread in general...

Full disclosure, I've been planning to sell a new 2-register automatic chrono I designed using the Seagull ST1940 (TY2940), which is a variant of the ST19. This whole thread made me nervous, so I've been doing some digging.

What I've found so far is pretty much what has already been said, the whole range of ST19's are known for being very robust, reliable, and in many cases very accurate (especially after being regulated). However, there have been a few notable exceptions (more on that in a moment), and there are a number of different possibilities which may explain what's going on here. Without offering any theory about which of these may be correct (if any), here are some possible explanations:

1. Lower grade movements are being sourced by Ticino. Like most movement manufacturers Seagull grades their movements. Seagull's movements fall into one of three categories, but it's a bit unclear how much the quality varies between their top grade and the lowest grade, which should still be fairly reliable. There's also a bit of speculation that movements which "fail" to meet any of the three standards are sold for use in Mushroom brands. I'm not calling Ticino a "Mushroom", and furthermore, I'm skeptical that Seagull would let their defective movements be used at all, since it's not good for their brand reputation, but I obviously can't prove it. This is all speculation.

2. The problem is not that the movement is bad, but that the assembly is bad. I don't know very much about Ticino. As far as I know, they assemble their own watches using components they buy. However, I found some threads from a few years back about automatic chronos Ticino was selling, and it looks like they were basically re-branding watches from the Million Smart catalog. Maybe the assembly on these was outsourced? Maybe Ticino assembled the watches themselves, but made a mistake somewhere in the assembly or design? Most of the other threads I found reporting problems with the ST19 chrono were also stories where the movement was in a watch not assembled by Seagull. Can you guess which one? The Alpha Paul Newman/Panda. Alpha has a reputation for spotty QC, so this lends credence to the idea that the problem is in the assembly, not the movement.

3. Bad batch of movements. This is unlikely to be the cause, but I found a thread that made mention of a bad batch of ST19's in 2009. I'd think all of these would have been discovered by now. However, according to one post the defective movements were only recalled in the Chinese domestic market, not America. It's not inconceivable something similar could have happened again (but it's doubtful).

4. Additional stress on the movement. The ST19 was originally designed as a 2-register chrono. The 1902 and 1903 added a third register at 6 O'clock (12hr register for the 1902, 24hr register for the 1903, but both slaved off the main hour hand, not part of the chrono function). Like I said earlier, I'm a little suspicious that these problems are being reported almost exclusively in the 3 register layout (Alpha and Ticino), and I've been wondering if that 3rd register adds enough stress on the movement to cause problems. The reason I wonder is because this was almost the exact same explanation given about a similar problem with some watches using the Asian 7750. In that case an additional module was used to relocate the sub-dials from 6/9/12 to 3/6/9, and the additional stress on the movement caused havoc. As it happens I also found two separate threads about problems with the Seagull model M199S chrono. Anyone care to take a guess what it looks like?

View attachment 993218

Not just three registers, but also a moon phase dial.

To be fair, I'm not a watchmaker, and there are a lot of people on WUS, both here in f71, and especially over in f72 that know a ton more than I do. It's entirely possible that none of these are viable explanations. All I'm doing here is offering up what I've found here and elsewhere for consideration.

When I look at these as potential explanations, I still find it hard to believe Seagull would allow defective movements to be sold, or that a bad batch slipped through and weren't recalled, and we haven't heard about it. The idea that there may be something going on in assembly, or the idea that the additional stress from driving any more than two sub-dials is causing a problem? These both seem at least plausible.

All that said, there are plenty of people who report their Asian 7750's are very reliable, and that movement has a very spotty reputation. The ST19 on the other hand has a reputation for being rock-solid, so it's also entirely possible these are just a few isolated examples, and if someone got three bad chronos in a row, it's incredibly unfortunate.

FWIW.
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