Having been trained by Omega, being certified by them, and having access to all the policies and procedures, I can safely say I'm fully aware of what Omega's policies are.In the spirit of respectful dialog, I disagree with your hands example .... Omega's policy (I know this as fact) is they always change the hands. Not only do they change them, but the Omega returns them (as well as other parts that were replaced)
Let me state for the record that I'm not giving the highest praises to Omega service as they are lacking in certain areas. Perhaps there are some service centers that are better than others. I live in LA and have a tight "customer relationship" with one of the local Omega boutique's here. I have had 8 restorations (i'm not exaggerating) performed by Omega through this store. They send everything to New Jersey for the work. Not once have I had an issue. On one occasion, I did have an issue when an item was sent to Dallas but it was quickly rectified. I think it's critical that the communication is very clear between the store and they service center.... and by clear I mean VERBAL, not written.
Yes. Went to my local AD and it was sent away to Omega. I am really pleased with it as I wanted it restored to near new. I didn't realise it had 2 coloured golds.Wow, thanks for sharing. looks like a brand new watch. This was done by Omega?
That’s a really beautiful piece.Sorry, I forgot all about this. The watch is back and looks (I presume) like the day it was purchased. The movement was basically rebuilt, about two dozen parts were replaced. Here are a couple photos, service took about 9 months door to door.