Oy that is disappointing


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Sorry to hear that. Yeah, I think if any of us was in your position we'd do the same and ask for a replacement/fix free of charge (hopefully possible). People do make mistakes and no one is perfect so I wouldn't just immediately assume all of their watches are suspect, but I do hope you the best with their customer support.

 

Yeah the dust thingy even happens to Rolex.. it can happen. The same goes for the misaligned bezel *cough*Seiko*cough*. But yeah it would drive me crazy too.

 

So update they will refund me for shipping the watch back only for a exchange. Which is fine but I'm over the company and dont want the watch now and just want my full refund plus the shipping cost back to France but they won't do that. I don't think that's crazy to ask but could just be mad at this point...

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I can perfectly understand the joy kill of getting a faulty watch, product, whatever,
but if they're going to do right by you, it's already more than many companies would.
no company is infallible, and a process that quick, offering complete solution, would make me very happy to have chosen them, not the other way around.
give them, and yourself, a chance,
if the one they send you is as it should be, you won't even remember the disappointment in a couple of months

 

Saying this in as polite a way as possible:

I think you've over reacted and are continuing to do so.

As others mentioned most all watches companies from low to high end have QC issues that slip threw. The important thing is how they handle those issues. Yema did nothing "wrong". They have handled this as well or better then most would. I see no reason to be "over" the company.

You said "I've had my eye on yema watches for a while and I think they have a great design and also my family history being French makes it awesome!" If you've liked their "great design" for "a while" why would that change now? They are now backing up their "great design" with great customer service.

If you bought the watch at a sale price then their not wanting you to return for a refund is likely due to their stated return policy: "Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded." So that is likely why they are only offering a replacement.

 

I most definitely am overreacting some just let down once I opened the box I guess. Thanks for the input.

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I reckon you are overreacting indeed. I'd do exactly the same though. You've probably set the bar so high for this watch, you wanted to love it so so much that a tiny, simple detail "ruined" it for you.

Saying that, Yema doesn't charge 200$ for their watches and there are some horror stories on this thread, let alone in the rest of the Internet. I personally wouldn't buy a Yema.

Regards.

 

So quick update back from yema dial looks great fixed that up but... still the alignment of the bezel is off.

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strange part is, to my eye, it's not misaligned, it's the markings themselves that are irregular.
maybe wrong, it's never easy to tell from pics, but..
really sorry to see that, have you contacted them again?

 

I dont see the bezel issue, honestly this wouldn't bother me.

 

I was considering marks 15 and 45 together with those,
do they line up with 3 and 9 if you give tbe bezel one click to the right?
is it 60 or 120 clicks?

 

Its 120 click and the 15 and 45 do not line up with one click to the right.

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so, when one or two of the markings line up, others don't, right?
that's how it looks to me,
not a matter of misalignment which, since you have a bezel lock, could be solved by locking it between clicks,
it's the spacing between the markings that's not well measured.

it's your call as for how much it bothers you,
in my case, since the glass is domed and, by itself, will always give off that impression, I think I could live with it,
but it isn't right, no, and nothing they couldn't easily do better

 

This is yema reply to me:

I showed the photos to the technical department..
Here is the explanation I received:
The bezel alignment will never be 100% correct as the bezel is not symmetrical. You will always have a very minor misalignment on the left or right once it 'clicks' in place. To get a perfect alignment, you will need to place it between the clicks. Then tighten the bezel lock as it stops in the middle.
This is the only solution and no more adjustments can be done on our side as it is constructed this way. The Superman Heritage bezel compared to other watches is actually more precise as it has 120 divisions to the 60 divisions on others. .
Like mentioned last time, we had 0 complaints before on this issue. Most people seem to have and see a good alignment and we've never received a complaint about this before.
But we perfectly understand your point.
This is the best we can achieve at the moment.
Please let us know what you think.
Regards,


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This is yema reply to me:

I showed the photos to the technical department..
Here is the explanation I received:
The bezel alignment will never be 100% correct as the bezel is not symmetrical.

Looks kinda off on their website too, nothing seems to align properly. What a ridiculous design to not have it symmetrical.

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For me once I see something like that all my eyes looks at. Also for that price I'd rather put it to another watch that would make me happier.

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If you look on worn and wound Instagram you can see it also I think.

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I appreciate the honesty in their reply. Sometimes you can’t just make everybody happy. Sometimes a solution just isn’t there and is virtually impossible.

BUT, their reasoning is crap. First, why in hell would a bezel be asymmetrical? Second, they’re acting like they’re the only ones that use a 120 click bezel. They could have at least come up with some “our watches are assembled by hand” line or something.

I see the misalignment. In fact, to me looks like the lume pip is off-center to the right. I’d be done with them.

 

I think they are talking about symmetry relative to the dial. Not exactly the correct wording, I don’t think, but for example if you took a slice from 9:00 to 3:00, split them apart, and compare you’ll see the relationship of the bezel position to the dial is not the same. The bezel appears to be round, but the insert appears to be slightly shifted towards 6:00 when looking at the watch as a whole.

That said, while the alignment at the pip does not bother me, the bezel being shifted down like that would. The bezel lock cannot fix that as it is a function of construction execution.

