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Discussion Starter · #1 · (Edited)
I managed to find and win a G-2000 on ebay. I thought the sellers feedback would leave me safe.

Boy, I was wrong :oops:.

The watch arrived with the screwback barely on (not even finger tight). The springbars are bent so severely, that the band could come off with no warning. Since the back was basically off, I had it checked out, and one of the spring-tabs that contacts the caseback (for either the alarm, or sounds, etc) is bent nearly 90 degrees. Also, the module sits so low in the watch that the date is partially obscured.

So, I sent an email 2 days ago about the problems, and asked for a resolution (I was going to let the seller come up with something). After no response for 2 days, I sent an email asking for a refund plus an extra $2.50 to return the watch (this is the shipping fee charged to me). I also said if I received no response, I would file a claim with paypal. Actually, here's what I sent: " Hello,

The watch arrived today. I must say it didn't meet my
expectations of "excellent condition". It was quite dirty, the springbars
that hold the straps on are bent quite badly, and the screw-down caseback
wasn't tightened down at all (it could be removed with just fingers). I
took it to a jeweler, and they opened it up, and one of the metal
springtabs inside the watch is all twisted. They also noticed that the
module sits quite lower than it should in the watch, partially obscuring
the date (in timekeeping mode). I wanted to contact you to see how to
resolve this.

Sincerely
"

I followed this up with the following email: "Hello,

I tried to contact you 2 days ago about my sincere dissatisfaction with the description of a watch I won from you. I thought that since we both have perfect or near perfect feedback, and you have nearly 1000 feedback, this would be easy to deal with. Since I asked in my message "how to resolve this", and got no response, I'd like to ask you for a refund plus return shipping to you of the item (total of $42), as I feel the description was completely inaccurate. Please see below for a copy of the message I sent you thru ebay. If I do not hear a response from you within 24 hours, I will be forced to take this issue up with Paypal by filing a 'dispute'. If you do accept the refund, I will send the item back once you issue the refund thru paypal. I will also leave positive feedback for you stating "Good seller, excellent customer service".

Please let me know your thoughts as soon as possible
."

So, amazingly I get an email saying: "All the things you find wrong with this watch are what most expect from a used watch. I said it was in "excellent condition" NOT, "like new condition". What you are describing are cosmetics NOT anything functional. I too, wish you did not have the watch. I wish you had let a lower bidder have the watch. Unfortunately, that is something I have no control over. Yet, something you have absolute control over. Now you come to me trying to make me alone responsible for this transaction"

My final response directly to the seller: "Wrong. An "excellent condition" watch does not have bent parts, and arrive in partially assembled condition. I guess I will let paypal decide".

So, I filed a claim with paypal (all over a $40 watch ?!?! o|).

What do you all think? :-s:-s

I will post with pictures later, as I'm about to go out and do some errands.
 

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Sad to hear bout that.... Hope your Sumo will lighten your day.
 

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Gawk!!! What an A-Hole, misleading description and rude to boot. Sorry to hear that Topher and I know that you are great buyer from experience so I know that you aren't to blame. I hope it gets resolved soon.

I will put a G-Hex on that seller :-|

Keep us updated. :-!
 

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Is he not giving you a refund? His listing states "3-day" return policy. I recently had a similiar situation where an item didn't meet my expectations and I returned it. I think the seller you're dealing with would've been more receptive if you simply stated: "It's not what I (wanted/expected), I'd like a refund"
Either way you were mis-lead and the response from the seller was lame and unreasonable.o|
BIG <|<|
 

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that's a shame - you might want to consider using a separate account for buying used items. so you can leave negatives w/out fear of retaliation.

if you left him a negative. it would likely prompt him to offer a refund in exchange for mutually retracting feedback.

using a high feedback account for buying is usually a bad idea. i think he knows you don't want to swap negs - and is using that as leverage.
 

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Topher, I was watching this auction when it happened. I remember seeing you as the winning bidder and of course hoped it would be a great purchase for you. If I remember right, the photos in the description sure didn't point out any of these flaws you've described. What a bummer. And what a jerk for responding the way he did. Hope it works out in the end.
 

