I would contact them directly and share your concerns and get their return policy in writing via email in a concrete manner.

 

That's a good idea. I've had nothing but great service from LIW directly, but then again, I haven't had a problem to deal with. ALL dealers and manufacturers have problems on occasion. It's how they deal with them that is the difference. I have no reason to suspect LIW is a bad dealer, but I know Amazon takes care of problems very well.

 

I'd always go through Amazon if the seller and price are the same. Returns are processed quickly and customer satisfaction is hard to beat. There's less potential hassle IMO.

 

Would you guys prefer a warranty directly from Squale over a warranty from a dealer? The biggest downside to this, for me, would be having to send the watch all the way to Italy.

 

LIW has a great reputation. I bought my Squale from there. I wouldn't worry about one review, especially if you don't know all the circumstances behind it.

 

Bear in mind, if you buy it through Amazon, you receive a 2 year warranty from Asurion, which seems to be Amazon's standard watch policy, instead of the manufacturer's warranty. I have no idea how that works for LIW, though.

If you buy it directly from Squale, as the Euro exchange is favorable, you should be covered under their warranty. It would be, however, more difficult to get the warranty honored as you'd have to ship it back to Europe at your expense.

You should ask LIW what their warranty is -- whether it's manufacturer or something else. And why their products on Amazon seem to be covered under Amazon's standard watch warranty.

Let us know as I'm sure a lot of folks would be interested and have pondered the same question.

 

Bear in mind, if you buy it through Amazon, you receive a 2 year warranty from Asurion, which seems to be Amazon's standard watch policy, instead of the manufacturer's warranty. I have no idea how that works for LIW, though.

If you buy it directly from Squale, as the Euro exchange is favorable, you should be covered under their warranty. It would be, however, more difficult to get the warranty honored as you'd have to ship it back to Europe at your expense.

You should ask LIW what their warranty is -- whether it's manufacturer or something else. And why their products on Amazon seem to be covered under Amazon's standard watch warranty.

Let us know as I'm sure a lot of folks would be interested and have pondered the same question.

I'm not following. Why would an authorized dealer's warranty be through Amazon's third-party provider? That's for gray market dealers.

 

If the pricing is the same, I'd go with Amazon for the additional protections.

 

It wouldn't bother me in the least buying frim LIW as they have an excellent reputation but I suppose that going via Amazon would give you that extra layer of protection should you need it.

 

i always try to go thru the "big guys" if possible. i once ordered thru amazon and the hamilton got to me with the rotor lose, amazon raised the case the vendor apologized and provided return postage and receipt and within the same week i had gotten a full refund. zero headache.

 

Thanks for your replies. I ended up ordering through Amazon (fulfilled by LIW).

 

That would be my choice. Can't beat Amazon for customer service.

 

I've received my shipping information and I am a bit disappointed.

I upgraded the shipping option to "expedited shipping." Amazon does not give any additional information on what this means other than 2-day shipping. It turns out it was shipped through the USPS. The cost was $30, and the shipping was fulfilled by Long Island Watch.

The disappointment is, if I had ordered the watch directly from Long Island Watch, 2-day USPS shipping would have been $13.20 (according to LIW's site).

Obviously, considering the price of the watch, the $16.80 shipping difference is negligible, but it does seem a bit underhanded to charge over twice as much for the same shipping when going through a different channel. I'm also not excited about using the USPS, which there was no indication of prior to making the purchase.

 

Honestly Sir, I have never ordered from LIW but I would have more than likely done so and utilized the 10% discount coupon. As far as I am aware, the Squale would have shipped FREE (regular shipping) from them as well. The concerns you had whether founded or not could have been allayed by a phone call or email to LIW and expressing your desire to have a good transaction with them and then to be alerted as to their return policy as long as the watch is received and without any alteration to you, you decide against the purchase being able to return the item. ( be aware, many times companies do have stupid "restocking" fees.) Please take this advice as constructive and not an attack on you or your process. I believe you were going for the belt and suspenders approach when all you had to do was grasp your pants up yourself by your own hands...and handle the issue.

 

I bought my orient Ray from LIW. Came with half the bracelet of the wrong kind. Contacted them by email and got a replacement bracelet in the mail within a couple of days, I was very happy with the quick, friendly and personal response.


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Yes, different watches on Amazon have either manufacturer's warranty or the Amazon warranty.

In this case, the 1521 sold by LIW is covered by Amazon so I'm not sure what you're trying to get at.

Warranty: 2-Year Amazon.com Warranty provided by Asurion, instead of the manufacturer.
See also the Q&A on Amazon's website.

FAQ

If a watch comes with an Amazon warranty, does it also come with a manufacturer warranty?
A watch sold with an Amazon warranty typically does not include a manufacturer warranty.

All I was trying to do here was to caution people into investigating exactly which warranty would cover their Amazon purchase of a watch.

 

A watch sold with an Amazon warranty is never going to have a manufacturer's warranty.

 

I purchased a Orient "Planet Orange" a few years ago directly from Long Island Watch , it was delivered promptly BUT dead on arrival , a quick phone call to LIW and a replacement was in my hands within 2 days even BEFORE I sent back the defective piece , the customer service was outstanding with a follow up call to make sure everything was OK .
I for one would opt to go directly to a reputable ,established vendor rather that a 3rd party,as I would rather deal with an owner than a conglomerate , which opens up this question IF a piece is the same price at a vendor as well as Amazon where does Amazon's profit come from ? Discounted from the vendor or nickle and dime the contomer with additional shipping charges as in this instance .... and to answer tho original question ...Direct from LIW any time ..and did so twice after
Neal

 

I can second this. I ordered a watch from them which was sent to the UK. Had a fault and requested a replacement which was sent before they had even received the faulty watch back. LIW is definitely a reputable seller. OP should have gone to them direct; would have gotten a better price and probably faster service as the transaction isn't going through a middle man.

