Yes, they receive orders but don't process them for weeks after. I ordered one about this time last year. At the same time last year I ordered a Melbourne (from Australia) and had it in my hand 5 days later complete with emails from their customer service people ensuring the watch arrived on time. Steinhart, you get crickets....there were a lot of threads on the Steinhart forum last year with people asking "WTF? Did my order go through?"They continue to receive orders during the said period (you know it's e-commerce, right?). It's just the dispatches that will be delayed until they are back to office
However, despite that, my Steinhart is still my favorite watch. Their watches truly are fantastic.