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Discussion Starter · #8 ·
Thanks for the replies guys. I'm glad I'm crazy in what I was thinking.

@edwin: Yep, the Sumo does make me feel better. Actually my whole collection is quite pleasing :).

@ Mansrow (and others that want to see the ad) Here's the ad: http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&rd=1&item=180214078319&ssPageName=STRK:MEWN:IT&ih=008

@ GB2G: Thanks friend! I'm glad you know what kind of buyer I am :-!.

I have not left him negative feedback yet. I have a lot of feedback, but he's got nearly 10x as much as me, and it's 99.6 positive.

I didn't see his return policy, but rereading the ad says the 3 days is on new items, and used items are final, but I don't think that lets him post what appears to be a misleading ad (even if misleading unintentionally).
 

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Discussion Starter · #9 ·
Wow, here's his latest response: "Trust me on this, Pay pal ultimately will not have the final say. If anything, it will only be apparent they do. You think your the only one who has tried this extortion crap on me? I should have trusted my since of smell when I first met you. You wanted preferential treatment when you came begging me to alter my shipping policy to accommodate the likes of yourself because you wanted me to ship it that very day. I should have known giving you anything means giving you everything.

That smell I was referring to was the smell of baby powder. All children have that smell. Whaaaa , whaaaa, "I want this", whaaa, whaa, "I want that" . "I want it now" whaaa, "I want it my way or I'll scream" whaaaaaaa

I don't have to be responsible, it's someone else's job to be responsible. I am just a child" Whaaaaa, whaaaaaaa.

While your at it, have Paypal send me a bill for the entertainment you've provided. Lol!
"

Wierd thing is, I think he has me confused with someone else. I don't remember asking him to "alter his shipping policy".
 

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Sorry to hear about that :-(. I had a similar thing happen with a 6600. Was described as used but in great condition. When it arrived the battery was dead and it looked like it had been buried in mud and then shipped :-|. I contacted the seller and he was cool enough to refund my money back but it sounds like your guy is being quite the bonehead. I hope it gets resolved in your favor.
 

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Wow, here's his latest response: "Trust me on this, Pay pal ultimately will not have the final say. If anything, it will only be apparent they do. You think your the only one who has tried this extortion crap on me? I should have trusted my since of smell when I first met you. You wanted preferential treatment when you came begging me to alter my shipping policy to accommodate the likes of yourself because you wanted me to ship it that very day. I should have known giving you anything means giving you everything.

That smell I was referring to was the smell of baby powder. All children have that smell. Whaaaa , whaaaa, "I want this", whaaa, whaa, "I want that" . "I want it now" whaaa, "I want it my way or I'll scream" whaaaaaaa

I don't have to be responsible, it's someone else's job to be responsible. I am just a child" Whaaaaa, whaaaaaaa.

While your at it, have Paypal send me a bill for the entertainment you've provided. Lol!"

Wierd thing is, I think he has me confused with someone else. I don't remember asking him to "alter his shipping policy".
WOW!! Every once in a while you end up taking a bite from a poop sandwich o|o| when dealing with people like this. It's really a shame.
 

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I didn't see his return policy, but rereading the ad says the 3 days is on new items, and used items are final, but I don't think that lets him post what appears to be a misleading ad (even if misleading unintentionally).
Ah, I just saw that...

Seller gets extra <|<|<|<| for that.

Sorry you have to deal with a 5150 ebayer...
 

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This guy seems to have specialised in buying up so called lots with watches and also he probably frequent flea markets to aquire things to sell. Most of his items are second to third grade used items and spare parts for watches. Most of the items sell for cheap prices as expected, here is his feedback: http://feedback.ebay.com/ws/eBayISA...FeedbackAsSeller&sspagename=VIP:feedback:3:us.

I think you payed to much for a used G-2000.Even in god condtion it aint worth more then $30.

He seems to be a good specialised flea market seller. Watch makers probably finds his auctions good.

