[Roy1988]

Hi Guys,

A few months ago I have seen a photo of the Oris Big Crown Bronze Pointer Date 36mm. I loved the look of the watch so much. I told myself I will get it for my birthday.

So I went to a AD in my country and ordered it on the 5[SUP]th[/SUP] of Jun. After about 3 weeks the AD let me know the watch has arrived. The watch that has arrived was the women's model, not the men's model I ordered. The AD order contained the reference number of the men's model, so I don't know how this mistake happened. but mistakes happen, no big deal.

The difference between the 2 watches, is in the strap (the women's strap tapers much more than the men's strap). So the AD told me they will just order the men's strap, and they will exchange the straps. That was OK with me. After about another 3 weeks the AD calls me and lets me know the strap has arrived. Guess what? Yep, they sent me the women's strap…

The AD promised me he will take care of this, and make sure the 3rd order is right. I just hope it arrives before my birthday…

Now I know for sure that the AD got the order right, because he gave me a copy of the order with the right reference number. So these order mistakes have to do with ORIS or the ORIS Importer in my country.

So I contacted ORIS and let them know about what happened. I asked them to please make things right and get the watch to me by my birthday (after all, I ordered it 2 ½ months before my birthday). They promised to get back to me within 72 hours, but didn't hear back from them.

I'm really frustrated with ORIS after this. I feel they don't deserve my money if they can't even get back to me after all this. It seems like they don't have minimal customer service.

The worst thing is, because I like the look of the watch so much. I will buy it, even though I feel they don't deserve my money. I hope I don't get a bad feeling every time I look at the watch…

Had to get this off my chest. Thanks for reading
Roy

UPDATE
The AD called yesterday, and let me know the watch has arrived (3rd Order). Today I went to the AD, and I was shocked when i saw the watch. The watch had a patina of a few months with black fingerprints on it. ORIS did not send me a new watch. This watch was getting touched and oxidized somewhere in Switzerland. needless to say, I canceled the order and ended up buying a different watch from the AD.

Now, you really have to give it up to ORIS. They have given me a unique experience, i have never experienced in my whole life...

 

[slorollin]

Maybe you should have gone with the stainless.

 

[TechGuyJ]

Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won’t be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it’s not the same experience as owning a mainstream brand like BMW or Audi.

I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it’s a Sellita (not in house!), it’s one of my most accurate pieces at +0.5spd! And happy birthday to you!


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[Roy1988]

Maybe you should have gone with the stainless.

Why is that?

 

[Roy1988]

Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won't be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it's not the same experience as owning a mainstream brand like BMW or Audi.

I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it's a Sellita (not in house!), it's one of my most accurate pieces at +0.5spd! And happy birthday to you!

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It could be the Oris importer made the order mistakes, but Oris hasn't even bothered getting back to me...
I hope i enjoy the watch and get the same accuracy as yours. Thanks for the wishes

 

[TechGuyJ]

What I’m saying is - most manufacturers rely on their distribution channel partners for all customer-facing issues. From sales to support. If you needed to send back a watch for regular service, typically that’s handled through an AD. It’s just kind of how the industry operates. I’ve found far more ADs that aren’t on top of their game (especially in markets that don’t have a lot or any competition for a specific brand), than I have watch makers that are willing to put out a crappy product. Issues do happen, but more often than not, the manufacturer is more than willing to make it right by fixing or replacing that piece entirely, to keep the good image of the brand.

Hope you get it all sorted out so you can enjoy a unique and fantastic watch!


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[Mr.Jones82]

Sounds like your real grievance is with an incompetent AD more than it is with Oris. One of the charms of Oris is that they are one of the few independent watch makers. As such, you have to understand that they won't be as business-like as that bigger brands that are part of a group. I liken it to super car manufacturers like Ferrari and McLaren, you get the best car possible, but it's not the same experience as owning a mainstream brand like BMW or Audi.

I say get it sorted out and then enjoy the watch. My Pro Pilot Date is a beautiful piece and despite the fact that it's a Sellita (not in house!), it's one of my most accurate pieces at +0.5spd! And happy birthday to you!

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Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
Also, they're not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.

 

[gmads]

Just out of curiosity and so we understand completely...when you say you "contacted ORIS", what does that exactly mean? Is that just hitting the 'Contact' tab on their website, or did you have a contact for distributorship in your country?

I see you say they said they'd get back to you in 72 hours but no response. You may have to follow up (squeaky wheel gets the grease) which unfortunately seems to be the norm these days regardless of company/entity you interact with. If this contact was with anyone in Switzerland, I would think you would also be dealing with the Summer slowdown that takes place around now.

 

[TechGuyJ]

Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
Also, they're not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.

He says he received a "copy of the order" for the strap. That could mean a receipt. I do agree that if the correct reference number was on the order, then the screw up is on Oris's side. My comments are mainly to say to the OP - don't throw away a good watch because of a strap mix up. Besides, half the fun of wearing a watch is swapping out straps. And with something like a Barton that has the quick release spring bars, it's so easy to do and you don't have to worry about scratching the case back when you do it. Oris is a great brand, even if customer service isn't top notch in this case. Once the strap thing is all sorted out, it will be a forgotten memory or, at worst, a funny anecdote.

