It’s such a shame. They make some great looking watches and seem determined to commit suicide through terrible QC and rudeness to customers. I had seriously considered buying from them before reading about them in the forum but will not do so now. Whether the watches are well designed or not, I wouldn’t want to support a company that don’t appreciate and take care of their customers.

 

It's such a shame. They make some great looking watches and seem determined to commit suicide through terrible QC and rudeness to customers. I had seriously considered buying from them before reading about them in the forum but will not do so now. Whether the watches are well designed or not, I wouldn't want to support a company that don't appreciate and take care of their customers.

It is a French company, after all

 

Not taking sides here but they do have that exception clearly stated on their website. How does that make them a "bad company"?

Empathy is not a given. Could they have done you a favor and authorized a return? Perhaps. But they are not obligated?

 

This is pure BS (referring to their terms and conditions here)! "unique numbers engraving" does certainly not count as "customisation" on the customer's part, pure and simple. Most higher end watches have some type of "serial number"... yes some are "limited editions" with the serial number counting from 1 to XYZ, others have a different type of numbering making each piece "unique". It doesn't change a thing in the grand scheme of things that this is not a customisation.

This counts as customsiation:

I wanted the gold NB logo on the dial
I wanted the "Ennebi" logo at 9
I wanted the "fondale" logo at 3
I wanted that type of lume pip on the bezel
I wanted the engraved bezel (yes, as far I know this is the only 47mm Fondale with an engraved bezel like this other than a PVD 44mm that's also mine)

I didn't however choose the serial number on it nor do I care for it.

 

I get that and fair enough if I had waited until I received the watch then asked for a refund I would understand. My point is I requested to cancel before they shipped , 3 weeks before their own website said they would be shipping as well . They clearly shipped the watch early so they could refuse to accept a return for refund , then were down right rude when I contacted them .

 

I have not had a lot of experience with Yema but when I ordered the Superman bronze they have kept me really well informed. And when a problem happened with the watch after I received it, they were very very helpful. Even replaced the entire watch case for me despite the only issue being on the bronze bezel.

Again, not taking sides here. Hope everything works out for you.

 

That's an unfortunate situation to be in, and as mui.richard stated, they could've been more empathetic of your problem but their policy is pretty clear. I'm not a "yema-sympathizer", but I'm not sure they wronged you in as much as they didn't go out of their way to help you.

That said, there's enough interest and positive feedback towards the Superman 63 that you should be able to resell it immediately without a hit. Between the WUS Classifieds and r/Watchexchange, I think you'll be able to move this watch quite quickly, so don't be disheartened!

 

Their attitude of we've got your money so f**k off was what has annoyed me most , not even willing to discuss anything , just this is our policy tough . Even when i asked why the watch had been shipped so early , she just said we don't refund .

 

I returned a watch to them in April. They say they never got it. I am put a superman and 800 dollars.

 

I returned a watch to them in April. They say they never got it. I am put a superman and 800 dollars.

[emoji107] that's terrible...

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Conversely, my Helson stopped working and they sent me a return Fedex label the same day for repair/replacement. Helson has to be one of the best CS watch companies I have ever dealt with.


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Exactly , the serial number you get is random anyway , so what is the difference to returning a non limited watch ? Other than obviously it says in their terms and conditions you can’t return a limited watch .

 

Exactly , the serial number you get is random anyway , so what is the difference to returning a non limited watch ? Other than obviously it says in their terms and conditions you can't return a limited watch .

The limited edition serial is not random.

Look, I do feel sorry you think they haven't been treating you right and they should have been more empathetic. I get it. But like someone already mentioned perhaps you should simply put it on sale here for what you paid and get your money back that way.

 

In the EU when you order something (so not when you buy it in a retail store physically), you have the right to return it within 14 days without specifying any reason for the return. Exempt from this are orders that are specifically customized to your specification, which the seller cannot be expected to sell to somebody else (example see above: I customised several aspects of the watch to how I wanted it). The serial number is not a "customisation" in that sense that it's customised specifically for that one customer and that it can't be expected for someone else to buy.

To the OP: ask them to provide you with that passage in the law where it states that a serial number is a form of customisation.

 

If that's the case I do stand corrected.

 

It still doesn't matter... those numbers go from 1 to 1948. They would produce these 1948 watches either way. Doesn't matter if you buy it or somebody else. You might choose (if it's still free) which number you want but that's not a form of customisation. Simple as is.

 

Don’t get me wrong on all this , I have opened the package and the watch is stunning , my problem is with the attitude of the company .
Not asking why I would like to cancel the order for example just simply saying our policy is no refunds , sounds to me like they have had plenty of people return watches as well to have something like that in their terms and conditions , for a run of 1000 watches with a serial number assigned at random to customers , that they should have no problem selling to someone else if one was returned unused .

 

Don't get me wrong on all this , I have opened the package and the watch is stunning , my problem is with the attitude of the company .
Not asking why I would like to cancel the order for example just simply saying our policy is no refunds , sounds to me like they have had plenty of people return watches as well to have something like that in their terms and conditions , for a run of 1000 watches with a serial number assigned at random to customers , that they should have no problem selling to someone else if one was returned unused .

