I am disappointed to report that although the time for repairs seems to have improved, the quality of the repair operation at FG in Texas is not good.
I just today got a SSW watch back that was sent in about a month ago for a movement issue (limited edition COSC movement watch), and upon opening the box I immediately notice that the date disc on the movement they installed is misaligned and not squarely seated in the date window.
At least it is the right color date wheel!
Sorry for the crappy quality photo.
Is this misaligned date disc on the movement something a real watch repair shop could fix? I really don't want to send it back in to FG and roll the dice again. It appears to be working OK. They are such nice looking watches but the Customer Service and repair problems are a real disappointment.