Unfortunate.

Edit - I see another post above where the bezel appears to actually be shifted up slightly relative to the dial. Pip in photo appears dead on, however.

Looks like they have a minor QC issue with centering the bezel insert.

 

Oh the lume was another thing but I was just going to put up with it and not say anything.

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I have a Yema on the way. The misalignment would not bother me, but the dust would. Fingers crossed....

 

What did you pay?

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While not a 100% straight on shot, you can see that the alignment on mine is good, so they can do it. Maybe you can set the bezel in a good spot and lock it with the bezel/crown lock, hopefully it'll all line up even if not set in a perfect click spot on bezel spring.

 

Same problems with their Navygraf,bezel misaligned. There's a free play of it to the right and it looks....bad. Especially bad for a 750€ watch.

First they said: we see no problem there.

Then I made better photos AND a video...then they were oh yes we see it, send for repairs and pay the shipping.

They took it for repairs,held it for one month and did absolutely nothing.

 

Same problems with their Navygraf,bezel misaligned. There's a free play of it to the right and it looks....bad. Especially bad for a 750€ watch.

First they said: we see no problem there.

Then I made better photos AND a video...then they were oh yes we see it, send for repairs and pay the shipping.

They took it for repairs,held it for one month and did absolutely nothing.

Yeah the pay for shipping back is ridiculous especially since US to France shipping isn't cheap. They said they would refund me but that never happened and after months and months of trying I currently have a $130 credit with yema ...

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Did I mention they delete all the critics on yema owners fb page? Silly company.

Its shocking that they told u that their dials and bezels ain't symetric. I'd go full jihad on internet against them with that screenshots.

Its like buying a car that can't drive straight and company saying: yes our cars can't drive in straingh line...it's a feature not a bug....which we don't advertise before you buy our car lol

 

Wow that is something I haven't heard about that! Censoring what people say about the watches really come on yema...

Yeah them telling me thats all okay and nothing is wrong sealed the deal for me. I don't ever want a yema in the collection

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Fully agree ! What a shame...

 

So I've not been very vocal about it and I hated it as a Frenchy myself. But in years of watch collecting/buying/selling, I've never had a worse experience than with Yema.
I was so excited to own a French watch but i will never ever buy a watch from them ever. If i could get one here in the US and deal with someone else for warranty/ post sale service I might.
I love a lot of their watches and would have by now bought several, posted them all over... free advertising... but instead I find myself despising the brand and when asked having to be honest about their QC and CS.
They have horrible CS, they are dishonest and the QC is not good. So another question... do i reaally want a "in house" mvt from that brand too ? [emoji848]
I had glue on the 7 markers, the hands and markers didn't match... they initially responded then ignored my email and IG messages or live chat. I could tell their read the IMs and chats too. They would then answer again (their MD or whatever fancy title ) and then ignore me again. This all spanned several months and was never made right. They are a joke. I hope Baltic is better because I'm tempted to go that direction instead.

Moreover their bezel lock system is so flimsy and gimmicky, better left to history. I like some of their chronos and other models without that locking system but I don't even want to chance it again. Dealing with their CS and possibly having to ship it back to France is a major turn off.

 

Yours sounds worse than mine do you have any pictures of that? Definitely want to see that!

I agree the crown lock is terrible and should be removed without a doubt. Makes the watch feel even cheaper.

Baltic is on my radar as well they look pretty good from what I've seen!

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I'm getting ready for another onslaught on their customer service after this covid insanity cools down in Europe before I look for local watch repair shop that can solve what they can't...cuz I'm kinda stuck with it. Resale value is literally non existent when they're selling defective watches from the get go.

 

Really sad to hear about all this. I had no idea, was about to pull the trigger on one and now I may have to think harder.

I will say though that resale value doesn't appear to be terrible. I have been looking for a used one and have been surprised thst most are selling for more than new.

 

Just discovered this thread and it makes me very sad because I had, what looks like a rare, good experience with a Yema Navygraf I purchased. I purchased it pre-owned and got an excellent deal and apart from a little bezel play and mediocre lume, the watch was great. I've been considering getting a GMT from them but after reading these stories I'm a bit skeptical.

 

... I had, what looks like a rare, good experience with a Yema Navygraf I purchased.....

Your good experience isn't rare.

 

In fairness I'm very happy with my Navygraf - though when it initially arrived it had a problem in that it wasn't building up a power reserve and would only run for 2 to 3 hours when taken off. Contacted Yema via their online chat - they didn't quibble and asked that I send it back under warranty and they would refund the postage. The watch was returned to me fully repaired, they messaged me to say they had received it and again when they were returning it. It did take ages to get the postage refund and several prompts from me but I did get a response each time (apparently they couldn't get the payment to go through)Then one day the funds appeared in my account unprompted - I'd kinda given up getting it and my last email to them had been to just send me a couple of straps instead. There are no problems with the bezel, markers or lume and I would buy from them again. If they go ahead and produce the Pearl Diver I would be tempted.

Its a shame when people have problems and are left unsatisfied but not sure its solely a Yema 'problem.' Every forum on here has complaints about every company at one time or another (even Rolex!)- try reading the Doxa one!