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[Roy1988]

Hmmm, the OP said he saw the invoices, so it sounds like the onus is on Oris.
Also, they're not exactly a mom and pop pumping out watches from their living room. Oris has brick and mortar ADs across the globe and service centers to match, so I think our expectations can be a bit higher and very well should be.

It could be the ORIS importer. but it still says something about ORIS, working with such unprofessional importers... plus they never bothered getting back to me...

 

[Roy1988]

Just out of curiosity and so we understand completely...when you say you "contacted ORIS", what does that exactly mean? Is that just hitting the 'Contact' tab on their website, or did you have a contact for distributorship in your country?

I see you say they said they'd get back to you in 72 hours but no response. You may have to follow up (squeaky wheel gets the grease) which unfortunately seems to be the norm these days regardless of company/entity you interact with. If this contact was with anyone in Switzerland, I would think you would also be dealing with the Summer slowdown that takes place around now.

Yes, I have contacted them twice trough their website. unfortunately there is no way to reach them by phone.

 

[Roy1988]

He says he received a "copy of the order" for the strap. That could mean a receipt. I do agree that if the correct reference number was on the order, then the screw up is on Oris's side. My comments are mainly to say to the OP - don't throw away a good watch because of a strap mix up. Besides, half the fun of wearing a watch is swapping out straps. And with something like a Barton that has the quick release spring bars, it's so easy to do and you don't have to worry about scratching the case back when you do it. Oris is a great brand, even if customer service isn't top notch in this case. Once the strap thing is all sorted out, it will be a forgotten memory or, at worst, a funny anecdote.

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Im sorry that i was not clear enough about the copy of the order. The copy of the order i have received, was of the original order, the reference of the men's watch model ref. 01 754 7749 3167-07 5 17 69GBR. instead ORIS sent the women's model watch (ref. 01 754 7749 3167-07 5 17 66BR) and then the women's model strap. hope they get it right the 3rd time...

 

[Roy1988]

He says he received a "copy of the order" for the strap. That could mean a receipt. I do agree that if the correct reference number was on the order, then the screw up is on Oris's side. My comments are mainly to say to the OP - don't throw away a good watch because of a strap mix up. Besides, half the fun of wearing a watch is swapping out straps. And with something like a Barton that has the quick release spring bars, it's so easy to do and you don't have to worry about scratching the case back when you do it. Oris is a great brand, even if customer service isn't top notch in this case. Once the strap thing is all sorted out, it will be a forgotten memory or, at worst, a funny anecdote.

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The problem with straps for this watch is its lug width of 17mm.. not many straps to choose from. also, the women's strap tapers too much. i believe the strap buckle is between 12-14mm so i wouldn't be able to use it on a normal mens strap. if this wasn't the case i would have just replaced the strap.

 

[TechGuyJ]

Fair enough. I haven’t looked at that model in depth. I tend to stay in the 41-44mm range. And I always try to keep to standard lug widths to make it easy. I have too many straps not to lol


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[sticky]

I have ordered several watches that had to come direct from Oris and not one of them was wrong so I have to wonder if the AD somehow messed up. No matter, the fact that Oris didn’t get back to you is, unfortunately, par for the course with a lot of bigger manufacturers who seem to see customer service as some sort of favour they are doing you rather than part of the smooth sale of their product.

 

[Roy1988]

I have ordered several watch that had to come direct from Oris and not one of them was wrong so I have to wonder if the AD somehow messed up. No matter, the fact that Oris didn't get back to you is, unfortunately, par for the course with a lot of bigger manufacturers who seem to see customer service as some sort of favour they are doing you rather than part of the smooth sale of their product.

Its a bad feeling giving your money to company who doesn't treat you right... if this watch wasn't so beautiful i would have canceled the order long ago. this will probably be my 1st and last Oris. Omega for example got back to me very quick to resolve a issue a had with a new watch.

 

[chrusp]

show us the watch please!!

Wysłane z mojego SM-G975F przy użyciu Tapatalka

 

[Roy1988]

show us the watch please!!

Wysłane z mojego SM-G975F przy użyciu Tapatalka

If Oris ever get the order right, i will upload a real pic of the watch

 

[sticky]

Its a bad feeling giving your money to company who doesn't treat you right... if this watch wasn't so beautiful i would have canceled the order long ago. this will probably be my 1st and last Oris. Omega for example got back to me very quick to resolve a issue a had with a new watch.

A lot of it is down to personal experience. I wouldn't give Omega the time of day because of the way they treated me in the past. I've heard people praise Oris for their superb CS and I've also heard them called some very rude names because of the way they ignored people.

 

[TechGuyJ]

A lot of it is down to personal experience. I wouldn't give Omega the time of day because of the way they treated me in the past. I've heard people praise Oris for their superb CS and I've also heard them called some very rude names because of the way they ignored people.

That's very true. I've had such a better experience with Omega vs Rolex. Rolex salespeople have been rude and impatient. Not to mention no one has any friggin inventory. Omega has been nothing but polite and professional, even when I didn't buy anything or just got something small (strap or when I ordered my extract). I won't wear a Rolex for many reasons, but this is definitely part of it.

I've had such a great experience with Oris as well so far (new owner), I can definitely see buying more.

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