Had to send my Mk3 C60 in last year for the same issue. Took about 7 weeks, but came back fixed and I received email updates as the watch's status changed ("watch received", "watch evaluated", "watch is now being worked on", "watch has been despatched").

Had a hiccough with the DHL pickup the first try (nearest DHL facility is over an hour away) that prompted a reschedule, but otherwise everything went smoothly.

 

Oy 7 weeks!!! Sheesh.

What did they end up doing/ what was the diagnosed problem?

How old was your MK3? Mine was bought October 2020... super disappointing that there's already a problem.

thanks for the insight, man.

 

Wind slowly, starts to spin, back off and start again.

 

I've heard good things about CW's service, although I have no personal experience.

The only new watch I had to send in for service was a CWC, that is also in the UK. I think the total turnaround was about 8 weeks, and I had to pay shipping to the UK which sucked but whatever.

I recently sent 4 of my Citizens to the service center in Torrance, about 1 hour from my house, and it took about 6 weeks all-in. So...all that is to say 8-10 weeks is likely reasonable.

 

Luckily so far they've paid for all of the things- they sent me a DHL label and scheduled a courier to come. So I'm in good shape there. Just sad to be away from my brand new watch (bought in october) for that amount of time. Oh well.

 

Can’t comment on CW repair work but I had the same issue with my Aquaracer. Apparently it’s cause by a broken reversing wheel and is easily fixed. Also an extremely common problem on the Sellita SW200 movement for whatever reason.

 

Can't comment on CW repair work but I had the same issue with my Aquaracer. Apparently it's cause by a broken reversing wheel and is easily fixed. Also an extremely common problem on the Sellita SW200 movement for whatever reason.

Definitely seems more common with Sellita than ETA. I'm thinking Sellita isn't lubricating these as well as ETA in the factory. ETAs will develop it, but, anecdotally, it seems like they don't develop issues until closer to their 5 year service intervals. Although I had an ETA develop it within the first year of ownership.

It's a weak point in the design. Interestingly, Damasko's in-house 2824 replacement copies much from the 2824, but they completely overhauled the winding design to make it more robust because that's where they saw the most failures.

 

Seven weeks is nothing! I can do seven weeks standing on my head. 😜

I‘ve had a Longines chrono out for service going on five months due to a back ordered part. It’s to the point that I’ve nearly forgotten I own the watch.

 

Seven weeks is nothing! I can do seven weeks standing on my head. ?

I've had a Longines chrono out for service going on five months due to a back ordered part. It's to the point that I've nearly forgotten I own the watch.

That couldn't make me more sad lol. I'm sorry man! Lets see a pic of it?!

 

Had used CW service and they are excellent. It takes a while to get it back specially right now but they do answer your emails in a timely manner. Don’t be disappointed too much, stuff like this happens to the best (more expensive) watches. Just be glad they have a 5 year warranty and their movement can be serviced by any competent watch service center should your warranty run out. In fact, I need to contact them for one of my C60 but I’ll wait since I still have 4 more years on my warranty. That way they might service it and reset the service interval for that watch.

 

My Mk3 Trident was in for service twice last summer for this issue under warranty. All total is was 12-13 weeks probably. 2nd time it was fully fixed and I sold it. I had the same issue with a Sandhurst from them. I was very disappointed and decided to just return it, despite adoring that watch. Hopefully they are turning things like this around quicker these days.

 

Had two watches sent in for repair last year, they had international repairs on hold do to the pandemic, then last late summer or fall put in for the repair request, both watches was picked up, one had to do with the movement, the other the second hand fell off. Yes 5-7 weeks, the second hand repair was returned first. The somewhat nice black plastic watch holder that they came back in was quite nice.

 

Never had to use them but I’ve heard good things.

 

One word : Cluster!


Sent from my iPhone using Tapatalk

 

One word : Cluster!

Sent from my iPhone using Tapatalk

Uh oh. What happened for you?

 

Just posting an update:
DHL picked up the package yesterday with no issues and it was quickly processed through DC and then NY. I believe it is now somewhere flying over the ocean currently... It's got a estimated delivery of May 4th by 9:00am.
I'll send updates as they share them.

 

CW has received the watch (fast shipping!). Now just waiting until they inspect it and can share what is wrong and the timeline.

 

I had exactly the same issue with my C60 vintage, it is a common problem apparently, the gears of the winding mechanism get gummed up they told me.
They replaced the gears on mine, I think it took about 6 weeks from memory.
All perfect when it came back, I have since parted with it though.

 

Just figured I'd wrap this up- Got the watch back within 7 weeks of sending it. Everything seems to be better now and it's fully functional. It had a broken wheel in the winding mechanism.