Hi - I thought I'd post this in the interest of others who have a watch with this movement or really any Zodiac watch. I couldn't find any similar threads, but apologies if there have been.
I sent a Zodiac SSW 'Aquamarine Dream' for a repair quote to Fossil Australia. It was just a couple of months out of warranty and had stopped running. I'd already received a watchmaker's quote for $750-900 for a full service and potential parts replacement. I thought the email I received from Fossil was very revealing:
"Your watch style Z09283 is now a discontinued style for which parts are no longer available. Zodiac is a fashion brand of which styles are available whilst stocks last to be succeeded by later assortments. Whilst Zodiac ensures that parts remain available for after service, these too eventually become runout as is the case with your watch style. Whilst we are unable to repair your watch, we are offering you the option to trade in and re-purchase a replacement watch at discount."
Attached to the email was a catalogue of Zodiac watches from which I could choose a watch and apply a 50% discount. In effect, an equivalent type of watch would still set me back about AUD$1,300 with the discount. Aside from the personal aspect of this situation where the watch has died after basically 2 years, I was fairly astonished that the movement is completely obsolete from Fossil's point of view! I wouldn't expect Seiko to repair an NH series movement, just replace it. But the 3-13 was Zodiac's flagship COSC certified 'in-house' movement for a number of years. It doesn't leave me feeling positive about Zodiac and their approach to movement manufacturing and servicing, at least not in Australia.
I sent a Zodiac SSW 'Aquamarine Dream' for a repair quote to Fossil Australia. It was just a couple of months out of warranty and had stopped running. I'd already received a watchmaker's quote for $750-900 for a full service and potential parts replacement. I thought the email I received from Fossil was very revealing:
"Your watch style Z09283 is now a discontinued style for which parts are no longer available. Zodiac is a fashion brand of which styles are available whilst stocks last to be succeeded by later assortments. Whilst Zodiac ensures that parts remain available for after service, these too eventually become runout as is the case with your watch style. Whilst we are unable to repair your watch, we are offering you the option to trade in and re-purchase a replacement watch at discount."
Attached to the email was a catalogue of Zodiac watches from which I could choose a watch and apply a 50% discount. In effect, an equivalent type of watch would still set me back about AUD$1,300 with the discount. Aside from the personal aspect of this situation where the watch has died after basically 2 years, I was fairly astonished that the movement is completely obsolete from Fossil's point of view! I wouldn't expect Seiko to repair an NH series movement, just replace it. But the 3-13 was Zodiac's flagship COSC certified 'in-house' movement for a number of years. It doesn't leave me feeling positive about Zodiac and their approach to movement manufacturing and servicing, at least not in Australia.