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Discussion Starter #1
Hey everyone:

I recently received a Visconti ballpoint pen as a gift and within a week I’ve had an issue ... I dropped the pen from table height (~3ft) while working at a coffee shop and the magnet on the top of the pen (image below) popped off and seems to have disappeared completely (it’s just gone).

Any advice as to how to get this replaced (warranty? It’s a brand new pen and I don’t think a small drop should pop off the magnet) (or replacement?)

Thanks in advance.




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Premium Member
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Discussion Starter #2
UPDATE:

I emailed Visconti directly ([email protected]) yesterday, around the same time I posted this thread, and I woke up early this morning to a response from two employees asking for a delivery address assuring me that a replacement “coin” would be on the way in the mail today.

Impeccable customer service! The pen writes beautifully and the stellar service is just the icing on the cake!


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