It's a joke anyway... companies like this make these "limited editions" because they don't anticipate selling that much or more anyway and it's a way of marketing and increasing value. But even companies like Doxa, which have a much bigger following, have trouble selling 1000 piece "limited editions" over years. Just an example because I came across it just recently: Ennebi released the 44mm Fondale in 2012 as a 100 piece limited edition. As it stands they still haven't sold all 100 pieces.

 

I like the way Yema watches look, and had planned to purchase one until I started reading all of the horrible reviews on their customer service. I wont purchase one now. Sorry for your issues with them, OP.

 

I too have come close to purchased two different Yema watches. Each time I've done searches on WUS and have come to the conclusion that it's just now worth the risk of receiving a flawed watch knowing the only support is via a "Chat" online,.......To be fair I did inquire about an email and was given "Nicolas" email address.

Yema watches have solid design that is distinctive enough yet still timeless, which is difficult for a watch to achieve in a crowded market.
But:
No dealer network, customer service that's questionable, and too many documented flaws in their products,......There's just too many reasons to not purchase Yema.

 

I'll throw Crepas/t.a.c.t.i.c.o. under this same crap-ass service bus; GREAT looking watches, just don't EVER have a non-generic problem with one, and/or need a vendor-specific part for same - Can YOU say S.O.L.?

 

The policy specifically says "Limited Edition" watches.

Is your watch limited edition? If so, well, the return policy is right there in writing.

 

What is Yema? Never heard of them Are they a start up?

 

^ I was thinking the same thing.

Dino, which watch did you get exactly?

Also, I didn't mean any offense with my previous post. I feel your pain. I don't know if Yema was being shady, or the timing just worked out badly for you but either way I'm always hoping my fellow enthusiasts are happy in this hobby.

 

I find once you order something unless it is faulty it is best not to send it back, especially in this COVID-19 environment as each time an item travels it runs the chance of disappearing. Ironically you received it pretty quickly which is something we all yearn for normally. Just received another watch which took a month to arrive, most of it awaiting a flight at some waypoint.

 

You know what I was thinking the same thing, if OP didn't want to get out of the deal he'd be praising instead of bashing Yema now for a job well done with earlier than promised shipment and that the watch is stunning blah blah blah...

Just saying.

 

Sorry to hear that, I know Yema, I have a Navygraf I am relatively satisfied. This point sounds silly to be honest because the Euro law covers personal engravings, not serial numbers. From my side, I have been happy about the customer´s service and I also wanted to buy a ´63, possibly the one with scales bracelet, but after I have been told I needed to pay the full price to get the watch on November I reconsidered it: for my Doxa Sub300 I paid half deposit and then balance once the watch was ready.

 

Mine came earlier than expected also, albeit the Flygraf.

 

Sorry for the bad experience, but I must say the ´63 is a looker.

 

like I say it's a stunning watch , was just not used to such rude service , with a company going out of their way to annoy you even more when you contact them , rather than trying to find a solution.
Will leave it there anyway , wasted too much time being p1ssed off already ?

 

So they use weasel words if not outright nonsense to deny a reasonable request for a refund?
I have been interested in their bronze model but I am well & truly cured of that now.
A disgrace.

 

it's not a reasonable request when it's the law, the op wanted his rights as a customer to be respected, not a favour,
and it's applicable regardless of what they write on their website.
the weaseling just makes it worse, and weaseling is what it is as, of course, LE Nºs are not customisation,
there were no changes made to the watch as per the client's request.
you're correct, it is a disgrace.

to the op, if you've come to terms with it and, hopefully, managed to find a financial solution to your problem that allows you to keep the watch,
I'd put it all behind me, it's a great model, just enjoy it

 

Yikes! [emoji90]

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Bought a yema superman heritage when first released.. I did a very favorable review... sure they say honeymoon time all is good.. I can honestly say, I would by one second hand for a reduced price but no way new and pay top dollar..


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Never would I buy from Yema again, got the Navygraf with a misaligned bezel, I gave it to my 12 year old son, once you see the misalignment you just can't unsee it, they did offer to replace it but with what? This one's keeping decent time so my son's happy.

What can I say about Yema? Mid-price watches for low end finishing, even a Casio under £100 would have a bezel that aligns properly, lesson learned for me, the French just don't make legendary watches and the crap they do make is overpriced tat with profit being their main aim and not customer satisfaction.

 

...the French just don't make legendary watches and the crap they do make is overpriced tat with profit being their main aim and not customer satisfaction.

Cartier and Breguet immediately come to mind as extremely important brands to the history of watchmaking, that are/were very much French.

 

Yema sucks. I love some of their designs but after a really bad experience with them with regards to both quality and customer service, i will never ever buy another watch from them. Their QC is horrible and they clearly need to figure things out.

 

It really is sad that they've messed up so many times. From the other thread it is clear that some drastic changes need to take place at the Yema HQ to turn things around with regards to QC. From the looks of things, they might have to go out of their way to "earn back people's trust" if they do decide to fix these problems.

I purchased my Yema (Navygraf) pre-owned and it was a wonderful watch. I suppose it is safer that way since you can 'see' exactly what you're getting. But when they get it right (even if it is occasionally), like they did on mine, it is actually an interesting watch to own.