But I think that he was misleading in this auction and his answer to you was rude and not very professional. Hope you get your refund!|>
 

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Discussion Starter · #14 ·
Yeah...'bite from a poop sandwich' pretty much describes this.

I did figure out what he meant by "alter his shipping policy". I paid him on Thursday or early Friday morning, and simply asked him if he could ship it Friday. That's it, and I DID NOT beg.

Here's what will be my final response directly too him (I copied it to the paypal dispute):
"You said your shipping policy is you ship Mon/Wed/Fri. I paid you in time for you to ship on Fri, and I simply asked if you can do this. I didn't demand any special treatment, and I surely didn't beg.

I'm not 'extorting' you. I asked you for a resoultion to this more than 2 days ago.

You are being entirely rude about all this. I'm sorry to have ever had contact with you.

Your message has been recorded, and I assure you behaving this way does not make you look mature, nor do I think it will make others look on you favorably."
 

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Discussion Starter · #15 ·
This guy seems to have specialised in buying up so called lots with watches and also he probably frequent flea markets to aquire things to sell. Most of his items are second to third grade used items and spare parts for watches. Most of the items sell for cheap prices as expected, here is his feedback: http://feedback.ebay.com/ws/eBayISA...FeedbackAsSeller&sspagename=VIP:feedback:3:us.

I think you payed to much for a used G-2000.Even in god condtion it aint worth more then $30.

He seems to be a good specialised flea market seller. Watch makers probably finds his auctions good.

But I think that he was misleading in this auction and his answer to you was rude and not very professional. Hope you get your refund!|>
I did not look that much into his feedback (lesson learned). Thanks for the input.

I have searched for a G-2000 for a little while, and the best source was from Japan. But after comissinons, shipping, and bank fees I was looking at somewhere around $60-80 to get one, so I took a chance.
 

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Sorry to hear you have to go through this it really blows, based on the description he gave of the watch and the actual condition of the watch you should be getting your refund soon enough from paypal. So far I have never lost a fight on ebay when I was right and the other guy was wrong. Good Luck :-!
 

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i'm looking thru his old feedbacks. obviously he isn't playing w/ a full deck.

http://toolhaus.org/cgi-bin/negs?User=jimbo6wolf&Dirn=Left+by&ref=home

i like the one in june07 where he bought a rolex for 99cents then complained it's junk. LOL

notice the one in may07 from user dhs711. looks like simmilar situtaion. he sold broken watch, accused buyer of extorion. then paypal sided with the buyer, so he left buyer a very nasty negative. this lines up with the threat he sent you:

"Trust me on this, Pay pal ultimately will not have the final say"

unfortunatley, it looks like you're going to have to decide if you would rather have a refund or a negative.
 

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Topher1556 is a real class act.

He is the one that I traded my Mudman too.

He sent plenty of pictures and was very upfront with the condition of the watch.

Overall I was very satisfied with the outcome of the trade.

I went through a similar ordeal with something I bought on ebay. I was willing to take the feedback to prove that I was right.

I too looked at the listing and from what you describe, I can't picture that watch being the one that the seller sold you.
 

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Send Ebay a copy of his "baby powder" message.

That's no way to treat a customer.

There's an Ebay policy:

eBay expects sellers to deliver a consistently high level of buyer satisfaction.
When a seller lists an item and a buyer purchases it, the seller and buyer have entered into a contract that both members are expected to honor. For sellers, this contract includes both formal requirements, as well as informal, common-sense obligations to provide good service to their buyers.

Sellers who do not fulfill these requirements and obligations are not honoring their contract and create a bad buyer experience. Sellers who generate excessive bad buyer experiences relative to their selling volume are at risk of violating the seller non-performance policy.

Violations of this policy by a seller may result in a range of actions, including:

  • Listing cancellation
  • Forfeit of eBay fees on cancelled listings
  • Selling fee schedule adjustments
  • Requirements regarding payment options and potential holds on payments made through PayPal
  • Limits on account privileges
  • Loss of PowerSeller status
  • Decreased visibility in search results
  • Account suspension
  • Referral to law enforcement
 
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