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This one needs to go back for an exchange if it's new, warranty work if it's not and lastly, to a watchmaker if it's out of warranty, nonreturnable for some reason or gray market.

It needs a simple fix from a watchmaker. The hand is not aligned properly. The movement, etc. is probably fine.

No worries. It should get sorted out quickly.

Welcome to WUS and please don't shoot the messenger! :)
 
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