Nope

 

I’d nicely email CS you’re going back to your CC for return and no response. You can go nuclear and out the issue on instagram or twitter as well.

 

Have you checked your spam folder/filter? In the past when I reached out to their CS, my email for some reason put their responses in the spam folder. I was getting miffed because I thought they were unresponsive only to find they had responded but the response somehow ended up in my spam folder.

 

Thanks. I have and there is nothing from them.

 

Yup, check the spam folder first. I've had them go there in the past. My experience was a little different, however, it was for a collaboration with them, so they were very responsive and helpful. Give them a couple more days but otherwise, I'd just start a chargeback with the credit card company. That should move some needles definitely.

 

Owned numerous CW watches and anytime I have reached out to them, they have responded promptly. No issues.

Hope you get it sorted out to your satisfaction.

Good luck.

 

Owned numerous CW watches and anytime I have reached out to them, they have responded promptly. No issues.

Hope you get it sorted out to your satisfaction.

Good luck.

Spectacular customer service every time with them.

 

What email/number are you using?

 

877 380 2288

 

Yeah, their customer service is pretty awful these days. Didn't used to be like that apparently, but my experience getting a Bel Canto was so bad that despite loving the watch, there's no way I'll purchase anything else from them anytime soon.

 

That's soo disappointing. They used to be known for their customer service. I remember having a minor defect on a strap that came with my C8 power reserve and they immediately shipped me out a new one... one would expect service from a micro, however big they may have gotten now, to be top notch...sigh...

 

This is far from the first time I’ve read something like this about CW. Sad to see their CS go into the s****er.

My next step would be to contact them through one of their social media channels.

 

I have a Bel Canto on order. If it is defective I will be unhappy. Worse if they are unresponsive.

 

Seems they've had some customer service growing pains. I purchased a watch from them back in 2019 and had a great experience. Purchased and returned another in 2022 and while I was eventually able to get it done, it definitely took a lot of back and forth.

 

It hasn't been the same since Christopher Ward (the man) parted ways with Christopher Ward (the company) in 2020.

 

Keep calling and emailing. Keep track of your emails. They will let you return it once they finally get back to you, even if its outside the 60 day as long as you can show you were trying to return it and they were unresponsive.

 

If you’ve been trying for a month I’d definitely involve my cc company. You have to do so in a timely fashion and be able to document each attempt with CW. Good luck.

 

Good advice from Doc. I had car problems and the garage was having to share a service manger with another of their outlets so like a good chap I didn’t press them - fool. I ended up with nothing as they just said that I had left it too long.

 

nope. Always had a wonderful experience with them. Probably the best pro active costumer support service from any watch brands I’ve dealt with.

You’ve tried emailing them (assuming u got the right email), but have u tried making a call?

 

Dude literally says he's called and left several voicemails in the very first post.

 

I've seen messages get successfully forwarded to the company when people have made legitimate complaints on their forum.

 

Well that's a bit worrisome. I was interested in pre-ordering a C1 Moonphase because I read up on their in-house JJ04 and really liked it. Makes me re-think things.

 

Similar to replies above, the CS has suffered 2021+ from what I've read over the years. Best of luck to you, I would be involving my CC personally just to get it done at this point.

 

Hope you get it sorted ASAP.

I’ve had nothing but positive experiences both with returns and repairs (probably not what you want to hear when you are getting nowhere!). I’m currently midway through a bezel fault repair and so far they have been excellent. Hopefully it will stay that way.

 

I have just recently had an excellent experience with Christopher Ward customer service. I have one of their Lympstone models. I simply love it. That said, I did not have the box and instructions for the watch. I emailed the CW customer support email and asked if I could obtain the box. They sent me one free of charge. the entire interaction from request to arrival took less than a week.

I have nothing but good to say about my experience.

I wonder if you have the proper email. This is the one I used:
customerservices@christopherward.co.uk