 

Both have worked out well for me.

 

Since this was the most recent LIW thread I could find, I thought I'd add my experience here.

I recently purchased one of their scratch and dent Orient Rays that had, supposedly, been repaired by Orient, was in like new condition, and was now certified by LIW as running "fine." I figured why not if it's working great?

Well, apparently Orient's idea of repairing a watch doesn't include regulating it. That watch was way over a minute fast per day. Was hitting over +80 s/d by the last day I measured it.

So I was pretty pissed since it obviously wasn't serviced properly. Had to wonder if it was even repaired, or whether Orient just looked at, saw that it could tick and sent it out again. Wrote Mark. Explained that I was a bit disgusted that Orient sent the watch out this way and had no confidence in the watch. Said I wanted to do an exchange.

In his reply, I didn't get the "sorry" kind of acknowledgement. Didn't acknowledge that I wanted to exchange it. Instead, he asked me what kind of accuracy I expected and proceeded to tell me that if it had been 30 secs fast, well that would be "pretty close to specification." And if it was only a minute or so, it could be regulated. It was an obvious effort to persuade me to keep the watch. Even though if you'd read my original email, you'd know that was not going to happen. If a product is refurbished and it still doesn't work right, most people don't take another chance on it. Should have been clear that's where I was coming from.

Finally in the conversation, I had to lead the conversation back to the fact that I wanted to exchange it. Now note in their exchange policy where it says, "If the watch is found to be defective, the watch will be either repaired or replaced with the same model and the original band will be put on the replacement watch." I was told I would have to prepay $25, the difference between the refurbished watch and a new one if I wanted to exchange it. And I was surprised because I bought another Orient from him recently. You'd think he'd at least offer some discount, if nothing else, for my time and effort in this. So I told him not interested in the watch, that I consider it adding "insult to injury" that my only exchange option was to have it repaired yet again under that policy.

He ended up saying I could just return the watch, even though it had been worn. I'm sort of meh about LIW after this. The conversation felt a little too much like he was more interested in solving his problem than my problem. If they have a really, really good deal on something I might buy from them. But otherwise, I'd probably choose to pay a bit more and order from another vendor that I like.

 

Since this was the most recent LIW thread I could find, I thought I'd add my experience here.

I recently purchased one of their scratch and dent Orient Rays that had, supposedly, been repaired by Orient, was in like new condition, and was now certified by LIW as running "fine." I figured why not if it's working great?

Well, apparently Orient's idea of repairing a watch doesn't include regulating it. That watch was way over a minute fast per day. Was hitting over +80 s/d by the last day I measured it.

So I was pretty pissed since it obviously wasn't serviced properly. Had to wonder if it was even repaired, or whether Orient just looked at, saw that it could tick and sent it out again. Wrote Mark. Explained that I was a bit disgusted that Orient sent the watch out this way and had no confidence in the watch. Said I wanted to do an exchange.

In his reply, I didn't get the "sorry" kind of acknowledgement. Didn't acknowledge that I wanted to exchange it. Instead, he asked me what kind of accuracy I expected and proceeded to tell me that if it had been 30 secs fast, well that would be "pretty close to specification." And if it was only a minute or so, it could be regulated. It was an obvious effort to persuade me to keep the watch. Even though if you'd read my original email, you'd know that was not going to happen. If a product is refurbished and it still doesn't work right, most people don't take another chance on it. Should have been clear that's where I was coming from.

Finally in the conversation, I had to lead the conversation back to the fact that I wanted to exchange it. Now note in their exchange policy where it says, "If the watch is found to be defective, the watch will be either repaired or replaced with the same model and the original band will be put on the replacement watch." I was told I would have to prepay $25, the difference between the refurbished watch and a new one if I wanted to exchange it. And I was surprised because I bought another Orient from him recently. You'd think he'd at least offer some discount, if nothing else, for my time and effort in this. So I told him not interested in the watch, that I consider it adding "insult to injury" that my only exchange option was to have it repaired yet again under that policy.

He ended up saying I could just return the watch, even though it had been worn. I'm sort of meh about LIW after this. The conversation felt a little too much like he was more interested in solving his problem than my problem. If they have a really, really good deal on something I might buy from them. But otherwise, I'd probably choose to pay a bit more and order from another vendor that I like.

Are you serious? All you needed to do was have the watch regulated and it would have been fine. The fact Mark gave you a refund on something like this is even more of a testament to the good customer service we keep hearing about.

I recently had a Seiko under warranty repaired by LIW and it came back losing 3 seconds per hour. It took all of five minutes to have it regulated for free by a local watch guy.

 

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The level of dislogue has deteriorated, but back on point the level of service offered by LIW has been exemplary IMO. Mark does his best to make right when things go wrong, and the personal touch matters. Expecting perfection in all circumstances is unrealistic. Go ahead and use Amazon if it makes you happy, but as far as watches are concerned I'd prefer to deal directly with an AD like LIW.

 

You may have more protection through Amazon but it's nice to support the sellers here that do have an excellent reputation ..... I would think that you'd have no issues buying directly from them .....

 

If the item is "Fulfilled by Amazon", then it's a no brainer - the return/refund process is truly seamless. I'm returning a watch with a defective strap right now (not from LIW) and without Amazon that would have been a much longer and painful process. But I would typically go for the Amazon route regardless - an incredible level of protection with no real downside, as far as I know.