[R.Palace]

Please excuse my ignorance as I may think this has been discussed before but I just got two differing opinions from Tudor ADs concerning their warranty.

A dealer in California (Traditional Jewelers) explained to me that they register the watch only and therefore if the watch is sold to another party, the warranty follows the watch and not the person.

However, a dealer in Georgia (Brown and Co.) conveyed to me that the warranties are not transferable but are retained to the person who purchased the watch.

I am asking you guys, are ADs just doing things their own ways or is someone clearly wrong here. I can always depend on the knowledge here much more so than an AD for this brand apparently.

Thanks in advance,
Ralph

 

[little big feather]

As far as I know the watch is warranted....not the buyer.
Warranty goes with watch, if the paper work goes with the watch.
The watch was registered,with my name...I've bought two Rolex's from AD's.
but I was told the warranty was the watch, I see no reason for Tudor to be different as it's all Rolex.

 

[R.Palace]

As far as I know the watch is warranted....not the buyer.
Warranty goes with watch, if the paper work goes with the watch.
The watch was registered,with my name...I've bought two Rolex's from AD's.
but I was told the warranty was the watch, I see no reason for Tudor to be different as it's all Rolex.

Thanks for the reply LBF, that's what I had figured as well so I'm not sure why I'm getting different info dependant on who the AD is.

 

[TheWalrus]

Is there a warranty contract around here somewhere? I have the paperwork at home, and could check when I get there. That should answer the question.

 

[R.Palace]

Is there a warranty contract around here somewhere? I have the paperwork at home, and could check when I get there. That should answer the question.

That would be much appreciated Mr. Walrus. Thank you, sir.

 

[R.Palace]

Just received this reply from Brown and Co:

"I have contacted our Tudor representative and he has informed me that
warranties are not transferable.

Best,
Robb McElwee
Brown and Company Jewelers"

...wtf

 

[Drop of a Hat]

I don't believe that for a minute.

"He's just a witness"

 

[Bradjhomes]

I'd be very surprised to hear that it's not transferable. Surely it's the watch that is under warranty rather than the owner?

 

[Bradjhomes]

Not always. Depends on the brand and location. Ball Watch USA warranty, for example, follows the owner.

I best not buy a Ball watch on the used market then.

 

[brrrdn]

I'd be very surprised to hear that it's not transferable. Surely it's the watch that is under warranty rather than the owner?

Not always. Depends on the brand and location. Ball Watch USA warranty, for example, follows the owner.

 

[flyingpicasso]

Not always. Depends on the brand and location. Ball Watch USA warranty, for example, follows the owner.

The warranty stays with the owner? So if the owner has problems in the warranty period with his hands, face, or has movement issues Ball will pay to fix him up? Nice!

 

[Docrwm]

Please excuse my ignorance as I may think this has been discussed before but I just got two differing opinions from Tudor ADs concerning their warranty.

A dealer in California (Traditional Jewelers) explained to me that they register the watch only and therefore if the watch is sold to another party, the warranty follows the watch and not the person.

However, a dealer in Georgia (Brown and Co.) conveyed to me that the warranties are not transferable but are retained to the person who purchased the watch.

I am asking you guys, are ADs just doing things their own ways or is someone clearly wrong here. I can always depend on the knowledge here much more so than an AD for this brand apparently.

Thanks in advance,
Ralph

Let me put it this way. I live in Atlanta. If someone from Brown told me it was raining, I'd open the window and stick my arm outside to check.

 

[R.Palace]

Let me put it this way. I live in Atlanta. If someone from Brown told me it was raining, I'd open the window and stick my arm outside to check.

That's all I needed to hear. I figured as much. Thanks for the reply Doc.

 

[Docrwm]

That's all I needed to hear. I figured as much. Thanks for the reply Doc.

You're welcome. Good luck.

 

[ilitig8]

I suggest in any case contact Tudor directly.

 

[Docrwm]

That's all I needed to hear. I figured as much. Thanks for the reply Doc.

Try this thread
https://www.watchuseek.com/f23/rolex-warranties-not-transferable-516117-2.html#post3777002

summary
NYC service center wont honor it if it was sold.
Texas sevice center will honor it.
Typical Rolex IMHO, part of why I no longer own a Rolex product. Good luck.

 

[R.Palace]

Try this thread
https://www.watchuseek.com/f23/rolex-warranties-not-transferable-516117-2.html#post3777002

summary
NYC service center wont honor it if it was sold.
Texas sevice center will honor it.
Typical Rolex IMHO, part of why I no longer own a Rolex product. Good luck.

Gahhh! That thread was such a mind...

 

[Docrwm]

Gahhh! That thread was such a mind...

My Google-Fu is strong ;-)

 

[BrentYYC]

Just received this reply from Brown and Co:

"I have contacted our Tudor representative and he has informed me that
warranties are not transferable.

Best,
Robb McElwee
Brown and Company Jewelers"

...wtf

That's bizarre, and the first time I've ever heard of a company doing this. The warranty should always travel with watch... it doesn't matter who owns it.