Sounds like an uninformed customer to me, but then I frequent the boards and am fully aware that gray market means "no manufacturer's warranty" 99% of the time. As you know, the rule is save enough on the purchase to pay for at least one service, and you're good to go.I've just spent all morning e-mailing back-and-forth with a customer who purchased a watch from one of the bigger grey market dealers and I've had to explain that we don't honour the warranty on this watch because it wasn't bought from an Authorised retailer.
That's where the harshness came from. Maybe the OP bought from an upstanding grey dealer.
Surely there must be one out there.
And I do get your frustration having to explain it to uninformed (and probably frustrated) customers. But I've bought many watches from gray market and ADs, both with nary a problem.