Hi everyone.
I've run into the exact same problem.
I ordered a watch from First Class Watches in the UK, watch valued at $861 pre-tax, shipped by DHL. I have received a couple of emails from DHL that U.S. Customs requires additional information to release my watch.
Going to the DHL website, they need: Legal name, SSN, address, contact name, type of address (residential), phone, email.
Initially I only submitted the SSN, which was returned by Customs (through DHL) as "voided."
I re-submitted with all of the info above through DHL and received both a phone call and email from DHL that my SSN is voided and Customs requires additional information.
I will note that contacting First Class Watches customer service was NO help. Also, contacting the DHL rep that was cc'd on my email was NO help. I did receive a phone call voicemail from a DHL rep from the LA hub today though, although all it said was that I had to work with Customs....
Doing some Googling I found the two links below. I copied the relevant text. My next step will be to fill out the required 5106 and hope for the best. This is a bit ridiculous and totally unexpected; I've ordered two Chris Wards and at least two watches from Japan, although all were under the $800 threshold.
Certainly somebody else is going to have this issue; I hope this post helps. I'll update if/when this is resolved.
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Newsflash: U.S. Customs ("CBP") Voiding Importer of Record Numbers
"Dear Valued Customer,
Please be advised, that U.S. Customs ("CBP") has begun voiding Importer of Record numbers that they deem to be inactive. CBP considers an Importer of Record number that has not been used in over one year and does not have any pending Customs transactions associated with it to be inactive and thus voided. A system update will occur to void these inactive records. Clients that do not import on a regular basis may be particularly susceptible to having their numbers voided and are advised to review their information.
Instructions for reinstating an importer number can be found below. The process will take a minimum of 5 days to resolve and could impact shipments subject to storage. Please allow at least 5 business days to process an application to reinstate a voided importer record.
How do I reactivate an importer record that has been voided by CBP?
- Email a completed CBP 5106 along with a valid importer record proof and Power-of-Attorney that is no more than one year old (if 5106 is signed by an Attorney-in-Fact) to bondquestions@cbp.dhs.govwith subject line "Void IR#".
- CBP Form 5106 must be signed by an officer of the company or a broker with power-of-attorney (POA).
- Relative to the type of importer record number, the following documents are acceptable proof:
- Social Security Number (SSN)"
https://tcbclearances.com/tcb-custo...s-blog/2019/2/11/what-happened-to-my-importer-number-and-what-can-i-do-about-it
"When an importer's customs broker files a customs entry on behalf of the importer, US Customs uses a unique "importer number" to track that importer's customs transactions. This number is an essential data element, required as part of every customs entry.
US Customs uses three distinct types of numbers as "importer numbers":
- Employer Identification Number (EIN, or IRS number) - as assigned by the US Internal Revenue Service (IRS) to corporations, partnerships, Limited Liability Companies (LLCs), government agencies, sole proprietorships, and assorted other types of entities.
- Social Security Number (SSN) - as assigned by the IRS to individuals. Also used by some individuals operating sole proprietorships, who do not have a separate EIN for their business.
- Customs Assigned Number - as assigned by US Customs to persons or other entities which do not have either an EIN or a SSN. This group typically includes individuals and companies that do not reside in the US, and/or do not have a significant business presence in the US, and thus do not need an EIN or SSN.
So long as any of these types of numbers remain valid, and are used at least once within every 12 months for automated customs transactions (such as customs entry filing), they will normally remain as active importer numbers in US Customs' importer records.
However, those Customs importer records contain a very large number of data files for importer numbers that have accumulated over the years, but are seldom or never used for current transactions. To clean out some of these un-needed electronic records,
Customs has recently increased its efforts to identify and invalidate importer numbers that have not been used for automated customs transactions within the last 12 months. When Customs invalidates such an importer number it normally does not notify either the importer, or the importer's customs broker, of this action.
As a direct result, many infrequent importers - and their customs brokers - have recently been surprised to learn that their importer numbers need to be reactivated, before a current shipment can be cleared through Customs. This becomes especially urgent when a shipment has already arrived at destination, and little or no "free time" remains before storage charges begin.
Normally, the "turn-around time" for Customs to reactivate a voided importer number is at least two business days. The recent Customs emphasis on voiding importer numbers that have not been used during the past 12 months has increased the number of these reactivation requests, and further increased the average time required. The recent partial government shutdown has made this situation substantially more challenging, and recent average "turn-around time" has been about 6 to 7 business days, sometimes longer.
Because the importer's entry cannot be filed until the importer's voided importer number is reactivated, and the shipment cannot be released from the carrier's terminal until the entry has been filed
and Customs has authorized the cargo release, some shipments may accumulate as much as a week (or more!) of storage charges, because of a voided importer number.
To avoid this type of potentially costly and inconvenient situation, Transmark Customs Brokers recommends that any infrequent importer, or anyone who has not had at least one customs entry filed for an import shipment within the last 12 months, take these preventive actions:
- Notify your customs broker as soon as you decide to order anything that will require an import customs clearance.
- Ask the broker to verify whether your importer number is still in active status, in Customs' importer records.
- If your importer number is still active, but it will be more than 12 months since your last entry by the time your new shipment arrives, work pro-actively with your broker to update your customs importer record to keep it active.
- Work with your foreign supplier to get copies of the commercial and shipping documents to your broker as early as possible, so the broker can file the entry for your shipment as early as possible.
By getting (and staying!) ahead of US Customs in this area, you can help make the whole importing process less stressful for yourself and reduce the chance of expensive delays and surprises. Transmark Customs Brokers is always available to help you keep yourself "ahead of the game", and we enjoy helping you do so."