Hi everyone, I'm from Singapore and recently received a SRPA21k1 as a gift. As a Seiko I immediately noticed the misalignment of the chapter ring. So I brought it to the Thongsia Seiko service center and ask them to fix it. They told me that I will need a new chapter ring and need to wait for 2 - 4 months. So 2 months later the new chapter ring arrived and I brought the watch back for them to change the chapter ring. However the chapter ring was still misaligned and the repairman told me that they allow up a error margin up to 1.5 degrees for the chapter ring. So my last resort is to email Seiko to ask for an answer. And this is the reply I received:
We had forwarded your inquiry to Seiko Japan, they reply as below:
Actually, as the watch is one of the mass produced products, the printing misalignment on the dial and
the misalignment of the dial legs' positions are allowed to some extent; we set the appearance standard.
Meanwhile, we think it is difficult to adjust the misalignment by repair as it is due to a variety factor (e.g. dial print, dial legs).
Therefore, please kindly ask the customer to accept the appearance level by explaining the above and
the fact that you explained to the customer before the replacement that it could not be guaranteed that the appearance
would be improved dramatically as the watch was within standard originally.
We had forwarded your inquiry to Seiko Japan, they reply as below:
Actually, as the watch is one of the mass produced products, the printing misalignment on the dial and
the misalignment of the dial legs' positions are allowed to some extent; we set the appearance standard.
Meanwhile, we think it is difficult to adjust the misalignment by repair as it is due to a variety factor (e.g. dial print, dial legs).
Therefore, please kindly ask the customer to accept the appearance level by explaining the above and
the fact that you explained to the customer before the replacement that it could not be guaranteed that the appearance
would be improved dramatically as the watch was within standard originally.