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Internet stores that say 'in stock' when it isn't.

I order a watch from nywatches / 4-watches / Top One International. I get a 'sorry, out of stock' email and a refund.

I order the watch from Stonewatches. This looks rock-solid - 'all our watches are in stock and in our warehouse'. I get a 'sorry, out of stock' email and a refund. The refund, interestingly, comes from Superchrono / Future One Trading (should have done a bit more homework there).

Both stores still describe the watch as 'in stock'.

I order the watch from Creation Watches. Let's see what happens this time.

Multiple names for one trader. 'In stock' when it isn't. On each occasion, an offer to buy a different model. Websites still showing 'in stock', even after I suggest they are changed. Time, emails, disappointments.

And another thing - PayPal and my bank can't keep up. I'm getting refunds before the original transaction has cleared. Result - refunds are held by PayPal. As far as money in my pocket is concerned, today I'm down for the cost of three watches. A few more orders like this and I won't be able to draw cash from my bank.

It's not on.
 

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Yeah, how hard would it be to tie the quantity in stock to those ordered and drop the total with each order. When quantity equals zero change the "in stock" to "sold out". What is software for if you cannot get it to do something this simple?
 

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I hear you, tribe. I know you were looking forward to some new purchases. I had a similar bad experience from 4-watches as well.

Simply put: companies that decide to go for e-commerce and doing business on the internet should have the courtesy to check their inventory, and make sure that the one interface they have with their customers (their website) is updated and has accurate information. No ifs, ands, or buts.
 

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That's truly lousy - you'd love to just not order from people like this but then if they are the only ones who (purportedly!) have supply what choice do you have.

I hope you give them a serious flea in their ear - and also that you are successful in securing your chosen watch.
 

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I feel you, tribe. But I think we really can't expect the mom-and-pop type operations to compete with the logistics of the giants like Amazon or Buy.com. Since their sites and their inventory database are not always updated live, I just take whatever they indicate on their sites with a grain of salt. A phone call is usually the safest bet to check on stock, IMO.
 

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Can you not contact trading standards about this? Surely if they advertise something as being in stock when it actually isn't it must be breaking some rules.
 

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I feel you, tribe. But I think we really can't expect the mom-and-pop type operations to compete with the logistics of the giants like Amazon or Buy.com. Since their sites and their inventory database are not always updated live, I just take whatever they indicate on their sites with a grain of salt. A phone call is usually the safest bet to check on stock, IMO.
What s/w doesn't keep track of what they have? I don't run a business online so might be speaking out of turn but any s/w that you run a business on that doesn't ask for in-stock quantity then drop it each time someone orders something isn't worth crap! At the very worst there should be MORE in stock than you list as you haven't update a restocking. How can there be less? Who designs stuff that doesn't ask how much is on hand and reduces that number to not misrepresent to the customer what is available? I am baffled by the fact that this might be occurring. It seems like a baseline activity for online sales software. Are all these places just running their sites manually and updating stock on the site by hand with the built in delay between when they sell something and when they update the site? That seems just as preposterous.
 

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Sorry to hear that tribe :-(. I've heard other people have had the same problem with them, listing as 'In Stock' but actually they don't. I've recommended to people that you may want to contact them by phone or email and confirm whether they actually do have them in stock or not. But you would think they would do a better job of keeping track of these things :rodekaart.
 

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sorry to hear that tribe :-(. I've heard other people have had the same problem with them, listing as 'in stock' but actually they don't. I've recommended to people that you may want to contact them by phone or email and confirm whether they actually do have them in stock or not. But you would think they would do a better job of keeping track of these things :rodekaart.
+1
 

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What s/w doesn't keep track of what they have? I don't run a business online so might be speaking out of turn but any s/w that you run a business on that doesn't ask for in-stock quantity then drop it each time someone orders something isn't worth crap! At the very worst there should be MORE in stock than you list as you haven't update a restocking. How can there be less? Who designs stuff that doesn't ask how much is on hand and reduces that number to not misrepresent to the customer what is available? I am baffled by the fact that this might be occurring. It seems like a baseline activity for online sales software. Are all these places just running their sites manually and updating stock on the site by hand with the built in delay between when they sell something and when they update the site? That seems just as preposterous.
This is actually how 80% of the small businesses are run. Realtime inventory software costs money, and being small, these businesses can't afford to get the really good stuff and they thus resort to updating by hand, or worse. It's just about as simple as this.

In addition, many of these shops are "old school," and as a result are resistant to new technology. They don't have any excuse for it--it's just how things work.

I've done some work with small businesses before, trying to get them to adopt 21st century technology. It's not easy. And once you go behind the scene and get to know these small businesses, you start having sympathy for them.

That said, I absolutely detest those who use this tactic as "bait-and-switch"--a common tactic for online camera shops, particularly--to bring in customers.
 

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+1 - I sympathize too...

Even with mom and pop shops, they should at least have updated their site in a timely manner after having found out that one of their items is out of stock...

What I especially dislike is if these sellers require you to set up an account with them. I mean what if I personally know that this purchase is going to be a one time thing. Add to that, what if they don't take paypal or have googlecheckout available? That's why I have to thank whoever thought up the idea of temporary credit card numbers.
 

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Many sellers do not have their own stock instead they have a deal with another supplier, so once they get a order from a customer, they in turn order it from their supplier. Therefor the in stock quota is unreliable for those kind of sellers, since they do not have the products themselfs.

Bad practice I think!:rodekaart
 

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Many sellers do not have their own stock instead they have a deal with another supplier, so once they get a order from a customer, they in turn order it from their supplier. Therefor the in stock quota is unreliable for those kind of sellers, since they do not have the products themselfs.

Bad practice I think!:rodekaart
Yes. I hate these non-value added middlemen. They do nothing but suck the blood out of commerce.
 

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I feel your pain brother, I am presently waiting on one watch;

That has been paid for,
Shipped,
Returned to the vendor, due to a "Shipping Error',
My order cancelled by the vender, at my request although no such request was ever made,
Assured that I would receive notification by yesterday of the watch being shipped once more, still waiting on that one :-x

This fiasco has been going on since the 25th of last month, and I still have a three weeks wait on shipping and customs minimum, asuming they actually do have one as they are now out of STOCK with no plan to restock :rodekaart o| <| :-x

To be Continued..


Q-6
 

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I feel your pain brother, I am presently waiting on one watch;

That has been paid for,
Shipped,
Returned to the vendor, due to a "Shipping Error',
My order cancelled by the vender, at my request although no such request was ever made,
Assured that I would receive notification by yesterday of the watch being shipped once more, still waiting on that one :-x

This fiasco has been going on since the 25th of last month, and I still have a three weeks wait on shipping and customs minimum, asuming they actually do have one as they are now out of STOCK with no plan to restock :rodekaart o| <| :-x

To be Continued..


Q-6
Which vendor was that with, Q-6?
 

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i (almost) have the same problem with some vintage RC parts.. i see the part i want, email them... and get the same old 'we dont have it in' line...

for god sake update your bloody stock lists o|
 

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