I have a direct opposite story re: FedEx. I normally are right with you with the delivery people, but apparently I learned that FedEx ground/home/and overnight express are all separate lines. I test out various products for a big name store time to time and this time around, was a big ticket item that came in multiple packages. I thought to myself, sure, I'll just go ahead and have the packages directed to my local Walgreens to pick up so that these won't be laying on my front porch. But NOPE, it can't be done, the sender wants a signature or no package delivery. I was supposed to receive it on a Friday and my wife was to be home while I was away on an office retreat 3 somewhat hours away. I get a notice that the packages will not be delivered on a Friday but next business day due. No reason given. I call Fedex, not one FOX given as well./rant on
…and now for more FedEx shenanigans. Was sitting in my living room, main door open, full storm door closed, unbreakable clear glass from top to bottom. I’m sitting about five or six steps from door across living room. Dogs start going nuts barking at door, to the left where I can’t see. I immediately got up (been waiting on Devil Ray all day) and went to door and outside. Driver was already pulling away (probably less than 15 seconds) but when he saw me come out, he stopped and backed up.
Brought my package to me in front yard. I said “You weren’t going to stop?” He says, while looking at ground, ‘I thought I had a misdelivery down the street.” I then shared my episode from last week with him and he says “Was it ground or home?” I said “No, it was 2 day just like this one, but an envelope with a few watch bands in it.“. He just shrugs, says have a good one and walks back to his truck and leaves.
I didn’t check the time when he handed me the package, but sure enough got a delivery message saying signed for by W. William (not me). Then when I clicked on “Obtain proof of delivery”, then the signature required question mark, it read “Adult recipient unavailable (age and required identification vary by country/territory)”. Right after he put the package in my hand.
If adult signature required, how can a driver just sign for it? Doesn’t that completely defeat paying for “adult signature required”?
Tell you what, given a choice I’ll never use FedEx in the future.
At least I got my Devil Ray (though somewhat soured by the delivery experience)...and really only because I was paying attention.
Now why is this the opposite of Lab's? Well, fast forward to Monday. I post a letter on my front door to FedEx to read. So when doing so, my Nest Doorbell will notify me of the person delivering and I can plead my case with them. The plan happened as expected. The delivery person did stop and read it, and while he was doing that, I started talking through my phone to him on the doorbell. I asked if he could sign on my behalf and leave it at the door based on my direction. He had to get clearance, which I totally understood because they could get in trouble if they aren't allowed to do that. He got back to me and said no, that they do need a signature. I was getting super frustrated but not at the guy, but at the situation and said if there was any way I can get these delivered today and I told him that I can actually be home within 15 minutes to sign for it if he could wait. He actually responded, and told me that he can do the rest of his local deliveries in the neighborhood and circle back in 15 minutes to meet me to get the signature. I was estatic!
I then hurried home and while pulling into my driveway, I see the FedEx dude sitting at the back of truck lounging. I felt guilty at first and asked if he was waiting there since I spoke with him. He said no, he finished up his local deliveries and just came back. Also he was ahead of schedule. He also said that based on the package info, if I hadn't signed for it, that these would have gone back to the sender. Then I would have been more than irate. But that didn't happened and offered him water or gaterade or something cold to drink for him being out there. At the time TX weather was in the 100's. We spoke a bit and I thanked him endlessly for doing this. It was a beyond his call of duty IMO. So this is why I am friendly with my local FedEx people.
Actually, the DHL guys are pretty awesome too. Then I would say UPS and lastly USPS.
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